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Walaa Housain, Customer Services Representative

Walaa Housain

Customer Services Representative

Vodafone

Location
Egypt
Experience
6 years, 1 Months

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Work Experience

Total years of experience :6 years, 1 Months

Customer Services Representative at Vodafone
  • April 2006 to April 2012

Dear Recruitment Manager,

A little bit about my career, I have more than 5 years of extensive experience in Customer Services field, and I am proud to have the experience from working for Vodafone Egypt.
And also, I have 1 year at Saudi Binladin Group

About my competencies, I have the ability to understand the business operations from both a strategic and tactical prospective. This will strongly help in guiding and supporting the team leaders and team members about company rules, and interpretation to ensure policies and procedures are handled habitually and in a timely manner.
If you need more information, please e-mail me at walaa.housain@yahoo.com or call me at 01224360088 or 01009465065

Sincerely,
Walaa Houssain

Specialties & Skills

Customer Service
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Administration
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Personal Highlights • Ability to work in changing environment. • Ability to execute seniors’ orde
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Languages

English
Intermediate

Training and Certifications

 March 2014 HRM (Human Resources Management Diploma) at NGC: - Recruitment and Selection. - Compe (Training)
Training Institute:
 March 2014 HRM (Human Resources Management Diploma) at NGC: - Recruitment and Selection. - Compe
Date Attended:
June 2005
Duration:
300 hours

Hobbies

  • Reading
     March 2014 HRM (Human Resources Management Diploma) at NGC: - Recruitment and Selection. - Compensation and Benefits. - Training and Development. - Organization Design. - Motivation. - Coaching. - Labour law. - Performance Management.