ولاء عيسى

Hired for Policy Issuance and Confirmation of business/policies team.
❖ Promoted to new business-quotation Underwriter:
• Coordinated large case underwriting.
• Prepared underwriting reports and updated insurance forms. Reviewed new and renewal business requests in order to determine insurability based on corporate guidelines and standards.
• Trained new and existing agents on underwriting standards.
• Ascertained that all file documentation complies with underwriting and authority level standards and passes all audits.
• Prepared insurance documents (policy documents, Summery sheet, cover confirmation, manual invoices, certificates, endorsements, schedule, etc).
• Assessing background information on the client, studying insurance proposals, Calculating the risk, Deciding how much should be paid out

HR Trainer for contact centers (du university project)

• Driving of APM train in non-fully automatic mode.
• Wellbeing and safety of the allocated APM train and passengers.
• Customer Service in APM trains and stations.
• Acting in accordance with procedures and guidelines, safety rules and policies.
• Reporting errors, missing items, breakdowns and irregularities.
• Petty maintenance of equipment in main line and at stations.
• Making sure that all safety and emergency equipment are valid and on board the APM trains and at stations.
Being able to provide first aid, handling and controlling crises as well as firefighting

Key Responsibilities:
 Receipting and servicing customers.
 Data entry of insurance policies.
 Following with customers and insurance agents.
 Reporting.