Senior Customer Service Supervisor
UECC- Palm Hills Development
Total des années d'expérience :13 years, 4 Mois
Responsibilities
§ Communicate effectively with sales managers and their clients to maintain existing relationships while helping to create and build new client relationships
§ Supporting the sales team in attaining sales targets.
§ Assisting in the implementation of sales strategy as prepared by the Sales managers.
§ Overseeing client accounts monitor the sales targets, sales and marketing strategies with sales team.
§ Review and monitor each account sales on a daily bases.
§ Being the key point of contact between sales team and the sales management.
§ Review pricing on the daily orders.
§ Prepare & update promoter schedule and sales meetings.
§ Compose and prepare confidential correspondences, reports and other complex documents.
§ Resolving complains by coordinating with other departments: Finance, HR, Operations, Productions and Warehouse, etc.
§ Collecting Customer feedback and presenting suggestions to the head of sales and marketing.
§ Tracking and ensuring all orders are delivered on time.
§ Coordinate with the warehouse team, delivery team and customers in a planned manner for deliveries.
§ Organize events, arrange travels, customer meetings, workshops, announcements.
Managed the CFO’s calendar on a day to day basis and keep the CFO up to date on any changes and or additions.
Tracking of Financial statistics and pulling together graphs and reports with this data.
Assist the CFO with any additional reporting requirements, creation of spreadsheets and tracking data from various team members across the company.
Prepares routine and advanced correspondence including letters and memorandum.
Take the CFO’s phone calls and messages and proceed accordingly.
Maintain the organization of the corporate files.
Prepare expense reimbursement requests.
Assist in preparing materials for operational reports and presentations with administrative support in typing, faxing and copying.
Assist the CFO by providing administrative support, coordination, and other associated tasks to reach desired outcomes.
Other duties as assigned.
• Organizes and supervises all of the administrative and performs activities that facilitate the smooth running of an office.
• Reports to the G.M.
• Meets and greets clients and visitors of G.M.
• Answer telephones and handle in appropriate manner.
• Deals with posts and emails.
• Maintain hard copy and electronic filing system to Create and modify documents using Microsoft Office.
• Design filing systems and Ensure that they are maintained and up to date.
• Prepares time sheets.
• Maintains and distributes staff weekly schedules.
• Plans and implements office systems, layout and equipment procurement.
• Organize office operations and procedures.
• Liaises with other agencies, organizations and group.
• Updates organizational memberships
• Setups and coordinates meetings and conferences.
• Deals with a wide range of human resource issues
• Maintaining and developing relationships with existing customers via meetings, telephone calls and Email.
• Develop and maintain a customer database.
• Generate and qualify leads.
• Source and develop client referrals.
• Prepare sales action plans and schedules.
• Develop and maintain sales and promotional materials.
• Plan and conduct direct marketing activities.
• Make sales calls to new and existing clients.
• Develop and make presentations of company products and services to current and potential clients.
• Negotiate with clients.
• Develop sales proposals.
• Present sales contracts.
• Maintain sales activity records and reports.
• Respond to sales inquiries and concerns by phone, electronically or in person.
• Ensure customer service satisfaction and good client relationships.
• Follow up on sales activity.
• Quality checks on product and service delivery.
• Monitor and report on sales activities and follow up for management.
• Conduct market research and surveys.
• Participate in sales events.
• Monitor competitors, market conditions and product development.
• Providing help and advice to customers.
• Communicating courteously with customers by telephone, email, letter and face to face.
• Following up delivery of certificates to our clients by follows it up with our mailing agency.
• Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants.
• Handling customer complaints or any major incidents, delaying with handling the problem by any department.
• Issuing refunds or compensation to customers.
• Keeping accurate record s of discussions or correspondence with customers; Repairing daily and weekly of analyzing statistics, other data reports of the issuance and delivering cycle process.
• Producing written information for customers such like who mane certificate are issued, who mine problems we have received from the certificate users.
• Writing reports analyzing the customer service about the problems we have and who we solve it.
• Visiting customers to provide a one-to-one service.
• Developing feedback or complaints procedures for customers to use it by the policies standards.
• Meeting with other managers to discuss possible improvements to customer service.
• Assisting IT developing team to developing e-certificate issuance process by remarking on process needs.
• Following up delivery of certificates to our clients by follows it up with our mailing agency.
• Providing the vice president with daily and weekly reports of the issuance cycle process.
• Responsible of filing client hard and soft Data.
• Performing other related tasks as assigned.
Law
