Help Desk
Aspire zone foundation
Total years of experience :11 years, 6 Months
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries either in person or over the phone.
• Follow up with customers to ensure issue has been resolved.
• Respond to email messages for customers seeking help.
• inform management of recurring problems
• stay current with system information, changes and updates
• record details of inquiries, comments and complaints
• Supported manager in performing management functions such as staffing, training and expanding business plans.
• Documented and prepared reports on management and information systems; presented same to manager.
• Communicated with the support team and implemented the organization’s operational guidelines, standards and policies.
• Preparing documents for the upcoming event like a meeting or conference and handing out those papers to the attendants
Internship with one of the famous Technology Consulting in California, USA for six month as Marketing assistant .
Work as an assistant to the CEO office manager.
Receiving guest &customers and respond for them inquiry.
Prepare correspondence, reports, and materials for publications and presentations.
Maintain hard copy and electronic filing system.
E-Marketing-related tasks.
Oversaw the travel arrangements for executives.
Maintained calendars and scheduled meetings for executives
Attend meetings, take minutes and notes.
Managing and maintaining schedules, calendar.
Other administrative tasks.