waleed khammash

Job Objective:


• Responsible for supervising a team of up to 20 salesmen, ensuring the correct service levels, distribution and display of company products to an agreed customer base.
• Responsible for ordering the correct volume and mix of product to service the outlets under his supervision to the agreed company standards.
• Responsible for wastage control for all routes and outlets under his supervision.
• Responsible for the implementation and management of company strategies and plans in the area under his supervision.
• Agreeing sales, prices, contracts and payments
• Meeting sales targets
• Promoting new products and any special deals


Principal Responsibilities:

1. Ensure all sales routes under his supervision have up to date route plans.
2. Ensure all customer data integrity is continually updated and correct.
3. Ensure that all routes under his supervision have the correct quantity and mix of saleable product to service their outlets on a daily basis as per the company must stock list.
4. Responsible to ensure that outlets under his supervision meet the companies Picture of Success’ standards.
5. Review daily the service levels and sales volume and wastage performance by route with each salesman in his team. This should be measured against the salesman’s agreed route plan.
6. Responsible for the achievement of distribution targets under his area of supervision.
7. Responsible to deliver monthly sales volume and wastage targets for his supervisory area.
8. Responsible to ensure the correct visibility and display of products in all outlets is as per the company agreed standards.
9. Responsible to ensure that salesmen under his control reconcile their van stocks and cash deposit on a daily basis.
10. Responsible for the investigation and control of non compliance to company standards and policies.

Exceeding monthly quota objectives through outbound sales activities.
Accurately forecasting opportunities based on realistic assessments.
Strategically managing the opportunities.
Qualify business opportunities by proactively initiating outbound calls to senior level management and probing prospects to determine needs.
Utilize and manage prospect information with a comprehensive customer relationship management system.
Optimize productivity and follow up on all leads in a timely manner

- Presenting the company in local community activities
- Develop direct and written feedback to measure the efficiency and effectives of the promotions that were published during that month.
Monitoring all media vehicle on daily bases and writing monthly reports.
- Responsible for building relationship with the company's employees
- Facilitate, solve, interact and provide a high level of customer service that would exceed customer expectations as well meeting the departmental goals.
- Evaluate customer concerns and resolve problems towards customer satisfaction.
- Greet customers in a courteous, friendly and professional manner.
- Secure customer satisfaction in every interaction in a professional manner.
- Stay updated on products, services, promotions, procedures and terminology for all Umniah touch points and third party services.
- Suggest sales to customers by introducing products (especially new products).
- Own and manage the customer relationship, resolving visits in an efficient and timely manner.
- Fulfill individual and team based performance parameters (KPIs).
- Full utilization of all system functionalities.
- Contribute to a continuous maintenance and optimization of processes and procedures.
- To perform all the above mentioned roles and responsibilities in compliance to the Information Security Management System (ISMS) policies, and to report any information/physical security breaches or incidents to the supervisor/manager immediately.

- Make sure that the CC representative abide by customer service rules & guidelines.
- Make sure that CC representative adheres to break time, shift time etc.
- Resolve agent and customer issues in order to achieve department KPI’s.
- Follow up on all quality monitoring cases and make sure that it is discussed with agents and take the needed actions for repeated cases.

- Provides customer satisfaction and strives continuously.
- Improve service delivery over the phone according to company policies & guidelines.
- Supports and provides superior service via phones, e-mails and faxes as a receiver and caller.
- Resolves and inputs provider/client requests into tracking system according to established guidelines.
- Makes decisions within monetary grant of authority to resolve customers’ issues and complaints.
- Understands the impact of attitude in handling calls professionally and deal with job stress, angry callers, and upset customers.
- Uses an effective approach to handle special telephone tasks like, call backs, holds, interruptions, and unintentional disconnects.
- Maintain customer service interaction over the telephone according to company policies & guidelines.
- Ensure the quick and efficient resolution of customer’s queries.
- Communicate with the customer to update with accurate information and welcome aboard packages for new customers.
- Ensure proper behavior and discipline is maintained, and attendance is punctual and regular.
- Ensure the reputation of the company is safe guarded at all times.
- Ensure up-to-date knowledge of latest products & developments in the company and the cellular industry and implementation of them when required.
- To support the team leader in ensuring that operational effectiveness and customer service levels are maximized and undertaking required delegated tasks to the highest standards.