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Waleed Alsulaiman, مختص الدعم التقني الرقمي

Waleed Alsulaiman

مختص الدعم التقني الرقمي·شركة ابتكار للتقنية

Saudi Arabia

Diploma, Programming

Work experience

Total years of experience: 15 years, 1 months

مختص الدعم التقني الرقمي

August 2024 - Present

شركة ابتكار للتقنية

Riyadh, Saudi Arabia

August 2024 - Present

تقديم مساعدة تقنية لموظفي وزارة الموارد البشرية و التنمية الإجتاعية والشركات المتعاقدة معها.
تعيين كلمة مرور جديده.
تثبيت برامج، ماسح ضوئي و تثبيت طابعه عن بعد.
إنشاء بلاغات و طلبات.

Company industry:
IT Services
Job role:
Information Technology

مأمور سنترال دعم تقني لموظفي وزارة الموارد البشرية

October 2023 - July 2024

معهد التنمية والخدمات الاستشارية

Riyadh, Saudi Arabia

October 2023 - July 2024

تقديم مساعدة تقنية لموظفي وزارة الموارد البشرية و التنمية الإجتاعية والشركات المتعاقدة معها.
تعيين كلمة مرور جديده.
تثبيت برامج، ماسح ضوئي و تثبيت طابعه عن بعد.
إنشاء بلاغات و طلبات.

Company industry:
Training & Education Center
Job role:
Information Technology

أخصائي تجارب عملاء مشروع وزارة الموارد البشرية

August 2022 - October 2023

شركة ماجوريل

Riyadh, Saudi Arabia

August 2022 - October 2023

تقديم مساعدة تقنية لموظفي وزارة الموارد البشرية و التنمية الإجتاعية والشركات المتعاقدة معها.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Maintenance, Repair, and Technician

موظف خدمة عملاء مشروع شركة المياه الوطنية

April 2022 - July 2022

شركة ماجوريل

Riyadh, Saudi Arabia

April 2022 - July 2022

العناية بعملاء لشركة المياه الوطنية.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Maintenance, Repair, and Technician

Sales Advisor

January 2019 - October 2020

Saudi French Company for Duty Free Operations & Management

Riyadh, Saudi Arabia

January 2019 - October 2020

Present Bayara Brand and sell products it.

Company industry:
Retail & Wholesale
Job role:
Sales

Security

November 2017 - December 2018

Altamimi Markets

Riyadh, Saudi Arabia

November 2017 - December 2018

• Secure Market Door.
• Everyday check the emergency doors.
• Check all department facility.
• Prevent theft

Company industry:
Sales Outsourcing
Job role:
Safety

Sales Associate

May 2017 - July 2017

M.H.Alshaya Co.(H&M Prodect)

Riyadh, Saudi Arabia

May 2017 - July 2017

Selling the company's product or service.
Handle payment & receipt.
Recovery Cloths.

Company industry:
Retail & Wholesale
Job role:
Sales

IT help desk Specialist

September 2011 - September 2016

GO - Etihad Atheeb Telecomes

Riyadh, Saudi Arabia

September 2011 - September 2016

Handel Internal company employees complains request & inquiry, then
* By Create Tickets & Assign to Concern.
* Assist through phone.
* Provide the document required and signatures required.

Collect & Categorize all coming employees calls and use it in a month report. ( I did it myself which got the director satisfaction).

I did Service Assurance Specialist for 3 years.
Receive Business Customers all type of calls for internet( Royal customers, VIP Customers, Gold Customers, Silver Customers, and Regular Customers) Wither calls were; new subscribe, inquiry, requested and complaints. With assist in trouble shooting or open a ticket type call.
Calling customer back if a call was not answer and give assist.

Company industry:
Telecommunications
Job role:
Information Technology

Customer Care Agent

May 2009 - September 2011

ECCO

Riyadh, Saudi Arabia

May 2009 - September 2011

From 1-04-2009 to Augst 2011 I was outsourcing employee at ECCO Company agent of Etihad Atheeb Telecom in Customer Care Section

* First four month, I worked on Phone receiving Inquiry and Complaint calls, in language Arabic.
*Then Offline Office (Receive all kind of emails in Arabic and English for 8 months).
*From beginning of June 2010 to 31 August 2010 I work as Technical Support Specialist, make calls back to Customers and solve their problems, using Remedy, EMS, BRM.

*From September 2010 to September 2011 I worked as a senior agent for Offline Contact Team, and Reception, at same time I did a supporter for Technical Support Section.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Secretary

July 2008 - September 2008

Saudi Arabian Monetray Agency

Riyadh, Saudi Arabia

July 2008 - September 2008

I work as Secretary of Director of Banking Supervision doing,

* Classification incoming and outgoing transactions.
*Receipt and make local, international calls in both Arabic and English Languages.
* Make appointments.
* Reception reviewers and farewell .

Company industry:
Public Administration
Job role:
Secretarial

Education

Alkhaleej for Education and trining

May 2015

May 2015

Diploma, Programming

Saudi Arabia

GPA (percentage): 72%

GPA (percentage): 72%

Carleton University, Linguistic Department

December 2005

December 2005

High school or equivalent, English

Canada

For two years I studied English as a second Language.

Skills

Customer Service
Expert
Customer Service
Expert
Secretarial
Expert
Secretarial
Expert
Technical Support
Expert
Technical Support
Expert
Classification
Expert
Classification
Expert
Data Entry
Expert
Data Entry
Expert
Microsof Office
Intermediate
Microsof Office
Intermediate
SQL Server Management
Beginner
SQL Server Management
Beginner
Microsoft Office FrontPage
Beginner
Microsoft Office FrontPage
Beginner
Microsoft Visual Studio
Beginner
Microsoft Visual Studio
Beginner
Secretarial
Expert
Secretarial
Expert
Technical Support
Expert
Technical Support
Expert
Banking
Expert
Banking
Expert
Classification
Expert
Classification
Expert
Data Entry
Expert
Data Entry
Expert

Languages

English
Intermediate