Total Years of Experience: 12 Years, 11 Months
October 2023
To Present
مأمور سنترال دعم تقني لموظفي وزارة الموارد البشرية
at معهد التنمية والخدمات الاستشارية
Location :
Saudi Arabia - Riyadh
تقديم مساعدة تقنية لموظفي وزارة الموارد البشرية و التنمية الإجتاعية والشركات المتعاقدة معها.
تعيين كلمة مرور جديده.
تثبيت برامج، ماسح ضوئي و تثبيت طابعه عن بعد.
إنشاء بلاغات و طلبات.
تعيين كلمة مرور جديده.
تثبيت برامج، ماسح ضوئي و تثبيت طابعه عن بعد.
إنشاء بلاغات و طلبات.
August 2022
To October 2023
أخصائي تجارب عملاء مشروع وزارة الموارد البشرية
at شركة ماجوريل
Location :
Saudi Arabia - Riyadh
تقديم مساعدة تقنية لموظفي وزارة الموارد البشرية و التنمية الإجتاعية والشركات المتعاقدة معها.
April 2022
To July 2022
موظف خدمة عملاء مشروع شركة المياه الوطنية
at شركة ماجوريل
Location :
Saudi Arabia - Riyadh
العناية بعملاء لشركة المياه الوطنية.
January 2019
To October 2020
Sales Advisor
at Saudi French Company for Duty Free Operations & Management
Location :
Saudi Arabia - Riyadh
Present Bayara Brand and sell products it.
November 2017
To December 2018
Security
at Altamimi Markets
Location :
Saudi Arabia - Riyadh
• Secure Market Door.
• Everyday check the emergency doors.
• Check all department facility.
• Prevent theft
• Everyday check the emergency doors.
• Check all department facility.
• Prevent theft
May 2017
To July 2017
Sales Associate
at M.H.Alshaya Co.(H&M Prodect)
Location :
Saudi Arabia - Riyadh
Selling the company's product or service.
Handle payment & receipt.
Recovery Cloths.
Handle payment & receipt.
Recovery Cloths.
September 2011
To September 2016
IT help desk Specialist
at GO - Etihad Atheeb Telecomes
Location :
Saudi Arabia - Riyadh
Handel Internal company employees complains request & inquiry, then
* By Create Tickets & Assign to Concern.
* Assist through phone.
* Provide the document required and signatures required.
Collect & Categorize all coming employees calls and use it in a month report. ( I did it myself which got the director satisfaction).
I did Service Assurance Specialist for 3 years.
Receive Business Customers all type of calls for internet( Royal customers, VIP Customers, Gold Customers, Silver Customers, and Regular Customers) Wither calls were; new subscribe, inquiry, requested and complaints. With assist in trouble shooting or open a ticket type call.
Calling customer back if a call was not answer and give assist.
* By Create Tickets & Assign to Concern.
* Assist through phone.
* Provide the document required and signatures required.
Collect & Categorize all coming employees calls and use it in a month report. ( I did it myself which got the director satisfaction).
I did Service Assurance Specialist for 3 years.
Receive Business Customers all type of calls for internet( Royal customers, VIP Customers, Gold Customers, Silver Customers, and Regular Customers) Wither calls were; new subscribe, inquiry, requested and complaints. With assist in trouble shooting or open a ticket type call.
Calling customer back if a call was not answer and give assist.
May 2009
To September 2011
Customer Care Agent
at ECCO
Location :
Saudi Arabia - Riyadh
From 1-04-2009 to Augst 2011 I was outsourcing employee at ECCO Company agent of Etihad Atheeb Telecom in Customer Care Section
* First four month, I worked on Phone receiving Inquiry and Complaint calls, in language Arabic.
*Then Offline Office (Receive all kind of emails in Arabic and English for 8 months).
*From beginning of June 2010 to 31 August 2010 I work as Technical Support Specialist, make calls back to Customers and solve their problems, using Remedy, EMS, BRM.
*From September 2010 to September 2011 I worked as a senior agent for Offline Contact Team, and Reception, at same time I did a supporter for Technical Support Section.
* First four month, I worked on Phone receiving Inquiry and Complaint calls, in language Arabic.
*Then Offline Office (Receive all kind of emails in Arabic and English for 8 months).
*From beginning of June 2010 to 31 August 2010 I work as Technical Support Specialist, make calls back to Customers and solve their problems, using Remedy, EMS, BRM.
*From September 2010 to September 2011 I worked as a senior agent for Offline Contact Team, and Reception, at same time I did a supporter for Technical Support Section.
July 2008
To September 2008
Secretary
at Saudi Arabian Monetray Agency
Location :
Saudi Arabia - Riyadh
I work as Secretary of Director of Banking Supervision doing,
* Classification incoming and outgoing transactions.
*Receipt and make local, international calls in both Arabic and English Languages.
* Make appointments.
* Reception reviewers and farewell .
* Classification incoming and outgoing transactions.
*Receipt and make local, international calls in both Arabic and English Languages.
* Make appointments.
* Reception reviewers and farewell .
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