Program Manager
giza systems
Total years of experience :28 years, 4 Months
• Focal point to customer in all program level activities
• Follow-up the execution of sub project tasks in an orderly, timely and cost-efficient manner.
• Follow up sub projects plans
• Reporting to customer and management
• Setting priorities for different sub projects managers and Make sure that they are following them
• Monitor program/sub projects risks and issues
• Make sure that program/sub projects are following budget
• Monitor and coach project managers of different sub projects/streams
• Set department objectives and follow up achieving them.
• Manage project managers teams in company branches in Egypt, KSA, and Qatar
• Assign PMs to projects based on skills and project nature.
• Set rules and procedures to accept projects from presales.
• Assure that project managers are following project management methodology
• Collect periodic reports for unit projects (status, progress, cash in/out, issues, risk…. etc.).
• Submit monthly projects summary report to the TBU Operations manager summarizing the running projects status and actions.
• Achieve invoicing targets
• Set performance targets, measures, training plans and indicators.
• Driving the revenue and efficient delivery of solutions.
• Develop the Telecom OSS line of business plan focusing in business development, presales, and operation excellence.
• To devise and execute workable strategies to achieve the targets and objectives agreed in the Business Plan.
• Maximizing revenue, margin & order book across all geographies
• To improve the performance of the line of business by expanding the business, setting up and establishing new offering, ensuring quality driven customer services to increase market share and focusing on high yield premium revenue and contribution.
• Strategic planning and budgeting with cash flow management.
• Leading, coaching and training team to enhance, optimize and align the performance of the team towards the business’s goals and objectives.
• Ensure efficient projects delivery to customers maintaining their high satisfaction
• Align with other line of businesses in common business situations and opportunities to try and ensure the best outcome or result overall
• Managing technical and business projects delivery
• Budget, scope, and schedule management
• Managing the project scheduling, cost, and delivery standards.
• Ensure the customer satisfaction
• Prepare and submit periodical reports to the relevant manager and PMO
• Risk management
• Assign PM to projects.
• Audit PMs project plans to assure their quality and they are up to date.
• Collect and audit weekly reports for all projects
• Set performance targets, measures, and indicators.
• Performance appraisal of the PMs and technical team.
* Assist in managing software department
* Follow up closely projects implementation
* Participate in setting department objectives and following up achieving them
* Collect period reports from project managers
• Responsible for the overall projects plan, structure, schedule and staffing requirements.
• Ensure the customer satisfaction through the formulation, development, implementation and delivery of application solutions in response to client requirements.
• Projects reporting for stakeholders
• Business development for named accounts
• Gap analysis and prepare SRS documents.
• Ensure the successfully projects delivery to customers within budget and time. Insure getting customer approval for projects final acceptance.
• Managing the relation with other external vendors
• Presales activities
• Lead the development team for development software projects.
• Motivate and inspire team members
• Coach and help team members in development and managerial problems
• Maintain good relations with customers
• Mentor the team to provide effective analysis, design, programming, and testing skills.
Software developer
Master in Business Administration, 10th position
Bachelor of Computer Engineering & Automatic Control