Waleed Rakha, Relationship Manager

Waleed Rakha

Relationship Manager

Rak Bank

Location
United Arab Emirates - Dubai
Education
Bachelor's degree, bachalor of arts
Experience
16 years, 7 Months

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Work Experience

Total years of experience :16 years, 7 Months

Relationship Manager at Rak Bank
  • United Arab Emirates - Dubai
  • My current job since December 2012

Relationship Manager for (Amal personal finance and credit card)

-Achieve my target, which I take it from the management
-Reduce the average of the return submissions
-Response of achievement of the targets in the management

customer service officer at rak bank
  • United Arab Emirates - Dubai
  • December 2009 to December 2012

Major Role Accountabilities and Responsibilities
-To achieve set targets in terms of service standards for customers transactions
-To achieve my monthly targets of (Personal Loan -SME Loan- Credit Cards -Liabilities -
Investment - Fixed Deposits)
-To achieve my monthly targets of (Motor insurance - life insurance)
- To achieve set targets in accounts opening (personal - companies - Priority accounts)
- To achieve set targets in terms of building assets and liabilities of the branch
- To generate referrals and cross-sell new and existing products
- To generate account numbers through Beam
- To deal with all customer accounts; perform evaluation, risk assessment, and check all
financial matters
- Service as product expert for account management, finance, and business development.
- Develop, manage, and grow business service team; beside managing client servicing.
- give helpful and friendly service to the customers
-Enhance interpersonal skills towards customers.
-Check all matters relating to operations to assure highest client and customer satisfaction
levels and strong employee relationship.
-Enable to give assistance and suggestion to customer.
-Provides product information to customers.

relationship officer in Dubai Bank UAE in Islamic personal finance and covered cards Dept. at Dubai Bank
  • United Arab Emirates - Abu Dhabi
  • January 2007 to February 2009

sales Islamic personal finance and covered cards

Education

Bachelor's degree, bachalor of arts
  • at tanta university
  • September 1999

Specialties & Skills

Customer Orientation
Customer Interactions
Customer Interaction Management
Customer Relations
Customer Service
- Valid UAE driving license and a car - Excellent use of MS office 2007, all Microsoft programs 9,

Languages

English
Expert
Arabic
Expert

Memberships

sales advisor
  • sales advisor
  • October 2004

Training and Certifications

Shariah orientation program training course (Training)
Training Institute:
emirates institute for banking and financial studies
Date Attended:
June 2009

Hobbies

  • Driving and listen to music