ACCOUNT MANAGER
INFORT EGYPT
Total years of experience :24 years, 0 Months
• INFORT EGYPT (Mansour Group)( 15+ years of IT security experience in Egypt, Africa & the GCC.)
o Sales Account Manager (Dec 2017 till present)l
Handling High security governmental organizations accounts( HLS;ACA;MOI;GDIT;ITID)
Managing sales to multinational organizations accounts.
Achieving targets in Selling IT cyber security products and solutions.
Public relations with MOI ((Ministry of interior) officer based on my formal military background.
-Freelancer Technical Support Engineer (IT Consultant) -Provide Technical Support Engineer services to number of companies( Mesria Tradings - Elantary accountant office -( sodico group )- Elfagalla-Mesria Library ).
-working as a part timer IT manager & Technical cosultant to one of the biggest comapanies in the field of Pipe lines (Comet KSB- sodico group ).January 2009 till July 2009
• Bseen2(Led Synergy ME) IT Manager
o Bseen2 Qatar (Aug 2016 till present)
o Bseen2 Egypt (January 2016 till Aug 2016)
Represent Bseen2 as an IT Technical support in installing and integration and maintaining all Digital signage in the education city project with Qatar foundation and their project consultants as Astad and Azteksan companies.
Coordinates with QF representatives in integration of the digital signage software to their systems
Providing technical support trouble shooting digital signage problems and various connectivity and communication issues.
Providing technical support and assistant in different applications to staff member, and resolve both hardware and software problems.
Analyses for all business requirements.
Translate business requirements into technical designs.
Determines operational objectives by studying business functions; gathering information; evaluating output requirements and formats.
Coordinates with Designers on new software/configurations by analyzing requirements; constructing workflow charts and diagrams; studying system capabilities; writing specifications.
Improves systems by studying current practices; designing modifications Development
Software analysis, , requirements analysis, software review, identification system risk analysis, software reliability analysis and Software testing and quality assurance
Integrate software with existing systems.
Assist the configurators/developers through designing, configuration/development, testing, deploying, maintaining, and supporting client initiatives.
Coordinates efforts by establishing procurement, production, marketing, field, and technical services policies and practices; coordinating actions with corporate staff.
Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary
Responsible of all data and voice communications, Internet connection and Providing Administration Day to Day .
Responsible of all IT department projects budgets & planning and all technical hardware purchasing. And all IT policies and procedures planning and implementing. And supervising the IT division activities.
• Gates for Trading and Agencies (General Manager ) October 2012 till now
o Act as an IT manager & an IT Technical Consultant and supervise the IT division activities.
o Coordinates efforts by establishing procurement, production, marketing, field, and technical services policies and practices; coordinating actions with corporate staff.
o Contributes to team effort by accomplishing related results as needed.
o Monitor businesses and agencies to ensure that they efficiently and effectively provide needed services while staying within budgetary limits.
o Oversee activities directly related to making products or providing services.
o Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary
o Manage staff, preparing work schedules and assigning specific duties.
o Direct and coordinate activities of departments
o set employee goals and objectives
o develop staff to maximize potential
o monitor staff performance including performance reviews
o delegate work duties to staff
o allocate use of available resources
o monitor and assist staff with work progress
o evaluate current business processes and systems
o plan and implement procedures and systems to maximize operating efficiency
.o Senior security specialist (Physical Security Department)
o Supervisor of the special operation room
o Administer and support the gates software and database system
• ARADO (Arab Administrative Development Organization) one of the Arab League organizations since (December 2008 till now).
o Software and Hardware Technical support (IT Department)
o Executive coordinator (IT Department)
o Executive coordinator (IT & communication Activities unit). (organizing IT conferences and workshops)
o Executive coordinator (IT Quality Management UNIT).
Providing technical support and assistant in different applications to staff member, and resolve both hardware and software problems.
Coordinates with students for all IT programs participation
Making a full comprehensive report for management about activities process.
Setting annual plan for department activities.
Making full comprehensive reports for management about Quality Management UNIT.
Administrating activities for the Quality Management UNIT
Communicating with clients around the Arab world and getting feedback from them
Marketing the department activities via mail, fax, phone, e-mail..etc., and handling incoming calls, faxes, mails and replying to client’s queries regarding to activities.
Administrating activities participants needs such as ( hotel reservations, planes ticket booking, visa request from embassies, reception ceremonies for vip’s, ..etc. ) preparing attendance lists for activities participants and following up on confirmations & cancellations.
Handling participant’s invoices and payments.
Organize and supervise the preparation for the conferences
Updating ARADO website continuously and supervising activities flyers design.
Participated & support in planning and implementing the Local area network for Bartercard Egypt.
Providing Administration Day to Day Tasks on Windows 2000 Servers, Exchange2000 Server, SQL2000 Server .
Providing technical support and assistant in different applications to staff member, and resolve both hardware and software problems.analysis, design, develop, test and support any network projects. . MS win2000 Server . MS win2000 profisional .TCP/IP .firewalls and networks security .network layout and security decomentation )
Participated & support in planning and implementing the preparing of the client side for the migration from banyan viens and NT 4 to windows 2000 server.
Participated & support in planning and implementing The migration of the mailing system from beyond mailto Microsoft Outlook 2000.
Participated & support in planning and implementing the Migration from Windows 95 & 98 to windows 2000 professional.
I had earned a certificate of appreciation from the United states Agency for International Development.
Worked as Deputy Project Manager for both Hardware and Software support teams.
Instructor for Office 2000 applications at the IPEC.
Microsoft office user specialist MOUS tracks.
Instructor for Office 2000 applications at the IPEC.
Microsoft office user specialist MOUS tracks.
Works as a part time Instructor at League Technology.
Providing technical support and assistant in different applications to staff members.
In addition to working with the Mission’s Data Management Services Team to identify and resolve both hardware and software problems.
Operating systems included Banyan Vines, NT 4.0 for Servers & Windows 98, 95, NT4 workstation, windows2000 professional for Desktop.
Participated in relocating from USAID/Cairo IOB building to NOB building, this included the move of 368 computers, including backing up, setting up and restoring computers and data.
Information Technology management professional program certificate at IMD (Institute of Management development) AT the AUC (American university in Cairo) which include 8 courses: o-Management in the digital economy and e-commerce o-IT Management in the Information System Security o-Information Technology & System Management. o-Information Technology &Project Management o-Information Technology &competetive stategy o-Information Technology &organizational change (organization Reingineering)oInformation Technology & Database Management. “ Information Systems and Collaborative Work” o-Information Technology & Database Management
IELTS (International English language test system) advanced exam preparing course. IELTS (International English language test system) Certificate with overall Band 6.00
self study on progress
self study in progress
MCITP (Microsoft Certified information Technology professional) windows 2008 server administrator track o Configuring and troubleshooting windows 2008 server infrastructure o Configuring and troubleshooting windows 2008 server active directory o Configuring and troubleshooting identity and access solutions with windows 2008 server o Planning and administering windows 2008 server - Microsoft Certified Technology Specialist (MCTS) Windows Server 2008 Network Infrastructure, Configuration .
Microsoft® Certified Professional Transcript Last Activity Recorded : June 30, 2011 Microsoft Certification ID : 1763311 WALEED SHERWELLA ACTIVE MICROSOFT CERTIFICATIONS: ________________________________________ Microsoft® Certified Technology Specialist (MCTS) ________________________________________ Certification Number : D397-6224 Achievement Date : 06/30/2011 Certification/Version : Windows Server® 2008 Active Directory, Configuration ________________________________________ Certification Number : A699-8440 Achievement Date : 01/16/2011 Certification/Version : Windows Server® 2008 Network Infrastructure, Configuration ________________________________________ Microsoft Certified Systems Engineer ________________________________________ Certification Number : A699-8427 Achievement Date : 12/21/2000 Certification/Version : Microsoft Windows NT 4.0 ________________________________________ Microsoft Certified Professional Certification Number : A699-8428 Achievement Date : 01/15/2000 Certification/Version : MCP 2.0 -- Certified Professional ________________________________________ MICROSOFT CERTIFICATION EXAMS COMPLETED SUCCESSFULLY Exam ID Description Date Completed 640 TS:Windows Server 2008 Active Directory, Configuring June 30, 2011 642 TS:Windows Server 2008 Network Infrastructure, Configuring January 16, 2011 080 Implementing and Supporting Microsoft® Internet Explorer 5.0 by Using the Microsoft® Internet Explorer Administration Kit December 21, 2000 088 Implementing and Supporting Microsoft® Proxy Server 2.0 December 14, 2000 068 Implementing and Supporting NT™ Server 4.0 in the Enterprise November 16, 2000 058 Networking Essentials September 28, 2000 073 Implementing and Supporting NT™ 4.0 Workstation February 22, 2000 067 Implementing and Supporting NT™ Server 4.0 January 15, 2000
CCN A (Cisco certified network Administrator) course
Courses Attended Networking Essential. Implementing & Supporting Windows 95. Administering Microsoft Windows NT 4.0. Supporting Microsoft Windows NT-Core Technology. Supporting Microsoft NT Server4.0 Enterprise Technologies. Implementing and Supporting Microsoft® Proxy Server 2.0. Microsoft Windows 2000 Network and Operating System Essentials. Implementing Microsoft Windows 2000 Professional and Server. Implementing and Administering Microsoft® Windows® 2000 Directory Services. Implementing and Administering Microsoft® Windows® 2000 Network Infrastructure. Introduction to oracle (SQL , PL.SQL). Train the Trainer. Implementing and Administering Microsoft® Windows® 2000exchange server Managing A Microsoft windows server2003enviroment Maintaining Microsoft windows server2003enviroment Planning and maintaining Microsoft windows server2003enviroment infrastructure Implementing and Administering Microsoft® Windows® 2003exchange server (self study) MCITP (Microsoft Certified information Technology professional) windows 2008 server administrator track oConfiguring and troubleshooting windows 2008 server infrastructure oConfiguring and troubleshooting windows 2008 server active directory oConfiguring and troubleshooting identity and access solutions with windows 2008 server oPlanning and administering windows 2008 server
- Microsoft Certified Technology Specialist (MCTS) Configuration Windows Server 2008 Network Infrastructure, . - Microsoft Certified Technology Specialist (MCTS): Configuration Windows Server 2008 Active Directory.
Implementing and supporting Microsoft Windows NT Server 4.0. Implementing and supporting Microsoft Windows NT Workstation 4.0. Networking Essentials. Implementing and Supporting NT™ Server 4.0 in the Enterprise. Implementing and Supporting Microsoft® Proxy Server 2.0. Implementing and Supporting Microsoft® Internet Explorer 5.0 by Using the Microsoft® Internet Explorer Administration Kit Microsoft Office user Specialist Word 2000 Core Exam (MOUS).
