Continued
Continued
Total years of experience :27 years, 6 Months
Key Responsibilities as Director - Security and Engineering Systems Department (Feb ‘08 - Present):
• Superintending the administrative and technical affairs to ensure the efficient functioning of the facilities, engineering/security equipment and glitch-free operations, thus creating a world class working environment.
• Preparing/auditing Service Contracts for all service providers, negotiating with vendors to strike the best deal and maintaining lucrative relationships for long term business loyalty.
• Coordinating in a team environment with service providers and contractors on regular basis to monitor/assess the maintenance work for proper maintenance provision to end-users.
Highlights & Key Responsibilities as Director (Quality Assurance Department, General Department of E-Services) (Jan ’05 - Feb ’08):
• Made tangible efforts to enable the department to merit various awards - Best Government Department award and Distinguished Electronic Department Award.
• Efficiently managed ISO (9001, 14000 and 18000) projects in both Government and Private sector.
• Designed strategies in alignment with senior management for achieving ICT excellence, thus improving organizational effectiveness whilst maintaining working relationships with all stakeholders.
• Administered the technical/administrative operations of Excellence and QA teams to ensure they enforce strictest adherence to set objectives and enterprise level KPIs.
• Devised effective operational plans for General Department of E-Services and implemented Balance Scorecard practices to ensure satisfaction of both customer/business needs.
• Efficiently executed the First Government E-Services Promotion Initiative with all exhibitions, public programs in coordination with partners and public including training sessions on Internet Awareness sessions.
Key Projects to Credit:
• Geographic Information System (GIS)
• Communication and Information Technology
Key Responsibilities as Manager (Advanced Technology Section, General Department of Operations) (Sept ’98 - Dec ’02):
• Worked closely with the Chief Commander/Senior Management as well as developed and designed systems for command/control room of the organization.
• Upgraded Geographic Information System (GIS) applications including automatic fleet management, crime and traffic statistics, security siege and GIS Planning.
• Handled an array of task including forecasting future trends, enhancing field work of police force operations by assessing performance of mobile resources/new trends and latest technologies with regard to the specialization.
• Managed the activities related to information communications technology, GIS, telecommunications and electronics as well as projects for technology partners and solutions providers.
• Coordinated with technical team/Engineers for R&D in-house solutions development and deployment for command/Control, fleet management applications, assessed impact of these services and verified they function efficiently.
• Established goals/targets for the team and acted as a resource to enable them to leverage client relationships to maximum extent possible and obtain a competitive position in the industry.
Previous Professional Experience:
• Jan ’96 - Nov ‘96: Analyst Programmer, IT Department, Dubai Courts. Dubai, UAE.
• Aug ’94 - Jan ‘96: Computer Programmer, Ministry of Interior, Information System Department, Abu Dhabi, UAE.
• Feb ’93 - Dec ‘93: Computer Programmer, Caltex Al Khaleej.
• Jul ’88 - Nov ‘90: Aircraft Technician, Air wing.
Managing the Communication and Supportive services for Coordination office. Work responsibilities includes both Technical and Managerial roles with professional project management.
Concurrently handled the following positions:
• 2007 - Present: Co-Founder and Managing Partner, Emirates Star Engineering Machinery LLC
• 2005 - Present: Owner, Al Baker International, Property Management Services
• 2002 - Present: General Manager (Management Consultancy and ICT System Integrator), Emirates E-Management
Highlight & Overall Responsibilities:
• Handled the entire gamut of operations right from inception to completion for the three Airports’ project in UAE (DAFZA, Terminal 3 Dubai, Sharjah and Fujairah Airports).
• Spearheaded evolution of a streamlined organizational infrastructure, with strong financial fundamentals, operating, accounting, IT and reporting systems.
• Researched investment opportunities and conceptualized business development ventures to draw out complete business roll out plans in view of technical constraints, requirements, requisite logistical support and resultant financial viability.
• Monitored execution and delivery of programs to achieve revenue growth, profitability and service quality standards. Provided reports on performance against business plan/budgets, including appropriate variance analysis.
• Developed annual capital expenditure budgets, provided business cases for major capital expenditure as required.
• Maintained effective relationships with customers, promoted a positive image of the company and ensured that customer experience at all touch points is superior and consistent with that expected of world-class operators.
• Contributed to the promotion of ethical practices, integrity and positive work climate. Thereby enabling the company to attract, retain and motivate a diverse group of talented and committed employees.
• Recruited a core team of professionals, assigned duties, trained and motivated the team to ensure task completion within defined time/budget.
the department is among the most progressive Arab Police Force, inducted as Diector, charted a phenomenal growth curve to merit promotion to the current position.
Designation Chronology:
• April ‘08 - Present: Director - Security Sys & Engineering Systems Dept
• Jan ’05 - Feb ’08: Director - eQuality Assurance Dept., General Dept. of E-Services
• Sep ’98 - Dec ’02: Manager - IT Advanced Technology Section, General Dept. of Operations, Research & Development
• Nov ’96 - Sep ’98: Manager - Computer Section, General Dept. of Operations
Highlights:
• Spearheaded the overall technical/commercial aspects of outsourced annual maintenance contracts worth more than AED 13 millions, including 13 service contractors as outsourced services.
• Played a crucial role in the project enhancement and re-engineering of corporate projects worth US$ 450 Millions in line with multi-disciplines and environments.
Key Responsibilities as Director - Security and Engineering Systems Department (Feb ‘08 - Present):
• Identifying requirements definition for, and selection of, productivity enhancing technologies and their application for business process optimization in alignment with the organization’s mission and core objectives.
• Organizing and directing activities/programs of the Security and Engineering Systems Department in compliance with applicable rules/regulations.
• Formulating budgets for the maintenance/engineering work, controlling expenditure against approved budget and reconciling budget variances to ensure on-target performance against annual budgets.
• Designing framework for the evaluation/implementation of engineering systems, developing requisite strategies for the same, whilst maintaining acceptable levels of security.
• Streamlining the internal administrative processes to comply with the safety, security and engineering standards through sustainable management of resources and engineering/security infrastructures.
Research Topic: "Transformation to eGovernment: the Case of the Emirate of Dubai"
Other Professional Trainings and Certifications: • E-Government Initiatives • Strategic Planning & Management • Dubai Government Excellence Model & Initiatives • Systems Design & Development • Entrepreneurship and SME Investment Incubation • Customer Relationship Management Optimization (CRMO) • Property Management Training Certification • Information Technology Architecture & Governance • Performance Management : BSC, Six Segma Green Belt • HR Management & Development • Computer Aided Facility Management (CAFM)
