 Scan the materials
 Using SAP to save the materials info
 Update the materials in SAP
 Regulate the sale between the customer and the company's process

 Network & Software/Hardware troubleshooting
 Troubleshooting of Win XP, Win7 with Clients.
 Configuring & troubleshoot HP, Xerox printers.
 Network & Software/Hardware troubleshooting.
 Installing of Windows 2003/2008 Server.
 Installation of DHCP, Installation of Network printers,
 Remote Desktop connection over LAN in Win XP, win7.
 Troubleshooting of Win XP, Win7 with Clients.
 Installation of Various Operating Systems e.g.
 Windows XP/win 7/win 2008 /2003.
 Installation of Active Directory in Win 2003/2008 Server
 Backup & restore Win xp/Win 7/Win 2003/Win2008
 Configuring & troubleshoot HP, Xerox printers
 Configuring & Troubleshooting of desktop environment.
 Configuring & Maintaining LAN, WAN

 Communicated directly with customers by phone, electronically or face to face.
 Provided customers with technical support using maintenance procedures created with company products.
 Wrote and kept accurate records of discussions and correspondence with customers.
 Managed and supervised a team of customer services representatives.
 Provided customer service team with feedback.
 Met with other team managers to discuss possible improvements in customer service and company’s products.
 Trained and coached team members to deliver a high standard of customer service.
 Learned about products and services and kept up to date with changes.
 Kept ahead of technology developments by attending professional courses.
 Language Skills - excellent communication skills with a friendly and professional manner
 Actively greeting customers and maintaining a level of conversation