Walid Abou Arraj

Started working for IOCC in May 2012 as Office/Data Tendering & Processing Manager and in May 2013 I was promoted to Regional Head of Administrative services with reporting directly to the country Representative and supervising a team of 5
I develop, review and approve all agreements (offices lease, apartments lease, employment and purchases)
I work closely with administration staff to provide best logistics support for program staff, HQ staff and regional coordinators (travel arrangements, accommodation and transport, conferences and workshops)
I act as the IT focal point in the region and handle the network related issues such as safety and security of data files on hand, and I contribute to developing and updating administrative policies and procedures for the regional offices and ensure orientation and implementation.
I have drafted forms to be used in tenders, purchases, payments, receipts, mileage log frames, attendance sheets and other important documents to maintain a logical filing system and a standard. I do currently procurement process and develop tender books that complies with different donors such as USAID, DKH, NCA, ECHO, UNHCR, UNICEF, …
I act as the GIK (Gifts in Kind) officer for the region and handle shipping procedures will distribution in the field.

During my 2 year tenure at The Chocolate Lounge, I held the responsibility to take part of innovations of a unique menu and heading the marketing and customer care department.
I rolled out different marketing plans, set targets, and analyzed data and sales to better reach goals and targets by due dates. I took part in creating and setting standards for franchising and delivered in less than a year marketing standards for a new born concept and franchising manuals.

Under a program called EMLED “Empowering Municipalities through Local Economic Development” and funded by USAID, I held the responsibility to implement a component out of 3, main duties are as follows:
 Managing the ICT department
 Tutoring community centers and municipal members on computer skills and Microsoft Office applications and data file management
 Development and delivery of 15 municipal websites
 Development of an Online Knowledge Sharing Portal covering 130 municipalities
 Setup and implementation of a GIS solution for the regions of AKKAR, JBEIL, JEZZINE and Al RIHANE area
 Boosting the eco-tourism through development of a platform for panoramic 360° photos of the national attraction
 Online Database design and development
 Computerizing RI M&E system and implementing electronic documentation for all program related files
 Setting up and maintaining MCS (micro credit software), a customized credit software for EMLED program
 Managing and handling the technical aspect of the communications between HQ, Main Office and field Offices