Program Management Workgroup Lead – Turkey, East Europe, Africa, and Middle East
EMC
Total years of experience :31 years, 2 Months
• Create the PM organization transformation plan to reach expected target
• Drive the execution of the transformation plan with the full support from Divisional PMO leads.
• Gather the regional PM capacity and skills requirements to support the medium to long term business needs.
• Collaborate with EMEA Work Group management to the Global PMO strategy.
• Contribute to the creation of the career path for member resources.
• Provide on request adequate sales and pre-sales support.
• Participate to the Solution Reviews and address risk areas related to Project / Program Management.
• Handling escalations and support decisions making
• Handle multiple, complex projects / engagements simultaneously.
• Maintain relationships with other EMC organizations, customers, clients, and executives.
• Drive strong governance and consistency of methodology, deliverables and disciplines to enhance Total Customer Experience
• Ensure projects are delivered following high quality standards and best practices.
• Drive Talent Management and Recruiting strategy alongside with Operations Managers
• Manages the delivery of consulting services for EMC engagements.
• Responsible for managing the full life cycle of highly complex, high risk projects from requirements gathering, architectural design through customer and customer service turnover.
• Responsible for the development of a project/program implementation plan
• Ensures implementation of project/program activities is coordinated with EMC stakeholders
• Acts as primary interface to the customer, vendor and all EMC personnel associated with the engagement.
• Lead a team of project managers on a project/program assigned basis
• Responsible for following and executing EMC's revenue recognition rules and policies. Works with delivery management to coordinate and validate weekly revenue forecast.
• Manages the delivery of billable consulting services for EMC engagements.
• Responsible for managing the full life cycle of highly complex, high risk projects from requirements gathering, architectural design through customer and customer service turnover.
• Responsible for the development of a project/program implementation plan
• Ensures implementation of project/program activities is coordinated with EMC partner resources
• Acts as primary interface to the customer, vendor and all EMC personnel associated with the engagement.
• Lead a team of project managers on a project/program assigned basis.
• Responsible for following and executing EMC's revenue recognition rules and policies. Works with delivery management to coordinate and validate weekly revenue forecast.
• Responsible for the VAS/SI Program activities in the planning, establishment, execution and conclusion phases for: planning, setting up, and executing the project activities, and ensuring that the project goals are met and that the customer’s business requirements are fulfilled.
• Responsible to achieve the project goals with respect to functions, time and budget.
• Administrates plans, risk handling, resource issues and reports to the project sponsor.
• Managing the customer relation and the customer’s expectations
• Handle changes in conjunction with the requirements for the projects
• Analyze the customer’s business requirements
• Interfaces: internally with Project Sponsor, Steering Group, Customer Unit, Logistics, externally with the Customer as required. And with all stakeholders, Team members, Project Office over the project.
Professional Summary
Key professional experience: Projects Manager, Presales Support, Services Account Manager,
Technical support (second line support), Coaching and training for colleagues and customers.
Responsibilities and main activities:
1- Projects Management
* Managing and implementing Fujitsu projects in Egypt and abroad (Middle East): (I had managed more than 16 projects over the past 9 years)
• Provides the primary interface for engineering project delivery for the customer
• Planning and managing the project execution till closure including installation, testing, scope verification (acceptance) and commissioning of H/W, O/S, basic S/W and networking components.
• Ensure a successful project completion in time, within budget and according to the predefined scope, quality, and with an excellent customer satisfaction.
• Communicates with the Account Sales Manager and the Project Steering Committee in order to facilitate and overcome major project issues.
• Produce project performance reports on regular basis to give the top management a brief about project progress and issues.
• Engineering Projects Management Processes reviewing, update, and approval
1-Technical Support and Services Development
• Technical evaluation and final approval for all contracted solutions
• Support Pre-Sales & BID Team in developing the technical solution and proposal document and also in presenting them to the customer
• Introducing new products for Services Operations Engineers
• Developing the business of Services Operations in Egypt and Middle East: by introducing services, support, and training operations to Fujitsu non-customer base
2- Projects Management
• Managing and implementing Fujitsu projects in Egypt and abroad (Middle East)
• Planning and managing the project execution till closure including installation, testing, scope verification (acceptance) and commissioning of H/W, O/S, basic S/W and networking components.
• Communicates with the Account Sales Manager and the Project Steering Committee in order to facilitate and overcome major project issues.
• Produce project performance reports on regular basis to give the top management a brief about project progress and issues.
• Engineering Projects Management Processes reviewing, update, and approval
3- Services Management
• Managing Service Level Agreement (SLA) with different norms (24x7, 12x7, 8x7, 5x8)
• Provides feedback to the higher level of Services Managers to help improve customer satisfaction through the regular performance and assessment reports.
• Services’ business development management
• Review customer level of satisfaction on a regular basis through score cards or similar methodologies
• Manages the delivery of account enhancements and configuration management.
• Communicates with the Account Sales Manager for identifying new business opportunities.
• Suppliers management: spare parts sourcing, ordering, and price negotiations (purchasing to delivery)
• Critical incidents and breakdowns management until closure
• Company Internal Systems Manager
• Promote and enhance a productive relationship with customers to ensure customer satisfaction
Networks Engineer
Maintenance of Compaq PCs and servers, installing & cabling of Ethernet LANs, Support for Novell based networks.
Testing and approval for the local integrated parts.
Updating the computer system for the changes in the parts specifications and modifications.
ITIL Version 3 Foundations
PMP Certification
Master of Business Administration (MBA) GPA: 3.63
Grade: Good (71.5%) Graduation Project: Distinction
Major: Mathematics and Sciences