walid embarch, Customer Service Agent

walid embarch

Customer Service Agent

Abu dhabi airport (ADAC)

Location
United Arab Emirates - Abu Dhabi
Education
Diploma, 2 years diploma
Experience
7 years, 11 Months

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Work Experience

Total years of experience :7 years, 11 Months

Customer Service Agent at Abu dhabi airport (ADAC)
  • United Arab Emirates - Abu Dhabi
  • My current job since April 2018

Giving informations to the customers about the gates location and duty free area.
Roving the area and checking for any issue in the screen FIDS.
Watch delayed DEP flights and enquire about the reason to avoid any delays on airport facilities.
Monitor terminal issues received via email from qualify team and pass the info to the concerned department for immediate action.

Resptionist at Riu Tikka Garden hotel
  • Morocco - Marrakech
  • June 2016 to July 2017

Check in and Check out, arrange transportation, take food order, make reservation in the restaurant

Customer service at Aéroport Mohamed 5
  • Morocco - Casablanca
  • October 2015 to April 2016

Welcome and assist the passengers answer the phone calls, arrange transportation, dealing with lost property

Education

Diploma, 2 years diploma
  • at EMHTP school of tourism ans flight attendant and steward
  • July 2015

Private school for tourism and aviation

Bachelor's degree, Diploma
  • at Al Julian
  • June 2015

Government school

Specialties & Skills

Computer skills

Languages

Arabic
Native Speaker
French
Intermediate
Spanish
Beginner
English
Intermediate

Hobbies

  • Painting