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walid embarch

Customer Service Agent·Abu dhabi airport (ADAC)

United Arab Emirates

Diploma, 2 years diploma

Work experience

Total years of experience: 9 years, 11 months

Customer Service Agent

April 2018 - Present

Abu dhabi airport (ADAC)

Abu Dhabi, United Arab Emirates

April 2018 - Present

Giving informations to the customers about the gates location and duty free area.
Roving the area and checking for any issue in the screen FIDS.
Watch delayed DEP flights and enquire about the reason to avoid any delays on airport facilities.
Monitor terminal issues received via email from qualify team and pass the info to the concerned department for immediate action.

Company industry:: Airlines
Job role:: Customer Service and Call Center

Resptionist

June 2016 - July 2017

Riu Tikka Garden hotel

Marrakech, Morocco

June 2016 - July 2017

Check in and Check out, arrange transportation, take food order, make reservation in the restaurant

Company industry:: Hospitality & Accomodation
Job role:: Customer Service and Call Center

Customer service

October 2015 - April 2016

Aéroport Mohamed 5

Casablanca, Morocco

October 2015 - April 2016

Welcome and assist the passengers answer the phone calls, arrange transportation, dealing with lost property

Company industry:: Airlines
Job role:: Customer Service and Call Center

Education

EMHTP school of tourism ans flight attendant and steward

July 2015

Diploma, 2 years diploma

Morocco

Private school for tourism and aviation

Al Julian

June 2015

Bachelor's degree, Diploma

Morocco

Government school

Skills

Computer skills

Intermediate

Computer skills

Intermediate

Languages

Arabic

Level: Native Speaker

French

Level: Intermediate

Spanish

Level: Beginner

English