Duty Manager
Damac hotels & Resorts
Total years of experience :18 years, 3 Months
Assist Hotel manager in leading and managing all departments in the hotel to ensure the highest
standards.
Active participation in recruitment, selection, training and performance management of front office
team members.
Monitor the work hours, scheduling and vacation planning of Front desk associates while adhering to
budgeted labor costs based on hotel occupancy and work volumes.
Coach the front office team in respond quickly to business fluctuations; effectively manage room
inventory to maximize revenue, drive upsell programs and contribute ideas for revenue enhancement.
Oversee all areas of the hotel operation in the absence of senior management, acting upon urgent issues
as required and reporting observations to the department head where applicable.
Attend various meetings and hotel functions in lieu of hotel manager; assist in conducting regular
department meetings.
Continuously monitor the quality of rooms and public areas by personally visiting them with the
department heads.
Provide a secretarial service to the Chairman as well as a service to internal and external
Customers by:
• Managing and maintaining the Chairman’s diary, arranging meetings, hotels and travel
Arrangements.
• Commissioning, preparing, quality assuring and drafting briefing material and
Presentations for the Chairman in advance of meetings.
• Keeping and maintaining an accurate record of papers and electronic correspondence on
Behalf of the Chairman.
• Preparing correspondence on behalf of the Chairman.
• Drafting general replies on behalf of the Chairman.
• Minute general meetings and proactively ensuring actions points are delivered on time.
• Completing research for the Chairman.
• Producing documents within agreed deadlines.
• Complete travel expense claims for the Chairman.
• Acting as the contact point for all visitors to Private Office.
• Handles financial and accounting matters for the chairman with confidentiality.
• Filing, storage & retrieval of business and personal activities.
• Assist in preparing MPs cases for final signature when required.
PERSON SPECIFICATION:
• Demonstrable experience in a similar Personal Assistant role supporting a senior
Member of staff.
• Experience of diary management/researching and booking of travel and accommodation.
• Experience of working with senior management, preferably in a public sector
Environment.
• Excellent IT skills, including Outlook, Word and PowerPoint.
• Strong interpersonal skills.
• Strong communicator (orally and in writing).
• Work on own initiative.
• Attention to detail.
• Ability to contend with competing priorities and fluid and sometimes fast moving
Environment.
• Ability to exercise discretion in dealing with confidential or sensitive matters.
*Responsible for guest check in and out from the hotel
*Achieving high levels of guest satisfaction
*Cashiering, Blocking, Reservation
*Acting as guest relations looking after the VIP guest requirements
*Handling daily reports such as traces, credit, City ledger and discrepancy
*Following the company strategies and polices, using the main guiding lines provided by the management
*Responsible of achieving my team monthly upselling target