Walla Yousri

Customer Service Representative at BPO+

• Qatar - Doha
• My current job since April 2012

* Handling inbound / outbound calls

* Remind patients about their appointments three days in advance

* Schedule / Cancel Appointment for the patients as per request

* Rescheduling appointments of blocked clinics

* Handling irate patient complaints and resolving issues

* Booking appointments for inpatient as per mails received from respective departments

* Well versed in Medicom / File tracking software of Hamad Medical Corporation

Customer Service Representative at Qatar Islamic Bank, Tourism Company Egypt, Regency Travel Agency

• Qatar - Doha
• January 2009 to March 2012

Call centre and customer care

•Observing to and critique recording conversations for purposes of improving customer skills for the customers.
•Handling outbound/Inbound calls.

secretary at Aisha AL Muraikhi consultancy

• Qatar - Doha
• January 2010 to January 2012