Waqas Hussain

• Managed 50-80+ patient check-ins/out daily, scheduling, and call handling to ensure smooth clinic operations.
• Maintained 100% accurate EMR records and verified insurance eligibility, coverage, and co-payments for 40+ patients/day.
• Handled billing, invoicing, and supported claims processing with finance teams
Coordinated with medical teams to optimize patient flow and reduce wait times.
• Increased patient engagement and retention through follow-ups, CRM processes, and service promotion.
• Contributed to continuous improvement of administrative and operational processes.

• Managed daily operations of a team, ensuring productivity and service quality.
• Motivated team members to consistently achieve 95-100% of assigned targets.
• Conducted quarterly performance reviews and coaching sessions to improve team performance.
• Ensured 100% compliance with FDCPA and company policies across all collection activities.
• Coordinated field visits and handled escalations to support customer resolution issues.

• Managed daily team operations and supervised staff to ensure efficiency and high service standards.
• Monitored calls, conducted audits, and ensured compliance with policies.
• Applied risk management and time management strategies to meet targets.
• Delivered excellent customer service through clear communication.
• Tracked digital performance metrics to optimize team productivity

• Prepared invoices, statements, and managed billing, collections, and account reconciliations.
• Conducted audits, analyzed accounts, and assisted customers with payment plans.
• Resolved account inquiries and maintained clear communication to ensure customer satisfaction.

• Collected outstanding debts, negotiated payment plans, and consistently achieved monthly targets in a fast-paced environment.
• Managed inbound/outbound calls, resolved customer complaints, and handled trouble tickets to ensure customer satisfaction.
• Performed skip tracing and coordinated field visits to locate and recover accounts with outdated information.
• Collaborated with government and key accounts for debt recovery and account analysis.
• Ensured compliance with all regulations and internal performance standards while meeting team and personal goals.

• Inspected vehicles for mechanical, electrical, and safety issues, documenting findings with reports and photos.
• Assisted with insurance claims processing, paperwork clearance, and documentation.
• Resolved customer queries efficiently, ensuring high satisfaction and smooth claims handling.
• Coordinated with insurance teams and maintenance staff to facilitate timely claim settlements and recommended repairs.