Corporate Sales Manager
Taj Hotels & Resorts
Total years of experience :11 years, 6 Months
Working on Data base for targeted market for Pre-opening Hotel
Managing RFP for 2020, with assistance of ISO & GSO from Head Office
Working on Opera integration
Following Top bottom approach for clients to maximize the maximum business by targeting CEO’s /MD/Procurement
Heads.
Assisting the Associate Director of Sales & Marketing in the preparation of annual Sales & Marketing budget
and business plan taking into consideration market mix, occupancy levels, Average Daily Rate & Rev. Par,
yield management and revenue streams.
Targeting New, Old & Competition Account/Clients for Pre-opening Hotel & converting business.
Conducted and interpreted market intelligence; proactively identified strategic growth opportunities for new
client acquisition and managed existing client accounts
Provided exceptional customer service and developed strong client relationships increasing revenues derived from
new customer acquisition
Tracked, targeted and executed the global RFP process while training the team on global account management
procedures.
Assisted the Director of Sales & Marketing in the preparation of the annual Sales & Marketing budget and
business plan taking into consideration market mix, occupancy levels, Average Daily Rate & Rev. Par, yield
management and revenue streams.
Spearheading activities encompassing contract negotiation, key account management and business
development
Successfully acquiring new accounts, measuring client productivity and developing strategies to capture
new markets and revenue opportunities
Building and promoting strong, long-lasting customer relationships by partnering with them and understanding their
needs; presenting sales, revenue and expenses reports and realistic forecasts to the management team
Identifying emerging markets and market shifts while being fully aware of new products and competition status
Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral.
Knows the selling status, rates, and benefits of all packages plans
Dealing Corporate booking, travel agencies, individual, own websites, Online channels (Eg;
Booking.com, Agoda, late rooms, expedia & late rooms).
Assist guests with issues and complaints, with empathy and a focus on guest satisfaction
Changing rates on IDEAS, if required.
Creating Block & allocation for Travel agencies.
Process Bank transfer & third party authorization form.
Sale, process and enter and confirm room reservations using selling techniques and strategies.
Sale, process and enter and confirm room reservations using selling techniques and strategies.
Maintain knowledge of current hotels events, activities, hours of operation as well as.
Greet guests warmly and perform registration procedures. Up-selling with appropriate manner.
Assist guests with issues and complaints, with empathy and a focus on guest satisfaction.
Answer incoming calls within 3 rings with appropriate greeting.
Explain service and other information about the rooms as requested.
Answer incoming calls and assist with reservations, confirmations, room need requests, and questions.
Economics, Accounting & Statistics Majors.
Studied Front Office, Sales & Marketing, HSKP & Management.
