Sales Implementation and (Support till date)
Al Jomaih Bottling Plant (AJBP) FMCG
Total years of experience :16 years, 1 Months
• Strong Knowledge in Sales force Administration and Customization, Data Validation, Sales, Marketing, Customer Service and Support Development team
• Provided support(Direct/Indirect) as a Salesforce administrative team support to 1000+ users
• Involved in designing, developing interfaces, customizing user requests and implementation change requests. During these processes interacted with end users and implemented their requirements into the Application Systems.
• Analyzed the Business Systems for Oracle Application integration, interacted with end users to gather and analyzed the technical requirements, designed, drafted specifications.
• Roles and responsibilities include, gathering business requirements, study the as-is-system and propose to-be-system configuration.
• Identifying business challenges & gaps in current processes, finding best fix thru automation and help in achieving business growth and profitability goals. Web /Mobile based application conceptualization & implementation to enable business ease.
• Designing sales promotion programs, generating program buy-in, launching, monitoring the progress on the periodic basis & seeking constant improvement for differentiated results in KPI.
• Implementing Automation project roll out, User Training & Sales Training for the Sales Team
• Implemented comprehensive Mobile / PDA based Sales Force Automation (SFA) system for diverse business process optimization.
• Imparting Training to the Sales / Finance/ logistics staff of Organization on product/Process/systems.
• Actively involved in the functional design, development, testing and deployment of custom point solutions to improve existing business processes.
• Administrated and monitored the company's Sales e-forms application and supported the workflows for automated lead routing, lead escalation and email alerts.
• Involved in giving support on Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals.
• Good Knowledge on defining and understanding Business Promotions
Responsibilities:
• Strong Knowledge in Sales force Administration and Customization, Data Validation, Sales, Marketing, Customer Service and Support Development team
• Provided support(Direct/Indirect) as a Salesforce administrative team support to 1000+ users
• Involved in designing, developing interfaces, customizing user requests and implementation change requests. During these processes interacted with end users and implemented their requirements into the Application Systems.
• Analyzed the Business Systems for Oracle Application integration, interacted with end users to gather and analyzed the technical requirements, designed, drafted specifications.
• Roles and responsibilities include, gathering business requirements, study the as-is-system and propose to-be-system configuration.
• Identifying business challenges & gaps in current processes, finding best fix thru automation and help in achieving business growth and profitability goals. Web /Mobile based application conceptualization & implementation to enable business ease.
• Designing sales promotion programs, generating program buy-in, launching, monitoring the progress on the periodic basis & seeking constant improvement for differentiated results in KPI.
• Implementing Automation project roll out, User Training & Sales Training for the Sales Team
• Implemented comprehensive Mobile / PDA based Sales Force Automation (SFA) system for diverse business process optimization.
• Imparting Training to the Sales / Finance/ logistics staff of Organization on product/Process/systems.
• Actively involved in the functional design, development, testing and deployment of custom point solutions to improve existing business processes.
• Administrated and monitored the company's Sales e-forms application and supported the workflows for automated lead routing, lead escalation and email alerts.
• Involved in giving support on Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals.
• Good Knowledge on defining and understanding Business Promotions
• Requirements gathering and Requirements mapping
• Development, SIT, UAT.
• Performing the System Administration Tasks, Creating work flows
• Prototype development and customer demo
• Discuss requirements with Technical team
• Efforts estimation, Functional Specification and signoffs
• Customizing the Existing Templates according to the customer's requirement
• Test Scripts validation and UAT co-ordination
• Business users training
Responsibilities:
• Involved in implementation and testing of Oracle Applications OM module.
• Involved in requirement gathering and analysis and design of the application.
• Worked with the client team to understand the current Business Process.
• Developed test plans and scripts and conducted testing for quality assurance.
• Working on different transaction setups, pricing issues and customer Acceptance.
• Worked on Setting Instances for new acquisitions.
• Working on post upgrade support and interacting with Business users on Issue resolutions.
• Working with the developers on developing conversions, reports
• Prepared Module design (BP80, BR100, MD050, TE40) Documents for Customizations.
• Developed Reports in OM
• Created custom responsibilities to which were attached specific menus, forms and reports for restricted user access.
• Created and maintained User Menu objects.
• Created responsibilities assigned to users and set profile option
Environment: Oracle Application R12, Oracle Order Management
Responsibilities:
• Automate Auto Invoicing process from OM - AR this Option is to Retain Same Invoice Number as of Hand Held (Hand Held are used to create electronic Orders and Invoices). Immediate Creation of AR Invoice once the Trip is Closed by drivers. Lines Closure in Order Management and Invoice Closure in AR against the Payments Application
• Automate RMA process as Warehouse Need Not Create Receiving Transactions and Return Order will get created Based on the Data from Hand Held (or a form) and Order will be in Booked State by Default.
• Define missing process for undelivered order returns by Concurrent Program that will take date as parameter and then it will un-reserve all the orders prior to that date.
• New Responsibilities / Menus have created so that User who books, Ships the Orders does not back Orders it.
Environment: Oracle Application R12, Oracle Order Management
Responsibilities:
• AJBP business process works on Hand Held Device, Was involved with third party for design and implementing the project.
• Involved in designing, developing interfaces, customizing user requests and implementation change requests. During these processes interacted with end users and implemented their requirements into the Application Systems.
• Experienced in processing Business promotions and customer management
• Analyzed the Business Systems for Oracle Application integration, interacted with end users to gather and analyzed the technical requirements, designed, drafted specifications, developed and Responsible for implementation in Order
Responsibilities:
• Actively involved in ongoing day to day Production Support activities / issues and providing problem solutions to Tickets.
• Identification of the problem, analyze the problem and finding viable solution to the same
• Analyze Functional/Technical Specifications of the business requirements.
• Developing Data/Bug Fixes.
• Working with Oracle Metalink Team for any Bug fix or applying the Patch
• Working with Alerts and form personalization
• Developing Data extraction scripts.