Senior Client Manager
Marsh McLennan
Total years of experience :16 years, 9 Months
Senior Client Manager - Marsh McLennan
Insurance Management
Policy Renewal & Management: renew of various insurance policies
across KSA and overseas subsidiaries internationally, covering health,
motor, and general lines:
Health insurance for 24 CRs with 30, 000+ members.
Motor insurance for 2, 000+ vehicles.
General lines insurance including property, marine, CGL, and others.
Trade Credit Insurance Policies.
Relationship & Communication Management: Oversee interactions
between alfanar insurance committee members, brokers, and
insurance companies.
Claims & Risk Management: Manage claims processes, risk surveys,
and policy loss ratio analysis.
Medical Clinic Operations: Direct operations of in-house medical
clinics, including contracts, staffing, and supply management.
Financial Reconciliation: Handle insurance company credit, debit
notes, and reconciliation of accounts.
Support Services Operations Management:
Optimized onboarding and offboarding processes: by developing
comprehensive procedures, pre-communication strategies, engaging
welcome kits, structured induction programs, and streamlining
employees transitions.
Employees Mobility: Manage visa processing and sponsorship
transfers for new employees.
Talent acquisition: overview of the processes for corporate office
talent acquisition
Overseas Recruitment Agencies: Manage contracting, invoices, and
follow up on updates with overseas recruitment agencies.
Manpower Companies Management: Oversee contracting,
negotiations, and hiring processes with manpower companies for
8, 000+ employees including invoices and operational logistics.
Employees Benefits: Analyze the current benefits for employees,
develop suggestions for improvement, and then present these
proposals to management.
Employees Documentation: Oversee creation and management of new
hire documentation.
Employees Services: Facilitate employee requests including official
documents, banking services, and governmental requests.
GOSI management: including registration and excluding of employees,
work injuries and monthly subscription payment.
• Negotiate with customer to pay outstanding bills and reduce bad debt ratio.
• Improve collection tools and techniques for debt collection section.
• Help customers to deal with SYRIATEL services.
• Registering customer's complaints about the services.
• Sale lines and services within POS rotation period.
SHRM-CP
Aleppo University / Bachelor of Economics degree (Financial & Banking Science) with grade 69%