Franchise Owner
Subway
مجموع سنوات الخبرة :11 years, 1 أشهر
• Subway Franchise Owner / Self Employment. Sept 2008 - April 2012.
• Own and manage a Subway franchise store.
• Maintain a high quality of store operation.
• Analyse financial performance.
• Ensure customer satisfaction; and maintain sandwich quality.
• Lead and motivate the team to ensure the financial success of the business.
• Support, implement and communicate company policies, processes and procedures to all staff.
• The role also involves the recruitment, training and development of high performing teams.
• BT - Complaints Management / Calls Specialist Investigator. Aug 2006 - Aug 2008.
• Second high level management support to customer complaints
• Communication with peers by telephone, email or face to face.
• Creation and maintenance of Monthly/Weekly regional reporting processes
• Producing reports in MS Word, Providing statistics in MS Excel.
• Assist peers with their enquiries and solve any problems that they may have
• Target performance, based on service level agreement, has always been met and used as examples for colleagues
• Inland Revenue - Help Desk Support. April 2001 to August 2006.
• First line support team lead
• Taking a variety of support calls, aiming to fix all technical issues
• Support a variety of systems including Microsoft applications and Outlook issues
• On-site hardware maintenance
• Reporting of weekly static's to senior management I worked in partnership with the development in producing a new product and this involved: • Gather User requirements and object Modelling.
• Interface Design and accessibility testing.
• Combated problems arising in the development stage.
• Testing of product and writing test plans.
• Executing the test plans and recording my results.
• Used logical methods on how the proposed system could be more user friendly.
Northumbria University 2003 - 2006 BTEC in Computing for business
Newcastle College 2001 - 2003 BTEC National Diploma in ICT and Networking
St Mary's Comprehensive 1995 - 2001 8 GCSEs, 1 A, 2 Cs and 4 Ds grades: Inc Grade D in Maths & English ANALYST EXPERIENCE I have developed excellent skills both academically and in industry, allowing me to: • Analyse problems analytically • Attention to detail in all areas of work • Confident is dealing with people at all levels. • Highly competent in Microsoft applications • The ability to provide reports using Microsoft applications. • The ability to lead a small team • Provide technical solutions for any part of the development phase COMPUTING EXPERIENCE Databases: MS Access, MySQL, Oracle.