ERP Application Specialist / HIS Specialist-Medinous
London Hospital, Fintas, Kuwait
Total years of experience :19 years, 3 Months
• Establishing HIS needs via business process analysis and consultation.
• Develop and maintain individual and integrated project plans, including scope, objectives and milestones, project organization charts, and recommended staffing levels to support the approved ERP implementation efforts.
• Attain deep knowledge in HIS modules, database structure, data migration and points of integration with other applications.
• Work on ERP project such as platform installations, upgrades and migrations, data extracts for financial or audit purposes, integration with mobile and cloud technologies, etc.
• Ensure the integrity and security of information and access to support company reporting and internal control standards.
• Provide ERP application support for all users across the Hospital by answering questions about how to use the system and troubleshooting issues that arise.
• Work closely with insurance department.
• Lead ERP project such as platform installations, upgrades and migrations, data extracts for financial or audit purposes, integration with other mobile and cloud apps.
• Leverage change and release management process to ensure all platform updates and upgrades are thoroughly tested and signed-off prior to go-live.
• Partner with vendor regarding product roadmap, enhancement suggestions and support cases.
• Lead project with operational leaders to drive ERP & process improvement.
• Continually enhance the ERP user experience across the hospital by using tools such as SharePoint, news feeds and hands-on training or knowledge sharing sessions.
• Monitors the ERP support queues (Tier 1 and 2) and ensures cases are moved through the support process in a timely manner and escalated when appropriate to bring to quicker resolution.
• Lead large IT projects, including the design and
Deployment of new IT systems and services.
• Monitor performance of information
Technology systems to determine cost and
Productivity levels, and to make
Recommendations for improving the IT
infrastructure.
• Help define IT infrastructure strategy,
Architecture, and processes.
• Analyze business requirements by partnering
with key stakeholders across the organization to
Develop solutions for IT needs.
• Assess vendors and develop test strategies for
new hardware and software.
• Developing Al Ostoura online Shopping Stores.
• Developing customize Retail pro 9 integration tools.
• Developed Retail pro 9 Soap API to integrate with Farfetch.com. Stock sync API developed in the Visual Studio 2012/2010(C#).
• Integrate Retail pro Loyalty Program with APPS( IOS and Android).Loyalty Soap API developed in VS 2012 in c#.
• Developing and Maintains Retail pro 9 Reports.
• Developing and maintaining Magneto based E-commerce store
• Working in magneto eCommerce tool.
• PHP and Zend Framework.
• Maintaining the Magneto store in Linux with server.
• experience in version control and configuration tools like SVN
• Upating All Website of Al Ostoura Group(www.alostoura.com.com) and (www.alostouragroup.com).
• Integration between Retail Application and Magneto through the Magneto API.
• Al Ostoura E-Newsletter developing and maintaining.
• Ad campaign setup & modification: Setup and launch new ad campaigns; Use SEO tenets to optimize existing campaigns.
• email marketing campaign.
• Key word research
• Directories
• Sitemap building and submit
• Original material and content
• Make the architecture search friendly
• maintaing and updating the Wordpress blog websites of Al Ostoura International Company(alostouramagazine.com)
• Developing Anotah Portal System and Anotah Dashboard for senior management using PHP & Oracle 10g.
• Developing and upating Anotah websites (www.anotah.com) and (www.anotahshop.com).
• Managing Anotah Website & eCommerce Site and developing & upgrading Anotah Portal System.
• Providing support to the retail staff on Retail Pro Software.
• Supporting and imparting training to the users on Anotah Portal System and Retail Pro System.
• Developing and maintaining several in-house applications as per company requirements.
• Providing support to the Citrix users.
• Providing Daily HelpDesk support to end users in the Kuwait and UAE, Qatar and Bahrain.
• Involved in providing Oracle Application Support and maintaining Oracle 10g Database.
• Installing, configuring and upgrading Oracle server software and related products.
• Installing & administering database-management software and related utilities.
• Involved in database design & implementation and ensuing optimum performance of the database.
• Researching, testing & recommending tools for Oracle development.
• Modeling, database administration, backup & recovery implementation and database troubleshooting.
• Establishing and maintaining sound backup and recovery policies & procedures.
• Having knowledge and practice of Oracle backup and recovery scenarios.
• Restoring database services for disaster recovery.
• Recovering database during hardware or software failure and cloning Databases with/without OEM.
Oracle Application Support in Green Wing
• Managing Application Security, creating users and assigning responsibility as per daily tasks.
• Installing and setting up Oracle Application on User Machines.
• Managing Oracle Applications File System; Oracle Alert and Oracle Applications Environment Files.
Achievement:
• Developed Retail Dashboard System for senior management to take decisions based on accurate report.
Working Full time untill OCT-2010 and from Oct-2010 Working Full Time
Manage and update Oracle9i Based ERP Hospitality Management System.
Responsible for managing all of the internal IT activities: network infrastructure, information security, help desk, systems and applications maintenance, IP phone system management, remote user support, and IT strategy.
Providing Support And Training to End user(Doctor, Nurse, Billing Clark) in an integrated Oracle9i based Hospital Software ( Medinous Hospital Management System) All Modules Out-Patient, In-patient, Laboratory, Billing, Pharmacy, General Store, Services, Radiology, Payroll and Financial Accounting,
Manage the Oracle 9i Server and Also Installation and configuration Of Oracle Client 9i on Client Machines.
Responsible for back up activities of the Oracle Database on End of Every Duty Shifts and Also Making the Backup of network server ensuring safety of data in the event of network Failure.
Manage And Update The Hospital Website (www.LondonHospital.org)
Manage the 4 IBM Clusters servers and Cisco Voice over IP Server and router and IP Phone.
Manage The Cisco Communication Manager 4.1.
Maintaining the Main Server And Creating And Managing User And Groups, Policies, Sharing Files, Printers, Folders & Directories And Assigning Permission To Different Users.
Was responsible for the development and maintenance of a number of in-house data applications designed for Company Requirement.
Getting the Information from End user and Analyzing His Requirement.
I am part of a team developing and designing a Database and graphical user interface.
Developing Purchasing System(LPO, CPO, CSO, IQO, MIQO, MRV No Etc), Account Software, Supplier Invoice Controlling System of Local And remote users for proper accessibility in each module And Supervises Payroll System And EVM System (vehicles, Equipment System).
Designing Complicated Accounts Reports for Analyzing the Project Status.
Providing Software Training to the End Users.
Daily Update Data of Payroll and EVM System and Petty Cash and vehicles Preventive maintenance and Controls users’ priorities in modules and management of each module according to their assigned jobs.
Prepares periodic system reports for daily, monthly and year-end as per requirement Like( Project Progress Reports And Project Expenses Reports And Project petty Cash)
Applying Windows system policies in Group Policy and Local Policy in Client Machine and Server.
Maintaining the Main Server And Creating And Managing User And Groups, Policies, Sharing Files, Printers, Folders & Directories And Assigning Permission To Different Users.
Providing direct and First level support to the End User and Excellent experience in installing, supporting and troubleshooting Windows XP, Vista, 7, Microsoft Office 2003, 2007 or later.
Responsible for back up activities of the network server ensuring safety of data in the event of network problems And Daily Update Data from Company Sites to Main Server and Check the Data Validity.
Creating and Managing Backups on External Network Drives on Every Day.
Optimize system performance and provide security measures, troubleshooting and maintenance as & when required.
Assist users to diagnose and resolve data communication problems.
Project proposals, project plans, presentations and documentation On Request of Employees Need and Management.
Managing Company software and providing customized reports to managers and transfer company data from branches to main server.
Check the Data Validity Daily.
Development of initial product framework. Developed reusable components including a Data Access Layer for any RDBMS and a Customizable Workflow Engine for handling any kind of workflow for future projects.
Managing The Entire Network And Analyzing The Network & Security Threats
Providing Help Desk Support to Users.
Managing And Troubleshooting MS Exchange Server, Mail Boxes, Calendars, and Outlook Express Contacts and Public Folders.
Creating and Managing User and Groups, Policies, Sharing Files, Folders & Directories and Assigning Permission to Different Users.
Built company wide documentation templates and over-looked compliance towards outgoing documents.
Tracked the project, lead the development team for different web-based projects.
Single handedly designed and developed the front-end and back-end.
Designed graphical layouts for new products and redesigned existing products for a new look and feel.
Ensured project compliance with industry standards for accessible access to electronic media. Researched/Implemented Section 508 and WCAG in various web/desktop based projects.
GPA 3.09 Ist Position on Annual Project.
