Marketing Executive
Medlab Analytik Dubai
مجموع سنوات الخبرة :16 years, 3 أشهر
Key Deliverables:
• Business Development by new customer acquisition.
• Brand building.
• Customer Relationship Management.
• Developing new Marketing Strategies for the company.
Notable Attainments:
• Conducted annual Customer Satisfaction Survey, the report of which was well appreciated by the Business Manager.
• Organized International Women’s Day Celebration event, “Celebrate Women’s Day with your Health”, to generated brand awareness.
• The event was covered by three Radio channels in Dubai.
• Thinking out of the box, successfully managed to sign a contract with a Health Club to generate new avenue for business and co-branding.
• Was part of the team responsible for ISO 15189 Accreditation.
Key Deliverables:
• Responsible for the business of Cardiovascular drugs in the Region.
• Making appointments with the physicians and pharmacists to promote drugs available with the company.
• Maintaining excellent relations with clients to generate avenues for additional business.
• Ensuring quality delivery of services to the clients.
Notable Attainments:
• Suggested the Company to install an ERP software to ensure speedy delivery of goods. Also helped the IT team to develop the interface at both the client and the server end.
• Saved the company Rs. 10, 00, 000 (USD 21, 000) per year because of the ERP software.
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Customer Relationship Executive
Key Deliverables:
• Worked as Customer Relationship Executive for Virgin Media, a UK based company which provided TV, Telephone and Broadband connections to the customers.
• Ensuring speedy resolution of queries & grievances to maximize client satisfaction levels.
• Maintaining excellent relations with clients to generate avenues for additional business.
• Ensuring quality delivery of services to the clients.
Notable Attainments:
• Developed a system for monitoring Average Handling Time (AHT) for my Team.
• Volunteered for an advanced Process training program and conducted training sessions for my Team.
• Handled the team for 2 weeks in absence of manager.
• Was awarded “Best Agent on Floor” for the month of October 2008
Key Deliverables:
• Surveyed the pre-primary education in the region and recommended the trust to start a pre-primary educational institute in the city.
• Designed the curriculum for the pre-primary school.
• Conducted counseling sessions with parents to generate more business.
• Conducted medical camps for children to generate Brand Awareness in the market.
Notable Attainments:
• Today Ivy Education Society’s Ivy Nursery has more than 100 students every year. I take it as my achievement.
• The trust has now started two more classes i.e. Lower KG and Upper KG. And now the School houses more than 300 students every year.
• After my suggestions were implemented, I was recruited as the “Member” of the Trust.
• Post Graduate Diploma in Management (PGDM) in Marketing From Birla Institute of Management Technology (BIMTECH) (www.bimtech.ac.in), INIDA. (2008-2010) Students Exchange Program • I was selected for a student exchange program (5 months) for France. • The Institute I visited was Groupe ESC Rouen (http://www.groupe-esc-rouen.fr/). • Since its foundation, in 1871, the second business school in France, ESC Rouen has had a clear mission: “To train business leaders or directors of overseas agencies, consular agents capable of representing France in a suitable manner in its international trade relations." • During my stay at ESC Rouen, I studied four subjects, namely: 1. Business Planning 2. International Marketing 3. International HRM 4. Introduction to Brand Marketing
Business English Certificate (Higher) from University of Cambridge. Scored 75% in the examination that was conducted in New Delhi in November 2009. This exam is meant to calibrate Speakers of other languages in Business English. This is Cambridge ESOL Level 2 Certificate in ESOL International Business English (This level refers to the UK National Qualifications Framework).
• I was selected for a student exchange program (5 months) for France. • The Institute I visited was Rouen Business School (http://www.http://www.rouenbs.fr/en/). • Since its foundation, in 1871, the second business school in France, ESC Rouen has had a clear mission: “To train business leaders or directors of overseas agencies, consular agents capable of representing France in a suitable manner in its international trade relations." • Now, many decades later, the school’s horizon remains the same. Through its mission – to train high-level executives, with an entrepreneurial cast, operational and responsible, able to drive the development of businesses and organisations – the Rouen School of Management’s ambition is to be counted among the top European management schools. • During my stay at ESC Rouen, I studied four subjects, namely: 1. Business Planning 2. International Marketing 3. International HRM 4. Introduction to Brand Marketing