Airport Services Manager
Qatar Airways
Total years of experience :14 years, 10 Months
Airport Services Manager - Qatar Airways Sharjah Airport
Airport Services Duty Officer - Qatar Airways AMM station
Establish and maintain solid relations with other business decision makers
Maintaining customer service relations
CRM database management
Business development strategies and plans
Event Management
Monitoring market varieties to achieve target sales
Business relations plans with customers to help implementing sales department strategies
Maintaining safe stock margin and stock management using FIFO, LIFO and SKU methods
Implementing customer service and sales courses technique for sales staff
Planning logistical deliveries to ensure accuracy and efficiency
Executing promotional events for Diplomatic Missions and elite customers.
Identifying successful investments depending on market demands
Creating strong relations with customers to assure future business prosperity
Translating all formal documents from Arabic to English to His Excellency the Ambassador
Arranging protocol standards and meetings in the Embassy.
Communicating and negotiating Business companies between the commercial section in the
Embassy with local Jordanian business men and companies.
Arranging formal letters and international communications.
Arranging Formal protocol meetings in Governmental issues
Political and Economic analysis.
Responsible for managing all staff related to customer, passengers and airport services
Regarding staff roster, working hours, shifts, staff evaluations and appraisals.
Maintain and follow up working operations with time limitations.
Quality meeting with customers and station mangers
Training scheduling for staff
Preplanning for staff regarding standards and quality of customer services.
Back office tasks such as productivity reports.
Responsible for sales and ticketing division.
Auditing and reporting as back office tasks
Follow up on customer services questionnaire.
Control working flow and maintain quality of service procedures.
Control security, safety ground operations and airside regulations.
Control Sales and customer service.
OJT, for staff, evaluation of sessions while doing dual tasks, to insure the correct working flow
And obtaining new skills.
Daily, Weekly reports for higher management, regarding working flow, passengers and
Customers satisfactory and staff skills development depending on training ways and methods.
Quality and standards controller
Tickets and Sales Services
Cost cutting studies
Commercial communications
Administrative, Reporting and filing
Stock management of inventories (including perishable items)
Statistics and logistics studies
Audit and Accounting Summaries (Back Office Work)
Supervisory and handling VIP check in’s
Boarding Services (Handle Customer Complaints when
Difficulties arise in Amman)
Sales Services
Qualified on all customer services standards, sales and operational tasks.
Managing Client Service Calls-Inbound
Managing Client Service Call Backs - Outbound: Follow up on critical
Customers Requests
Managing Tele Sales and Service Calls