Sales Agent
Fidelity Insurance
Total des années d'expérience :9 years, 11 Mois
To recruit team of Insurance Advisors as per the corporate strategy
-Achieving unit business goals through quality recruitment and training of Insurance Advisors
-Develop business segments as per company strategy with compliance
-Providing competitive quotations to prospects.
-Consulting on the most effective cover for a particular need, while taking a number of factors into account.
-Setting up meetings, preparing and delivering presentations to potential clients.
-Developing and maintaining good working relationships with intermediaries and existing customers.
-Training and supporting Tied Life Agents (TLAs) in the region on group business.
-Training and supporting intermediaries in respect of retirement benefit schemes and group risks.
-Introducing new products and promoting them through regular visits and frequent communication with intermediaries, existing clients and prospects.
-Ensuring credibility with clients by maintaining detailed knowledge of current market conditions and competitors’ products.
-Delivering good customer service by responding swiftly to queries and concerns from clients
• Walking around the shop floor to ensure visual standards are being met.
• Setting goals for the retail sales teams.
• Providing outstanding customer service.
• Effectively managing staff members.
• Showcasing new retail lines to staff and colleagues.
• Supervising stock control.
• Handling, dealing with and storing takings.
• Reviewing the sales performance of the store and staff for the previous day and week.
• Ensuring that stock levels are constantly maintained and that there are no shortages.
• Choosing which retail lines to offer for promotion.
• Deciding on the layout of the shop floor.
• Ensuding accurate trading and statistical records are kept.
• Carrying out staff appraisals and performance reviews.
• Making sure clothes are correctly priced up and that pricing procedures are followed.
• Re-organising merchandise.
• Collecting and analysing sales figures.
• When theft is suspected organising the searching of staff or customers.
• Dealing professionally and courteously with all customer complaints or queries.
• Arranging for the testing of fire drills and emergency evacuation procedures.
• Checking all retail stock deliveries.
Responsible for running a retail outlet and making sure that store achieves and exceeds it’s set retail sales and profitability targets.
-To recruit team of Insurance Advisors as per the corporate strategy
-Achieving unit business goals through quality recruitment and training of Insurance Advisors
-Develop business segments as per company strategy with compliance
-Providing competitive quotations to prospects.
-Consulting on the most effective cover for a particular need, while taking a number of factors into account.
-Setting up meetings, preparing and delivering presentations to potential clients.
-Developing and maintaining good working relationships with intermediaries and existing customers.
-Training and supporting Tied Life Agents (TLAs) in the region on group business.
-Training and supporting intermediaries in respect of retirement benefit schemes and group risks.
-Introducing new products and promoting them through regular visits and frequent communication with intermediaries, existing clients and prospects.
-Ensuring credibility with clients by maintaining detailed knowledge of current market conditions and competitors’ products.
-Delivering good customer service by responding swiftly to queries and concerns from clients
-Completing store operational requirements by scheduling and assigning employees; following -up on work results.
-Ensure high levels of customers satisfaction through excellent service
-Dealing with all issues that arise from staff or customers (complaints, grievances etc)
Customer service
-Monthly target achievement
-Greeting customers who enter the shop.
-Be involved in stock control and management.
-Assisting shoppers to find the goods and products they are looking for.
-Being responsible for processing cash and card payments.
-Stocking shelves with merchandise.
-Answering queries from customers.
-Reporting discrepancies and problems to the supervisor.
-Giving advice and guidance on product selection to customers.
-Balancing cash registers with receipts.
-Dealing with customer refunds.
-Keeping the store tidy and clean.
-Responsible dealing with customer complaints.
-Working within established guidelines, particularly with brands.
-Attaching price tags to merchandise on the shop floor.
-Responsible for security within the store and being on the look out for shoplifters and fraudulent credit cards etc.
-Receiving and storing the delivery of large amounts of stock
-Keeping up to date with special promotions and putting up displays.