Assistant Manager ICT
National Logistics Cell - NLC
Total years of experience :10 years, 11 Months
Working with National Logistics Cell - NLC is the premier multimodal logistics organization of Pakistan with a rich history to provide multiple solutions to its valued clients for more than four decades. NLC supports growth of national economy by ensuring uninterrupted logistics cycle through ERP enable fleet management system handing bulk of domestic and regional cargo. NLC employes multimodal means of transport including road, train, sea and air to provide end-to-end solutions. NLC capability is further augmented by network of dry ports and warehousing facilities in major commercial hubs and gateway towns of Pakistan.
• Responsible to provide deployment of ICT & Network infrastructure, supports and made plan / feasibility for IT procurement’s, IT evaluation reports, IT requirements along with BOQ.
• Managing a team of IT professionals to ensure the smooth operation of the technology infrastructure.
• Managing the deployment and maintenance of hardware, software, and network infrastructure.
• Collaborated with other departments to identify technology solutions that can improve business processes and productivity.
• To keep abreast of new developments in ICT in order to provide an up to date support service for the company and training for members of the technical team.
• To ensure the security of the network switches, routers, firewall, server, printers, bridges and operating systems.
• Deployment of up-keeping of LAN /WAN at various locations.
• Managing of Internet traffic with firewall.
• Deployment and managed CCTV system.
• Managing and upkeep RFID system.
• Deployment of security of LAN, WAN Internet traffics with firewall.
• Managing communication exchange, install and maintenance of extension numbers to all
incumbents of dependent of Org / HQ / SBU and maintain linkage of exchange with central exchange facility through trunk lines.
• Managing vendor relationships and contracts to ensure that the organization received the best possible service and support.
• Provides daily routine technical support to employees and ensured that the organization’s technology needs were met.
• Managing IT projects from initiation to completion, ensuring that they were delivered on time, within budget, and to the required quality standards.
• Collaboration with stakeholders to identify project requirements and develop projects plans.
Worked with PIU - Competitive & Livable City of Karachi (CLICK), Investment Department Govt of Sindh a World Bank funded project to improve urban management, service delivery, and the business environment in Karachi.
• Responsible to made feasibility for IT procurement’s, IT evaluation reports, IT requirements along with BoQ.
• Designed & Deployed Network Infrastructure and peripheral processes (Router, Switch, PoE Switch, Firewall, Ubiquiti AP, Ubiquiti Cloudkey, NAS, Patch Panel, Rack and Stacking).
• Implemented centralize environment for printing/copying/scanning/scan to email and scan to SMB.
• Implemented Users & Guest environment for secure internet connectivity.
• Troubleshoot IP connectivity and network performance, minimizing vulnerabilities and improving network performance.
• Delivered support to resolving network, desktop and laptop issues.
• Facilitate to set up meetings via Cisco console or others.
• Prepared systems for new joiner according to the organization policy by patching products license
and configuration productivity software’s.
• Ensured system security and reliability by maintaining device configurations/backups and network
monitoring tools, reducing client support tickets.
• Realizes a cost saving by negotiating with vendors and contractors to deliver equipment’s and services.
• Provided supervision & assistance on implementation and support ICT solutions.
• Made IT action plan, strategy and SOPs.
Worked with Program for Improve Nutrition in Sindh (PINS - ER2) an EU funded project to prevent malnutrition in children.
• Responsible to provide assistance and supervise on implementation and support of ICT solution to the Sindh provincial and district staffs.
• Made IT feasibility and evaluation reports, IT requirements as per ACF standard policy, BoQ for IT & Networking equipment.
• Procured IT & Networking equipment.
• Designed and Deployed Network infrastructure and peripheral processes (Router, Switch, PoE
Switch, Ubiquiti AP, Ubiquiti Cloudkey, NAS, Patch Panel, Rack & Stacking and UPS).
• Implemented centralize environment for printing/copying/scanning/scan to email and scan to SMB.
• Implemented Users & Guest environment for internet connectivity.
• Troubleshoot IP connectivity and network performance, minimizing vulnerabilities and improving network performance.
• Delivered supports to resolving network, desktop and laptop issues.
• Prepared systems for new joiners according to the organization policy by patching and configuration productivity software’s.
• Ensured system security and reliability by maintaining device configurations/backups and network monitoring tools, reducing client support tickets.
• Realizes a cost saving by negotiating with vendors and contractors to deliver equipment’s and services.
• Travel to field offices to support and resolving escalated problems and improving IT operations.
• Perfumed on call & remotely support by remote tools to resolving issues.
• Provide supervision & assistance on implementation and support ICT solutions.
• Email migration from Microsoft exchange server to Office 365.
• SharePoint management.
• Management Information System
• Made systems health reports and shared with management.
• Made IT action plan, SOPs.
• Made Data backup guidance for staffs when they working from home during COVID-19.
• Delivered technical training and orientation on official portals and software’s.
• Setting up new accounts for new users.
• Configured CCTV system DVR & NVR.
• Testing new technology.
• IT Inventory Management.
• Made monthly report and share with national capital and HQ ICT team.
• Closely work with national and HQ LOG and ICT Team.
• Coordination and Meeting with vendors to building professional relationships.
• Logistics & Administration Supports (Create PR/PL, SPO manual or Linkmysupply, Fleet
Managements, Hotel Accommodations and etc.).
Worked with Pakistan Reading Project (PRP) a USAID funded project to improve reading skills of children in grade one through two.
• Responsible to provide assistance on implementation and support of ICT solution to the Teacher/Mentor/Academic Supervisors.
• Implement tablet-based ICT solution, 1st line Helpdesk supports to users.
• Supports day to day IT related tasks: setup Desktop, Laptop and Table, Network troubleshooting.
• Installed & Maintain computer and associated hardware’s, multifunction devices.
• Configured and troubleshooting Outlook, email accounts.
• Managed and installation network Printer/Scanner and Photocopier.
• Upgraded Antivirus, Windows and productivity applications.
• Delivered orientation and technical training on software.
• Coordinated all aspects of helpdesk support.
• Delivered onsite or outside ICT related training to the SSA’s & Teachers.
• Travelled district offices and provided ICT supports to resolving issues.
• Worked with regional and districts project team to facilitate onsite and outside IT support during
sessions, events, meetings and trainings.
• Respond to escalated ICT & Network issues and resolved in a timely manner by providing expert support.
• Evaluated system performance to prevent problems.
• Procured IT & Network equipment’s.
• Closely work with regional & central IT/ICT team and report IT/ICT analyst and maintain day to day interaction log.
• Any other duty as assigned by the direct and indirect supervisor and for the purpose of effective department operations.
Worked with Pakistan Reading Project (PRP) a USAID funded project to improve reading skills of children in grade one through two.
• Responsible to provide assistance on implementation and support of ICT solution to the Teacher/Mentor/Academic Supervisors.
• Implemented tablet-based ICT solution, 1st line Helpdesk supports to users.
• Supports day to day IT related tasks: setup Desktop, Laptop and Table, Network troubleshooting.
• Installed & Maintain computer and associated hardware’s, multifunction devices.
• Configure and troubleshooting Outlook, email accounts.
• Managed and installation network Printer/Scanner and Photocopier.
• Upgraded Antivirus, Windows and productivity applications.
• Delivered orientation and technical training on software.
• Coordinated all aspects of helpdesk support.
• Delivered onsite or outside ICT related training to the SSA’s & Teachers.
• Travelled district offices and provided ICT supports to resolving issues.
• Worked with regional and districts project team to facilitate onsite and outside IT support during sessions, events, meetings and trainings.
• Respond to escalated ICT & Network issues and resolved in a timely manner by providing expert support.
• Evaluated system performance to prevent problems.
• Procured IT & Network equipment’s.
• Closely work with regional & central IT/ICT team and report IT/ICT analyst and maintain day to day interaction log.
• Any other duty as assigned by the direct and indirect supervisor and for the purpose of effective department operations.
Worked with Warid telecom a telecommunications company to provide mobile phone services in Pakistan.
• Responsible to provide comprehensive fault finding and troubleshooting.
• Diagnosed and resolving network, system and software issues and improving It operations.
• Utilized effective preventive and productive maintenance techniques for network and desktop, improving efficiency while minimizing downtime.
• Performed a verity of network and computer maintenance activities, including upgrade and replacement of parts.
• Managed the installation, configuration computers.
• Created and managed user’s account.
• Respond to escalated IT & Network issues and resolved in a timely manner by providing expert support.
• Troubleshoot IP connectivity and network performance, minimizing vulnerabilities and improving network performance.
• Delivered supports to resolving network, desktop and laptop issues.
• Prepared systems for new joiners according to the organization policy by patching and configuration productivity software’s.
• Ensure system security and reliability by maintaining device configurations/backups and network monitoring tools.
• Evacuated system performance to prevent problems.
• Made monthly reports.
• Closely worked with manager.
Successfully accomplished my final project
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