Planning & Operation Integration Expert
Supreme Committee Delivery & Legacy
Total years of experience :29 years, 8 Months
• Provide expert advice to the Security Planning & Operational Integration Manager with regards to the development of security planning documents for competition related events, including policies, procedures, and operational plans
• Handling and Coordinating the Master Tournament Program Plan with Q22 PLI, SSOC PLI to align the date of every milestones
• Ensuring Security team completing their task according to the program milestones date
• Support the Security Planning & Operational Integration Manager with the planning and implementation of security staff deployment for preparation events, including, where appropriate, for overlay and equipment
• Engage and liaise with Venue Coordinators for all football Events and tournaments
• Support the development and implementation of relevant security training courses
• Provide expert support for the planning and implementation of relevant CRE security exercises
• Provide effective engagement and liaison with related SC, Q22 and Safety & Security Operational Committee (SSOC)
• Support the Security Planning & Operational Integration Manager with the reporting of CRE Operation and integration Team progress, risks and issues in accordance with the SC’s assurance and programme management processes
• In coordination with the Security Planning & Operational Integration Manager, identify, develop and mentor appropriate Qatari SQEP to ensure that legacy impact is sustained
• Lead coordination for SC Departments, Q22, SSOC and other external organizations in terms of security planning and delivery of competition related events
• Lead the planning and implementation of relevant CRE security exercises
• Focal point for all aspects of operational security and security for all preparation events; developing operational plans, conducting training, as well as advising and coordinating with the relevant internal and external stakeholders
Significant events involvement and track record: AFC U23 Championship 2018, AGC (Asian Gulf cup 2019), FIFA Club World Cup 2019 & 2020, CAF Cup 2019, Tunisian Cup 2019, Arabian Cup 2019, AFC Champions League 2019 (East & West), Qatar Airways International Tournament (Friendly match between Croatia, Portugal, Switzerland and Belgium), FIFA Arab Cup 2021, 19th FIFA Council Meeting, 72th Congress & Final Draw, FIFA World Cup 2022 Team Seminar, FIFA World Cup Qatar 2022, AFC Asian Cup Qatar 2023 Final Draw, AFC Asian Cup 2023 (Ongoing Tournament)
Others:
• Perform any other duties assigned by the Director directly related or relevant to the job:-
• Part of DEC Venue Security Management team, handling the following:-
Daily resources attendance
Incidents report
Monitoring all delivery/removal to/from DEC
Created security deployment dot plan and venue safety & security plan
Created weekly DEC report to management
Special entrance permission approval
• Ensure the assigned responsibilities are delivered:
to a high standard of quality and timeliness
in full compliance with the SC Quality Policy and the Safety and Security rules and requirements
in line with any standards and objectives designated in the Employee Performance Management system
• Serve as the departmental liaison with the ticketing solution contractor, IAAF, LOC functional areas for stadium seating allocation/seat killed matter.
• Establish procedures in dealing with third party ticket agency such as: software product to extract ticket sale data for each activity, establish an accounts receivable for ticket settlements with the box office.
• Communicate with Ticketing Solution to create and maintain computer data base for accounting/tracking the following: actual vs. projected sales for evaluating ticketing strategies; revenue aspects, revenue amounts and services rendered for each aspects executed; championship sales performance and spectator attendance for each activity; complimentary tickets; determine seating priority for pre-assigned ticket.
• Establish reporting process to create accounts receivable for all revenue expects and provide payment schedule for the same.
• Establish process and benchmarks to measure revenue performance and profitability of each revenue aspects.
• Create and periodically update a procedures manual for training ticketing solution sellers to include: inventory control, sales methods, cash handling, sales performance expectations, employment conditions and evaluation, etc.
• Train and supervise championship ticketing sellers.
• Prepare and maintain a master ticketing/promotions calendar of all Athletics sport and special events.
• In cooperation with the box office, schedule box office hours and distribution of tickets.
• Prepare, duplicate, and distribute all order forms for packages tickets and requests from special corporate group, and execute telemarketing sales strategies.
• Design the designating seat assignments for corporate, family & group ticket sales, and others.
• Creating corporate, group and family ticket packages
• Coordinate & handle of consigned tickets to all member of international Athletics Federations
• Prepare reports relating to ticketing, promotion and sales goals, efforts and results.
• Evaluate and recommend changes in procedures and practices.
• Coordinate with Communication team for championship promotion campaign to promote ticket selling to all target clients’ group.
• Maintaining in good communication with internal & external state holders for group tickets sell.
• Create the selling strategy & concept for hospitality boxes
• Communicate with branding to create hospitality boxes packages design
• Set Targeting clients’ group and approach for hospitality boxes occupancy.
• Communicate with IAAF for the International sponsors and National Sponsors to purchase the hospitality boxes.
• Communicate with venue and stadium security for the operation flow & allocated gate.
• Establish reporting process to create accounts receivable for all revenue expects and provide payment schedule for the same.
• Plan & execute Ticketing & Hospitality Operation
• Other support and assistant require by Marketing & Communication department director.
• Served as primary liaison between the line manager and his special projects for operation information gathering, following up, report generating
• Gather necessary information, including Contracts, Budgeting, Administration & Operation Documentation, business goals/objectives, format specifications, and deadlines
• Consolidated and analyzed information daily (performance reporting; communicated plan changes and recovery) to present to line manager on weekly and monthly basis
• Identified, documented, managed and resolved project and program level risks and issues and reporting to line manager
• Prepared weekly project status report, which summarized the IMS (Integrate Master Plan) status, and presented to line manager in the preparation of his presentation to higher management
• Worked closely with Financial Controller to develop project work breakdown structure (WBS) and associated work progress plan, including identification of key project milestones
• Continually monitor and update the Projects database to verify its accuracy
• Track job status and hold regularly scheduled status meetings with Projects’ in charge, and update schedule as needed to meet established deadlines
• Keep tracking on the pending matters with project’s in charge and reporting to line manager
• Prepared projects’ documentation needs and project closeouts
• Maintaining daily communication and relation with projects’ in charge
• Reviewing data and classified the tables/measures functions by using multiple queries, views and procedures
• Managing, evaluating, implementing, sustaining and communicating the outcomes of key strategic process improvement projects to line manager
• Communicating and collaborating with Project in charge to identify requirements, establish parameters and performance objectives
• Developing communication plans and rhythm to keep line manager informed of progress to plan, change management, project decisions and schedule changes
• Created and established an archive system for project documentations filling
• Direct reporting to QFA GS/LOCs CEO/COO
• Create General Events/tournaments’ framework such as Constraints, Organization Structure, Templates/Guidelines, Transfer of knowledge (TOK) & etc.
• Create Event’s Integration Plan such as Develop Charter, Management Plan, Direct & Manage work, Monitor & Control progress, Perform Integrated Change control, Close events’ phase & etc.
• Create Event’s Scopes such as Collect Requirements, Define Scope, Develop Work Breakdown Structure (WBS), Validate Scope & etc.
• Event’s Time Management Control such as Defines activities, Sequence of Activities, Estimated Activity Resources, Estimate Activity Duration, Develop schedule, Control schedule & etc.
• Create Event’ budget such as Estimate costs, determine budget, control costs & etc.
• Perform Events/Tournaments’ quality management such as Cost quality, Operation Assurance, Conduct games’ time operations’ evaluation & etc.
• Advise risk/scalability/interoperability and portability analysis for each events/tournaments to higher management
• Coordinate and sustain the relation with all external stakeholders
• Advise FAs on their tender procurement progress.
• Organize weekly directors’/FAs coordination meetings to update the work progress.
• Conduct Final Event/tournament Debrief Report to LOC Higher Management
• Manage QFA’s CRM (Customer Relations Management) system with the contractor for QFA’s newsletter.
• UEFA Euro2016 Observer Programme as QFA Official Nominated observer
• Significant events involvement and track record: Italian Super Cup Final (Nov-Dec14), Koora Time 2014/2015, Emir Cup 2015 - 2017 (Round matches - Final), AFC 2018 World Cup Qualifiers for Qatar National Team (jun15 - Present), AFCU23 Championship Qatar 2016, InterMilan vs PSG (Jan16), Italian Super Cup Final 2016, FC Barcelona vs Al Ahli Saudi friendly match (Dec16), Re-Opening of Khalifa International World Cup 2022 stadium & Emir Cup 2017 Final (May 17), AFC 2018 U23 Championship Qualifier (July 17)
• Set new unit policies & procedures, operation manual, employee job descriptions, official forms, filling system, for all users and travel agencies/airlines
• Created new central point between QOC, federations & airlines/travel agencies for missions’ tickets, while receiving all travel requests via Amadeus booking system
• Monitored, checked and compared online bookings such as ticket details, fares, classes, issuance, cancellations, invoices/payments, monthly reports etc.
• Significant events involvement and track record: School Olympic Program 2008-2014, 12th FINA World Swimming Championship 25m (Jun14), Qatar National Sports Day 2012-2014, FINA Swimming WC 2013 - / 2014, Arab Games 2011, IHF Handball Super Globe 2010, 9th World Conference on Sport & Environment (Apr10), 13th World Indoor Athletics Championship IAAF(Mar10)
Assigned Venue Protocol Manager in "15th Doha Asian Games”.
Monitor and organize the whole operation plan and procedures for welcoming guests upon arrival, escorting them to the VIP areas at competition venues and arranging their seating.
Ensure the smooth delivery of required services within the competition venues facilities.
Participate in the planning for the Protocols operations at all official Asian Games Venues, including the Model Venue Exercises.
Organize guest participation at Opening & Closing Ceremonies.
Establish policies and procedures for the VIP Lounges at Venues.
Earning and maintaining the highest reputation for impressive, friendly, professional customer service and demonstrating flexibility and initiative when circumstances require adjustment.
To manage Protocol Volunteers at venues and coordinate with other Protocols Staff.
Personal Development to be a reliable, trusty, flexible, self-motivated and in charge.
Possess interpersonal skills, sense of urgency and able to work under pressure.
SPECIAL EVENT involved- West Asian Games 2005 as Airport Protocol Manager
Monitor and organize the whole operation plan and procedures for the VIP Section.
Plan, construct and approve the "Arrival and Departure" timesheets/rosters, date of various flights, meet and greet In VIPs/MOFA (Ministry Of Foreign Affairs) Lounges.
Airport Services Operation Plan at Doha International Airport for the Arrival and Departure of OCA Family guests and International Dignitaries.
Establish a process to collect individual Arrival and Departure details for the OCA Family guests, and International Dignitaries.
Coordinate with local authorities/ Airport Services Programme to offer an appropriate "Meet & Greet" service for the OCA Family Guests and Int'l Dignitaries at Doha International Airport.
Communicate with Transport and Hotel to drive and deliver the VIP guests and their baggage from/to the hotel.
Follow up the completing of formalities with immigration, customs and security authorities.
Coordinate with MOFA (Ministry of Foreign Affairs), Volunteers Department, for numbers/ training required to provide airport services for OCA family members and related organizations.
Managing Royal Family Flight operation and service (Part time).
Operation Professional experience on Air Bus 320 /300 /319 /332 /321 /333.
Ensuring optimum service standard is provided to customer by managing cabin service.
Identifying /satisfactorily resolving customer problems /complaints on spot and following up.
Ensure cabin crew maintains company grooming and uniforms standards.
Ensure individual behavior is maintained within socially acceptable limits.
Managing the allocation of duties and utilization of cabin crew to achieve maximum cabin
Conducting the Pre-flights briefing and maintaining communication with cabin crew (F1, F2).
Destination experience covering "North Africa, Middle East, Central / South & West Europe, Arabic Gulf, Central / North & South Asia & Far East".
Organize Airlines interview held in Kuala Lumpur/Malaysia for: "Qatar Airways, Gulf Air, Malaysia Airlines".
Prepare/forward "Job Descriptions" and related texts related to newspapers to publish and announce Airline's Advertising & Co-ordinate in Pre-cabin crew preparation course.
Scrutinize received CVs, organize interviews and prepare potential candidates list ready for recruitment (college/under graduate/post graduate students).
Call selected candidates for Pre-Cabin Crew Course to attend related lectures.
Evaluate & record final selected candidates to join the cabin crew job.
Arrange courses/ fairs/ exhibitions/seminars in Colleges during for recruitment purposes.
Organize counseling/advisory appointments/sessions for both the consultants and students regarding enquirers related to Education services.
Arrange appointments between overseas universities' professors and/or the admission executives with the local colleges/universities regarding packages negotiation.
Assist the Customer Services Manager in running Customer Services Dept in all aspects.
Handle all sales activities, follow up with potential clients, and target more prospects, project sales, listing, sale presentation/kits and display/Ensure legal / mandate documentations are in place.
Liaise with solicitors and bankers to help all clients to apply for their loans.
Handle Customer Services Dept ISO 9002 documentation and compliance
Education:
