Human Resources Consultant
Thomson Reuters - Other Locations
مجموع سنوات الخبرة :13 years, 4 أشهر
I'm engaged in Organizational Excellence and Design consulting work including but limited to, process optimization, standardizing professional practices and delivery,
Hired to drive Talent Management Processes Improvement, Redesign and Optimization Project, with a specific focus on Performance Management and Recruitment and Selection Process design
•Advised the President and VP of Human Resources and Executive team on Talent initiatives as pertains to performance management, recruitment and selection, analytics and core HR services. Recommendations were adopted in full.
•Conducted a full-scale Performance Management system & Talent Acquisition processes gap analysis to optimize and achieve efficient and effective service delivery.
•Facilitated executive meetings and liaised with different departments across Humber College
•Developed Performance Management & Improvement leading best practices recommendations & findings to support career development across Humber College & Guelph Humber University to drive engagement and retention.
•Presented findings to C-Suite executives and teams. Recommendations were adopted in full.
•Collaborated with the change management team and other to design, document and published efficient, robust and innovative Performance Standards & Management process including process steps, forms, reports, policies, procedures related documentation.
•Analysed and delivered the Oracle HCM technical requirements and provided the IT team members with feedback on the business issues and process requirements needed for the system configuration and processes automation and integration.
Hired to provide strategic Human Resource Management consulting and manage human resources activities across the organization
•Provided leadership in developing the Human Resource strategy and operations in support of the ILAC’S vision and business plan.
•Managed change management project plans both program-wide and by transformation workstream.
•Liaised with the Executive Leadership teams on all strategic and operational HR functions, including Succession Management and Planning, Leadership Development and Human Capital Planning.
•Designed innovative organizational structure and HR Frameworks in support of the strategic business goals.
•Restructured the HR unit to establish a focused people approach and improve the efficiency of HR services provided.
•Ensured HR strategy, policies and processes are aligned with the business while keeping in compliance with the provincial employment regulations and law.
Contracted to teach Human Resources Management for Service Excellence college students.
•Delivered and taught cutting edge Human Resources Management course.
•Consulted by ILAC CEO and Executive management to provide HR advice in Organizational Structuring, Total Rewards, Succession plans and Leadership Development
Contracted to design, develop and execute professional HR and OD services to assist clients and support their business needs.
•Provided HR Consulting services in the areas of HR & business strategy, OD, and Talent Management to Canadian businesses.
•Provided vital advice and insights to the leadership teams on key people challenges and issues.
Contracted to design, develop and execute professional development & learning programs in alignment with customer needs.
•Delivered HR, Training, Coaching and competitive OD services to clients in diverse industries and sectors (Senate of Canada, Project Management Institute - Ottawa and South Western Ontario Chapters, CISS4U, ILAC Toronto).
•Provided professional coaching and leadership to project managers and Canadian Military personnel.
Promoted with increasing responsibility to lead HR initiatives by developing and implementing HR best practices. Directed and engaged a team of four HR specialists while providing centralized full-service human resources management for 500 employees in a fast-paced, multi-stakeholder environment. | Budget: $50M
•Led change management programs and plans of all Talent Management processes across the organization (ex: performance management, talent reviews/succession planning, and employee engagement surveys).
•Led all aspects of recruitment and selection process, including sourcing and attracting applicants, structuring and conducting interviews, and determining candidates’ suitability for positions.
•Initiated the design and standardization of learning systems by creating new self-paced, synchronous e-learning program that reduced new hire errors by 90% and improved new hires time to full productivity by 75%.
•Initiated employee career development and succession planning by developing Career path plans with career progression steps, competencies, and skills needed for employees’ advancement.
•Re-engineered and instituted full-cycle HR and Talent Management processes, which contributed to reducing call center attrition rates by over 50%, and $3M savings in external consulting fees.
•Redesigned and implemented performance reviews processes and supporting policies, which led to over 70% improvement in employee satisfaction surveys.
•Standardized procedures to ensure the interests of the call center and retail banking management are met, and in alignment with the Bank’s strategic direction.
•Managed all aspects of employee relations in coordination with compliance and legal teams.
courses: Prosci ADKAR ® •Human Resources Management – Postgraduate Certificate Program, Humber Institute of Technology and Advanced Learning