wesam zalloum, Managing Director

wesam zalloum

Managing Director

Mashooq restaurant

Location
Jordan - Amman
Education
Diploma, hotal management
Experience
24 years, 9 Months

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Work Experience

Total years of experience :24 years, 9 Months

Managing Director at Mashooq restaurant
  • Jordan - Amman
  • February 2022 to April 2024

● Achieved a 15% reduction in operating expenses within the first year through strategic cost-cutting initiatives.
● Implemented new customer loyalty programs resulting in a 20% increase in customer retention and repeat business.
● Led the team to achieve a 25% increase in overall revenue through targeted marketing campaigns and menu optimizations.

Director Of Operations at Tulin World Food Company
  • Saudi Arabia - Khobar
  • October 2009 to December 2021

● Led operations for two brands, overseeing 14 locations and a team of 130 employees.
● Developed and executed strategic plans to drive business growth, resulting in a 30% increase in revenue.
● Implemented standardized operational procedures and training programs, improving efficiency and service quality.
● Managed procurement activities with an annual budget of $8 million, negotiating contracts and achieving 15% cost savings.
● Implemented cost-control measures, reducing food costs by 10% while maintaining quality standards.
● Developed and maintained strong relationships with vendors, negotiating favorable contracts and ensuring timely deliveries.

area manager operations at domino’s Pizza
  • Saudi Arabia - Riyadh
  • November 2008 to September 2009

● Developed comprehensive operational plans according to franchise standards.
● Established a robust training and development department, ensuring staff competence.
● Managed day-to-day business operations efficiently.

Restaurant manager at the pizza company
  • Jordan - Amman
  • March 2006 to October 2008

● Started and managed restaurant operations according to franchise standards.
● Implemented effective inventory management strategies, ensuring optimal stock levels.
● Led a team of staff members to deliver exceptional customer service and meet sales targets.

assistant manager at starbucks cafe
  • Saudi Arabia - Jeddah
  • January 2002 to December 2005

● Assisted in store management, ensuring high-quality service delivery.
● Supported store operations and maintained a positive work environment.

Supervisor at Dunes Club
  • Jordan - Amman
  • April 1999 to November 2001

● Oversaw daily club operations, ensuring smooth functioning.
● Managed staff and maintained high standards of service.

Education

Diploma, hotal management
  • at Al-Balqa` Applied University
  • January 2001

Specialties & Skills

Food Service Management
Inventory Management
Team Leadership
Financial Management
Business Development
Microsoft Office software & the Internet- Expert.
communication
Production
Project Management
Accounting
operations
Marketing
Operation
Administration
Management
Customer Service
Team Management
Maintenance Management
Administrative
Business Development
Leadership
Training Plans
Restaurants Management
Food Safety
Training
Teamwork
Catering

Languages

English
Expert
Arabic
Native Speaker

Training and Certifications

Management skills (Training)
Training Institute:
Sandellas Flatbread Cafe international
Date Attended:
February 2010

Hobbies

  • Chess ,Travel , Cooking