wesam zalloum, Managing Director

wesam zalloum

Managing Director

Mashooq restaurant

Lieu
Jordanie - Amman
Éducation
Diplôme, hotal management
Expérience
24 years, 9 Mois

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Expériences professionnelles

Total des années d'expérience :24 years, 9 Mois

Managing Director à Mashooq restaurant
  • Jordanie - Amman
  • février 2022 à avril 2024

● Achieved a 15% reduction in operating expenses within the first year through strategic cost-cutting initiatives.
● Implemented new customer loyalty programs resulting in a 20% increase in customer retention and repeat business.
● Led the team to achieve a 25% increase in overall revenue through targeted marketing campaigns and menu optimizations.

Director Of Operations à Tulin World Food Company
  • Arabie Saoudite - Khobar
  • octobre 2009 à décembre 2021

● Led operations for two brands, overseeing 14 locations and a team of 130 employees.
● Developed and executed strategic plans to drive business growth, resulting in a 30% increase in revenue.
● Implemented standardized operational procedures and training programs, improving efficiency and service quality.
● Managed procurement activities with an annual budget of $8 million, negotiating contracts and achieving 15% cost savings.
● Implemented cost-control measures, reducing food costs by 10% while maintaining quality standards.
● Developed and maintained strong relationships with vendors, negotiating favorable contracts and ensuring timely deliveries.

area manager operations à domino’s Pizza
  • Arabie Saoudite - Riyad
  • novembre 2008 à septembre 2009

● Developed comprehensive operational plans according to franchise standards.
● Established a robust training and development department, ensuring staff competence.
● Managed day-to-day business operations efficiently.

Restaurant manager à the pizza company
  • Jordanie - Amman
  • mars 2006 à octobre 2008

● Started and managed restaurant operations according to franchise standards.
● Implemented effective inventory management strategies, ensuring optimal stock levels.
● Led a team of staff members to deliver exceptional customer service and meet sales targets.

assistant manager à starbucks cafe
  • Arabie Saoudite - Jeddah
  • janvier 2002 à décembre 2005

● Assisted in store management, ensuring high-quality service delivery.
● Supported store operations and maintained a positive work environment.

Supervisor à Dunes Club
  • Jordanie - Amman
  • avril 1999 à novembre 2001

● Oversaw daily club operations, ensuring smooth functioning.
● Managed staff and maintained high standards of service.

Éducation

Diplôme, hotal management
  • à Al-Balqa` Applied University
  • janvier 2001

Specialties & Skills

Food Service Management
Inventory Management
Team Leadership
Financial Management
Business Development
Microsoft Office software & the Internet- Expert.
communication
Production
Project Management
Accounting
operations
Marketing
Operation
Administration
Management
Customer Service
Team Management
Maintenance Management
Administrative
Business Development
Leadership
Training Plans
Restaurants Management
Food Safety
Training
Teamwork

Langues

Anglais
Expert
Arabe
Langue Maternelle

Formation et Diplômes

Management skills (Formation)
Institut de formation:
Sandellas Flatbread Cafe international
Date de la formation:
February 2010

Loisirs

  • Chess ,Travel , Cooking