وسام زلوم

• Spearheaded comprehensive operations for TBS Burger, Mabakeer Cafes, and Tender Box. focusing on strategic growth and operational excellence.
• Directed daily operations across multiple branches, ensuring seamless service delivery and consistent food quality.
• Developed and executed strategies to boost operational efficiency, customer satisfaction, and market expansion.
• Led and cultivated a professional team, promoting a positive work environment and career advancement through training and mentorship.
• Managed budgeting and financial activities to enhance fiscal performance and ensure accountability.
• Drove innovation in menu development and implemented solutions to adapt to market changes and increase customer engagement.
• Upheld the highest service standards and pursued continuous improvement to advance brand competitiveness.
• Oversaw franchise operations, maintaining quality and service consistency across all locations.
• Collaborated with international franchisees to establish and grow the brand's presence outside of Saudi Arabia.

• Spearheaded team development initiatives, enhancing collaboration and performance across the company
• Formulated and executed market planning and growth strategies to drive sales and market share
• Ensured product safety and quality compliance, upholding the company's reputation and customer trust
• Managed store Profit & Loss (P&L) responsibilities, optimizing financial performance and cost control
• Drove overall market profitability, aligning operations with company business goals and objectives
• Played a pivotal role in identifying and capitalizing on expansion opportunities for current and prospective stores
• Led the Operations Team, fostering a culture of continuous improvement through the implementation of best practice systems, standards, and procedures
• Coached and trained staff, promoting professional development and operational excellence
• Planned and set strategic business goals, steering the company towards long-term success

• Spearheaded the establishment of a multi-disciplinary group of companies, ensuring cohesive operations across diverse branches.
• Oversaw branch performance, implementing strategies to enhance efficiency and productivity.
• Developed and enforced comprehensive policies and procedures to govern retail sales activities, promoting adherence to high standards.
• Authored the company's Operation Manual, outlining critical processes and guidelines for consistent service delivery.
• Led monthly P&L reviews with the operations team to discuss financial strategies and performance.
• Implemented cost-reduction initiatives to decrease operating expenses, aligning with company
P&L objectives.
• Managed budget compliance, optimizing resource allocation and expenditure.
• Directed the implementation of a central kitchen and warehouses, streamlining the company's supply chain and food distribution network.
• Oversaw daily operations, ensuring efficiency and effectiveness across multiple departments.
• Developed and monitored key performance indicators to gauge operational success and areas for improvement.
• Led project management initiatives, ensuring timely delivery and adherence to budget constraints.
• Utilized data analytics to inform decision-making and predict operational challenges.
• Ensured compliance with industry regulations and company policies to mitigate risk.
• Conducted regular performance evaluations, providing feedback and development opportunities for staff.
• Implemented process improvements to increase productivity and reduce operational costs.
• Coordinated with cross-functional teams to align operations with overall business strategy.

• Developed and implemented the operational plan in alignment with company objectives and franchise standards.
• Spearheaded the launch of business operations, ensuring compliance with franchise requirements and industry best practices.
• Established and managed a comprehensive training and development department to meet organizational needs and standards.
• Oversaw all aspects of business operations, including planning, management, supervision, and control to optimize efficiency and performance.
• Oversaw daily operations across multiple facilities, ensuring efficiency and adherence to company standards.
• Managed and developed a team of supervisors and associates, fostering a culture of continuous improvement.
• Managed budget and controlled expenses to meet financial targets without compromising service quality.

• Developed and executed the operational plan in alignment with company objectives and franchise standards.
• Spearheaded the launch of the business, ensuring compliance with franchise requirements.
• Managed monthly inventory processes to maintain stock levels and minimize waste.
• Oversaw all aspects of business operations, including planning, management, supervision, and control.
• Established and led a training and development department to uphold company and industry standards.
• Controlled inventory levels and ordered supplies to maintain stock while minimizing waste and costs.
• Developed and implemented marketing strategies to increase restaurant visibility and attract new customers.
• Managed and trained a diverse team of staff, including front-of-house and kitchen personnel.

• Assisted in store management to ensure high-quality service delivery, aligning with company standards and customer satisfaction goals.
• Supported daily store operations, contributing to a smooth and efficient retail environment.
• Fostered a positive work environment, promoting teamwork and employee morale through effective communication and support.
• Collaborated with the management team to implement store policies and procedures. maintaining compliance and operational excellence.
• Provided assistance in inventory management, helping to ensure product availability and store readiness.
• Participated in staff training and development, aiding in the cultivation of a knowledgeable and customer-focused team.

● Oversaw daily club operations, ensuring smooth functioning.
● Managed staff and maintained high standards of service.