Trainer
Formatech
Total years of experience :19 years, 2 Months
Conduct seminars, workshops, individual training sessions etc.
International Academy for Building Capacity
Identifies legal requirements and government reporting regulations affecting human
resources functions and ensures policies, procedures, and reporting are in
compliance with applicable laws.
* Recruits, interviews, tests, and selects employees to fill vacant positions.
* Develops and maintains a human resources system that meets top management
information needs.
* Coordinates management training in interviewing, hiring, terminations, promotions,
performance review, safety, and employee motivation.
* Conducts Customer Services Standards & Sales training to Showroom Staff.
* Advises management in appropriate resolution of employee relations issues.
* Administers performance review program to ensure effectiveness, compliance, and
equity within organization.
* Administers payroll to ensure compliance with applicable laws and equity within
organization.
* Manages Training Needs Analysis and Prepares Training Plans.
* Prepares budget of human resources operations.
* Represents organization at personnel-related hearings and investigations.
* Handles disciplinary procedures.
* Promotes positive working environment and culture.
Hallab 1881
Design effective training programs
* Conduct seminars, workshops, individual training sessions etc.
Work with internal teams and managers to assist with recruitment efforts.
* Assist with both external and internal hiring efforts
* Develop recruitment strategy
* Identify and source appropriate talent for current open roles within the organization
* Identify future talent needs and proactively recruiting and sourcing; develop talent
pool or social engagements.
* Manage the recruitment process including initial assessments, interviews, and offers.
* Counsel the candidate on corporate benefits, salary, and corporate environment.
* Use social media, job boards, Internet sourcing, and other technical means to source
candidates for open jobs.
* Develop college recruiting programs
* Manage and guide development of corporate employment resource
* Participate in employment events, such as career fairs
* Develop relationships with third party recruitment agencies and staffing firms and
manage the procurement and measurement process.
* Support management in the design, development and implementation of the
organization structure to meet business needs
* Maintains the work structure by updating job requirements and job descriptions for
all positions.
* Maintain organization staff by establishing a recruiting, testing, and interviewing
program; counseling managers on candidate selection; conducting and analyzing exit
interviews; recommending changes.
* Prepare employees for assignments by establishing and conducting orientation and
training programs.
* Maintain a pay plan by conducting periodic pay surveys; scheduling and conducting
job evaluations; preparing pay budgets; monitoring and scheduling individual pay
actions; recommending, planning, and implementing pay structure revisions.
* Ensure planning, monitoring, and appraisal of employee work results by training
managers to coach and discipline employees; scheduling management
conferences with employees; hearing and resolving employee grievances;
counseling employees and supervisors.
* Maintain employee benefits programs and informs employees of benefits by
studying and assessing benefit needs and trends; recommending benefit programs
to management; directing the processing of benefit claims; obtaining and evaluating
benefit contract bids; awarding benefit contracts; designing and conducting
educational programs on benefit programs.
In Charge
* Develop recruitment strategy to fill vacant position in the administrative department
and operational branches
* Participate in employment events, such as career fairs
* Create Electronic archiving process for the HR documents and employee files
* Create Electronic follow up forms (on google forms)in cooperation with the operation
manager to have a data base on the check list items observed by area managers
* Develop and implement salary and benefits programs with CEO approval to ensure
internal equity and external competitiveness
* Support management in the design, development and implementation of the
organization structure to meet business needs
* Responsible of the staff hygiene standards, Member of ISO team
* Develop staffing plans and coordinate the recruitment, interviewing and selection of
candidates to fill openings within given budgets
* Plan and conduct new employee orientation to foster positive attitude toward
organizational objectives
* Serve as a link between the management and employees
* Develop employment offers and prepare contract in coordination with the Legal
Counsel
* Prepare manpower budget in coordination with function managers
* Ensure compliance of procedures with Lebanese Laws
* Supervise Payroll administration
* Develop and update Performance appraisal systems
* Coordinate with CEO on senior management development, succession planning and
Career Development
* Develop retention strategies for skilled workers
* Analyze training needs and ensure the preparation of annual training plan for each
function and identify adequate resources including people and programs to carry out
these plans
* Develop health and safety programs
* Investigate non-compliance to company regulations
Maintain and update a roster of potential trainers (individuals or training institutions)
in all fields of expertise relevant to BALADI Plus;
* Support the trainer qualifying process: advertise position, organize interviews, verify
past references and fees, prepare file for approval requests to USAID;
* Serve as a point of contact with field-based trainers.
* Assist the Local Governance team and the Civil Society & Advocacy Specialist in
hiring consultants, organizing workshops, securing venues, confirming participant
attendance, organizing coaching and mentoring etc., while staying within pre-set
budget for each event.
* Generate reports on progress.
* Ensure the smooth and effective functioning of training events.
* Identify and book venues for trainings and events
* Update the hard files and electronic files pertaining to training programs.
* Procure all necessary materials and supplies for trainings and events
* Work with the Monitoring & Evaluation Specialist on the monitoring of trainings and
coaching activities, on collecting pre- and post-training results and on verifying the
quality and accuracy of data collected.
Assists in developing training material as well as co-trains in public/in-house courses
(Micro-Finance, Organization Behavior, Customer Service, Workplace Safety and Hiring
for Success)
Participated in recruitment and selection activities for AC Holding and Mercury
Development
Coordinated the Mega Training in the UNESCO Palace for 700 participants on the New
Era of Sales with the international trainer Daniel Williams
Involved in HR and Emergency Response Plans (ERP) projects with different Lebanese
and international clients including:
UNRWA - Curriculum Development
Applied project management steps (analysis, recommendation and implementation):
o Participated in site inspection to determine hazards / risks that may disturb
employees in case of an emergency and during the evacuation process.
o Managed and coordinated training on Firefighting with a certified trainer
o Managed and coordinated training on First Aid with the Red Cross
o Communicated with the Ministry of Interior and municipality of Beirut to
ensure top down support and to get the approval to run an evacuation drill
o Monitored the evacuation drill and pinpointed gaps to be addressed
o Followed up and coordinated further training sessions
Team Building Training
Analyzed the training needs and identified the training outline
Developed a customized training on team building and communication skills
Delivered sessions to 50 employees (managers, engineers and sales representatives)
from 9 different nationalities
Training
Conducted on-field visits to analyze the weaknesses of the med-reps
Reported action plans for higher management and administrative sales staff
Conducted on-spot feedback and training
Recruitment and CRM training
Handled the recruitment process of 4 vacancies (2 pre-sales consultants and 2 IT
developers): advertising, attracting candidates, screening CVs, interviewing, running
psychometric tests and recommending the best match).
Conduct training needs analyses routines and develops training plans
Prepares training materials and delivers training courses (sales, Guru selling,
Communication skills, administrative skills…)
Develops and maintains good working relationships with clients to provide a high service
level to secure training deals
Monitors and records training activities and programs effectiveness
Coordinates and arranges for outsourced/in-house training events in all countries
Facilitates the monthly group orientation for Azadea new-joiners
Follows up on all training programs being conducted in the stores
Assists in preparing and administering various training programs as well as handles
training data for reports generation
Co-trained in Customer Service Trainings for Azadea front liners
Ensures technical resources and training materials are available to the trainers
Follows up on employees’ requests including salary certificates, salary transfer letters,
payslips, ID cards, staff discount cards, transportation passes, etc...
Receives and records leave requests; follows up on missing attendance
Prepares reports related to Compensation & Benefits
Updates employees’ files with any occurring changes (training, certificate, warning…)
Answers telephone, provides information, directs caller to appropriate person or takes
messages form caller.
Receives, separates and distributes incoming mail/other materials to relevant parties.
Files and maintains records of internal / external mails.
Prepared focus group questionnaires on the current educational program to use as
pre-assessment for training needs analysis.
- Managed focused group to determine the gaps of the existing program
- Analyzed the weak points of the current program in order to amend and compile the
needed skills to be added to the new curriculum
- Participated in headquarter sites inspection to determine the hazards and risks that
may disturb employees in case of an emergency and during the evacuation process
- Managed meetings with American Heart Association certified centers in Lebanon for
First Aid trainings, and recommended the suitable provider of AHA trainings to Project
Customer Service Standards Manual Development
- Ran mystery shopper visits in order to identify the gaps in the service prior to
suggesting a new development plan and trainings needed
- Developed a full Customer Service manual for the showroom staff that identifies the
customer service process
- Prepared and customized Customer Service training sessions on the developed
manual
- Delivered a complete customer service training for all showroom front liners
Y.W.CA.