TS Engineer
Hamad International Airport
مجموع سنوات الخبرة :11 years, 9 أشهر
Provide first level contact and convey resolutions to customer issues
Properly escalate unresolved queries to the next level of support
Track, route and redirect problems to correct resources
Escalate ticketing and follow up
Follow up with customers, provide feedback and see problems through to resolution
Utilize excellent customer service skills and exceed customers’ expectations
Recommended procedure modifications or improvements
Preserve and grow your knowledge of help desk procedures, products and services
Direct the development, implementation, and administration of all IT.
Perform Project management of IT initiatives.
Ensure timely and accurate delivery of technology products and services.
Manage multiple areas of technology and multiple departments.
Well experience work with google apps.
Managing, backing up and Administrating Active Directory, Configuration of Server 2012 R2 Standard.
Sound knowledge configuring DHCP, DNS, Hyper V, VMWARE
Setting up, Administrating and Managing Network Attached Storages (NAS)
Maintaining firewall,
Installing configuring MS Exchange server 2013 (Outlook Web App 365).
Control the budget and expenditures of the department (Communicate with Venders, sales Quotations, purchasing, etc.).
Install and configure Kaspersky Antivirus server and client environments.
Manage internal/external application upgrades.
Define and improve all system and network operations processes.
Negotiate contracts with manufacturers for all software, hardware and consulting services.
Create strategic goals and convert to easily implemented plans.
Manage external vendor’s relationships and services.
Manage Company CCTV System.
Ceragon (Pvt.) Ltd. is a leader in Web Designing, developing and IT support & solutions providing services across the globe. We provide e-business solutions to our enterprise customers as well as product realization services to our Internet infrastructure customers with very strong software engineering processes.
Duties and Responsibilities:
• Identifies, troubleshoots and resolves hardware, software and
network-related problems encountered by end-users.
• Configures and installs Windows Workstations operating systems (Windows XP Professional/ Windows 2000 Professional) in response to the demands of a complex network design.
• Performs primary network system administration on network servers as needed.
• Installs, certifies and troubleshoots Head-office and client-sites network cabling infrastructure, including a wide variety of Local Area Network equipment and software.
• Uses established tracking system to log requests; monitors progress, tracks problem resolution, identifies patterns of failure, researches bug fixes and implements solutions; communicates with Hardware Engineer regarding unresolved problems.
• Works with vendors to resolve hardware operating system issues; researches and tests possible solutions and implements solutions.
• Analyses bugs in system and application software; researches and tests possible solutions; implements solutions.
• Optimizes computer usage by researching and recommending enhancements to system capabilities and performance.
• Assisting Web Developer to develop web sites using Joomla, PHP, My SQL, JavaSript, CSS, Asp .net, C#.net and Dreamweaver.
• As the In-charge of the IT Support Team helping other members to carry out their work in a proper system.
A BOI Approved Multinational Company which is one of the major Memory Manufacturers and Exporters for computers and file servers with a unique technology, that produces DIMMs up to the range of 1024 MBs SDRAMs, DDR-RAMs & USB Flash Drivers.
Duties and Responsibilities:
• I am responsible for all the activities done during my shift & ensuring the completion of works given to shift.
• Planning, Instructing and Balancing the work load among the Shift
• Co-operation with the other Departments within the Company is one of my key Responsibilities
• Experience in Installing Windows 2000 Servers used as Data, Print, RIS & Remote Boot Servers, configuring them in different Domains and use FTP to download test results on Memory Chips to the SUN Machines using the default Port for Analysis on Production Floor.
• Maintaining a custom made Software Package which will store Results, produce Reports online from the Remote Boot Stations to the First Level Server using a NT Server acting as the Router
• Maintaining a SQL Database used to input the Information of Memory Modules
• Installing and configuring TCP/IP Based Networks using Static and Dynamic IP addressing and Subnets
• Install and Troubleshoot Internet Problems occur from Proxy Connections
• Provide Solutions for Shift members to do their works easily.
• 2003 - 2004 Red Hat Linux Version 9, Golden Key Institute - Kandy
• 2004 - 2004 Network Administration, Golden Key Institute - Kandy
• 1998 - 1999 Diploma in Computer Studies, Goldray Institute - Pilimathalawa
• 1998 - 1999 Diploma in Computer Hardware, Goldray Institute - Pilimathalawa
Debase III+, I.R.E.T Institute - Kandy
• 1998 - 1999 Basic Language, I.R.E.T Institute - Kandy
* Subjects: Singhalese, Economics, Political Science & Geography. Medium of study - Sinhala Results - 3 S's One F's • 1994 - 1995 GCE 'O' Level, Sri Deerananda Maha Vidyalaya - Pilimathalawa * Subjects: Mathematics, Science, Social Studies, English, Sinhalese, Buddhism, Music, and Agriculture. Medium of study - Sinhala Results - 4 C and 3 S's