Systems Engineer
Computer Network Systems (CNS)
Total years of experience :22 years, 4 Months
Manage and support systems hardware and software infrastructure.
troubleshooting and providing service support in diagnosing, resolving and repairing server-related hardware and software malfunctions, encompassing workstations and communication infrastructure
Maintain, monitor and review system performance, identify system enhancements and upgrades to ensure optimum operating status.
Administer the backup, configure the blackberry and troubleshoot the problems associated with them.
Prepare and maintain documentation, technical reports, and provides follow up status on activities and tasks assigned.
Create and manage users’ profiles, policies, and privileges.
Ensure Preventive Maintenance, support calls, Projects and other such activities are planned, documented and performed. Diagnose and resolve problems, close calls, return inventory, provide Service Activity Report, update calls with all details in Service Desk System.
Installation, Configuration and Support of Microsoft products like Windows Servers, MS Exchange Server, ISA Server and MS SQL Server.
Installation and configuration of Backup products like Commvault, Symantec Backup Exec and HP data Protector.
Installation and configuration of Security products like WatchGuard Email Gateway, Symantec Mail Security, Symantec Endpoint Protection etc.
Check Array configuration/IML logs/HP Diagnostic tools/Firmware/PSP and Microcode.
Find the fault, Log the case with relevant vendor, order the part and replace.
Installing, configuring, administering and troubleshooting computer hardware, software and Internet problems.
Maintain excellent customer relationships through effective customer service, timely and efficient installations, service, and maintenance.
Fully capable of working with a variety of information technology systems topics. Performs other similar responsibilities and related duties as and when assigned by direct supervisor or Management.
Answer the calls from the users around the globe, understand the problem, put the remarks and assign to the corresponding engineer.
Direct the SAP queries to the corresponding group.
Connect remotely to the user’s PC and solve the problem as a first line of support.
Give telephonic support whenever needed.
Follow up with the user and the engineer for the completion of the call.
Raise purchase order whenever any IT related things to buy.
Get the quotation from the supplier.
Get the feedback from the users upon completion of the call.
Generate report on weekly basis for the engineers work done and pending work.
Report the IT manager daily about over all work at helpdesk.
24x7 on call and remote support
Installation of new computer. (Includes disk partitioning, Disk Clone, Renaming PC, Adding to Domain, adding local or network printer, configure email, and connect to internet).
Networking using switch and Crimping.
Fixing the printer problems (Toner, Drum kit, fuser kit, paper jam, sensor, pickup assembly etc).
Troubleshooting of various IT related devices. (Laptops, projectors, printers, scanners).
Follow up all the calls sent to helpdesk and keep it up to date.
Online and onsite support for helpdesk. (500 PC’s, 50 printers including inkjets, laser jets and all in one and 20 Apple Mac’s).
Designed a web based intranet for the staff (200 users) and maintaining it on daily basis.
Email access through intranet from any computer, based on the user login.
Database connected Notice board on the intranet for almost 1000 students.
Database connected classifieds section for the staff.
Change of duties, according to the system day on the intranet.
Troubleshooting Windows, Office and outlook errors.
Handling the purchase, sales and services in the company.
Providing online and onsite support to customers.
PC assembling, upgrading and maintenance.
Installing and maintenance of Printers and scanners.
Installing and troubleshooting the Operating systems.
Maintenance and troubleshoot the Computer Peripherals.
Support Windows XP, 2000, NT, 98, 95 users with different software applications like MS Office etc.
Support Wireless LAN (Dlink / US Robotics Routers, Clients).
Installing, configuring, upgrading of hardware and software, maintaining, diagnosing problems, troubleshooting and repairs.
Safety, preventive maintenance, security measures.
Providing customized solutions to customers.
Taught courses such as DOS, Windows, AutoCAD, Visual Basic and Web designing tools.