wilma de manuel, MANAGEMENT TRAINEE

wilma de manuel

MANAGEMENT TRAINEE

COFFEE BEAN AND TEA LEAF

Location
Kuwait
Education
Bachelor's degree, Mass Communication
Experience
9 years, 0 Months

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Work Experience

Total years of experience :9 years, 0 Months

MANAGEMENT TRAINEE at COFFEE BEAN AND TEA LEAF
  • Kuwait
  • April 2011 to April 2014

Company: COFFEE BEAN AND TEA LEAF
Address: shuwaikh industrial - Kuwait
Position: LEAD BARISTA - SHIFT INCHARGED
Date: APRIL 06, 2011 - PRESENT
*ensures all the standards are strictly follows
*trains the new barista in all stations
*handles shifts and doing all the paper works
*doing inventory and month-end reports

MANAGER at GOLDEN ARCHES INC
  • May 2008 to November 2008

Company: GOLDEN ARCHES INC. (MCDONALD'S)
Address: 16TH FLR. CITIBANK BLDG. PASEO DE ROXAS, MAKATI CITY.
Position: MANAGER
Date: MAY 26, 2008 - NOVEMBER 2008
• Ensures the implementation of company rules and standard procedures.
• Supervise all aspects in the service area ensuring standard service times and executing 100% customer satisfaction.
• In-charge of crew hiring, screening of applicants and giving exams and completion of their 201 files.
• assigned to newly-opened store to assist in operations and to train all team members and management trainees.

TRANING/ OPENING STORE MANAGER at DIMSUM N DUMPLINGS
  • November 2005 to September 2006

Company: DIMSUM N DUMPLINGS
Address: 3rd flr. Robinson's Angeles, Pampanga
Position: TRANING/ OPENING STORE MANAGER
Date: November 2005 - September 2006
Franchise: Mr. Rodolfo Dasig Jr.
Mobile no.: (0917) 8340317

• Assigned to newly opened store to assist in operations in order to ensure execution of standards and company policy.
• Train all team members and management trainee.
• responsible for the screening of applicants by giving
exam and conducting interviews.
• Responsible for the product quality and ordering of all products needed.

STORE SUPERVISOR at VIVA VIDEO CITY INC
  • June 2004 to December 2004

Company: COFFEE BEAN AND TEA LEAF
Address: shuwaikh industrial - Kuwait

MANAGER at KENTUCKY FRIED CHICKEN
  • Chile
  • October 2001 to December 2003

Company: KENTUCKY FRIED CHICKEN
Address: Ramcar, Scout Santiago Q.C.
Position: MANAGER
Date: October 8, 2001 - December 1, 2003
• Handles the training of the team members, star 2000 and cross-trainings.
• In-charge of completion of 201 files.
• Do all paper works, pcv replenishments, product inventory, red book and deductions of all crew member.
• Identify hiring needs to hire additional crews.
• Awarded as best manager of the area by consistently achieving 100% CHAMPS for nine consecutive months.

CUSTOMER SERVICE/ TEL. OPERATOR at PLDT COMP
  • Philippines
  • January 2001 to July 2001

Company: PLDT COMP.
Address: Sampaloc, Manila
Position: CUSTOMER SERVICE/ TEL. OPERATOR
Date: January 9, 2001 - July 9, 2001
• Gives direction and telephone numbers to the clients.
• Attends to the inquiries of the subscribers

at KENTUCKY FRIED CHICKEN
  • India
  • March 1998 to February 1999

Company: KENTUCKY FRIED CHICKEN
Address: Tutuban Mall/ Odeon
Position: RESTAURANT SERVICE PERSONNEL
Date: March 1998 - February 1999
• Attends to the needs of the customers.
• Execution of 100% customer satisfaction.
• Do cashiering, trained in all stations like front counter, pantry area and kitchen area.


Personal Interest
A highly motivated and technical individual, with good leadership and training skills. Who believes that teamwork and excellence is the key in achieving any goal. Always display a positive attitudes during times of challenges and trials and can work under pressure. Believes in developing people and believes in the capacity of others.

LEAD BARISTA - SHIFT INCHARGED at KENTUCKY FRIED CHICKEN
  • Chile
  • to

Position: LEAD BARISTA - SHIFT INCHARGED
Date: APRIL 06, 2011 - PRESENT
*ensures all the standards are strictly follows
*trains the new barista in all stations
*handles shifts and doing all the paper works
*doing inventory and month-end reports

Company: GOLDEN ARCHES INC. (MCDONALD'S)
Address: 16TH FLR. CITIBANK BLDG. PASEO DE ROXAS, MAKATI CITY.
Position: MANAGER
Date: MAY 26, 2008 - NOVEMBER 2008
• Ensures the implementation of company rules and standard procedures.
• Supervise all aspects in the service area ensuring standard service times and executing 100% customer satisfaction.
• In-charge of crew hiring, screening of applicants and giving exams and completion of their 201 files.
• assigned to newly-opened store to assist in operations and to train all team members and management trainees.

Company: DIMSUM N DUMPLINGS
Address: 3rd flr. Robinson's Angeles, Pampanga
Position: TRANING/ OPENING STORE MANAGER
Date: November 2005 - September 2006
Franchise: Mr. Rodolfo Dasig Jr.
Mobile no.: (0917) 8340317

• Assigned to newly opened store to assist in operations in order to ensure execution of standards and company policy.
• Train all team members and management trainee.
• responsible for the screening of applicants by giving
exam and conducting interviews.
• Responsible for the product quality and ordering of all products needed.

Company: VIVA VIDEO CITY INC.
Address: 6th flr. Tektite Tower, Ortigas
Position: STORE SUPERVISOR
Date: June 16, 2004 - December 2004
• Assigned to a newly-opened store in Dalandanan Branch and train all team members on proper procedures of saturation and retrievals to increase sales.
• Do paper works and manage the store and do month-end inventories.

Education

Bachelor's degree, Mass Communication
  • at CITY COLLEGE OF MANILA
  • January 2000

Specialties & Skills

CASHIERING
CLIENTS
CUSTOMER SERVICE
INVENTORY
OPERATIONS
ORDERING
SATISFACTION
TELEPHONE
TRAINING