Business Development Manager
Smart Management Consultancy
Total years of experience :13 years, 4 Months
• Gained a plethora of knowledge working to establish the channel partnership program for the firm.
• Instrumental in partnering with AIHQ(American institute in healthcare Quality), One Source, CGE Risk Management Solutions.
• Responsible for organising more than 25 CME Units Workshops and events which are approved by NHRA(National Health Regulatory Authority) Bahrain.
• Managed marketing of products and Workshops through digital marketing and ad Campaigns on So cial Media Platforms
• Helping the company in building an average ROI of BD40000 till date.
1
● Following standardised company procedures relating to all aspects of Office
performance.
● Answering incoming calls in a professional manner
●Handling client grievances and resolving the same in a timely manner
● Handling Level1 IT issues-troubleshooting issues with windows, internet connection
●Maintaining suitable and sufficient office stationary
● Processing Invoices monthly
● Payment reminders and followups monthly
●Updating database with relevant and confidential information.
● Ensuring that all information and documentation is compliant with guidelines of
the Data Protection Act
●Arranging for meeting and conference rooms for the clients
●Creating leads for the company in terms of prospect client
●Preparing and maintaining cost estimation and analysis monthly
●Financially astute with the ability to control budgets and expenditure
●Taking prompt, decisive and corrective actions to rectify any shortcomings
Making outbound Sales calls to potential customers • Resolving queries related to travel packages
• Conducting customer satisfaction survey
• Maintaining and updating customer data base
• Collect deposits and balances
• Use promotional techniques to sell itinerary tour packages
• Handle unforeseen problems and complaints and determine eligibility for money returns • Attend conferences to maintain familiarity with tourism trends
• Create and update electronic records of clients
• Maintain relationships with key persons
• Keep financial statements and documents
• Reach the revenue and profit targets