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WINNIE GITAU, Administrative & Customer Support Assistant

WINNIE GITAU

Administrative & Customer Support Assistant·Brandables EA

Kenya

High school or equivalent, VIRTUAL ASSISTANT

Work experience

Total years of experience: 19 years, 5 months

Administrative & Customer Support Assistant

October 2025 - Present

Brandables EA

Nairobi, Kenya

October 2025 - Present

• Manage customer inquiries via phone, WhatsApp and email.
• Process orders and maintain accurate records.
• Perform data entry, filing and document management.
• Coordinate customers and suppliers.
• Maintain inventory records.
• Resolve customer concerns professionally.
Company industry:
FMCG

Laundry Attendant / Administrative Assistant

September 2023 - May 2025

Vectrus (now V2X)

Erbil, Iraq

September 2023 - May 2025

Supported large-scale commercial laundry operations while providing administrative support for U.S. military base operations. Prepared daily operational reports (including PERSTAT, SITREP, AQL, workload and headcount reports), maintained document control and records, tracked inventory and supplies, coordinated departmental documentation, ensured compliance with quality and safety procedures, and delivered professional customer service in a fast-paced, multicultural environment.
Company industry:
Business Support Services

Laundry Atendant / Administrative Assistant

January 2023 - January 2025

Vectrus (now V2X),

Erbil, Iraq

January 2023 - January 2025

• Managed commercial laundry operations.
• Prepared SITREP, PERSTAT, workload, AQL, headcount and training reports.
• Maintained document control, QMS records and continuity books.
• Tracked inventory and equipment inspections.
• Delivered excellent customer service.
Company industry:
Business Support Services

Company Coordinator / Stock Controller / Reports Controller / Administrator

January 2020 - January 2023

Debenham & Fear Ltd

Nairobi, Kenya

January 2020 - January 2023

• Managed correspondence, stock control, reporting, bookkeeping, procurement and customer
service.
Company industry:
FMCG

Administrator / Data Clerk

January 2015 - January 2020

Brandables (E.A.) Ltd

Nairobi, Kenya

January 2015 - January 2020

• Electronic bookkeeping.
• Front office administration.
• Accounting support.
• Procurement.
• Customer service.
Company industry:
FMCG

Security Agent

January 2013 - January 2015

Bridge Security Services Ltd

Nairobi, Kenya

January 2013 - January 2015

• Patrols, CCTV monitoring, access control, incident response and reporting.
Company industry:
Security & Fire Systems

Administrator / Data Clerk

November 2010 - January 2013

Brandables (K) Ltd

Nairobi, Kenya

November 2010 - January 2013

• Bookkeeping, customer service, front office administration and accounting support.
Company industry:
FMCG

Administrator / Sales Representative

January 2007 - January 2009

Eagle Wholesalers

Nairobi, Kenya

January 2007 - January 2009

• Sales, procurement, bookkeeping and customer service.
Company industry:
FMCG

Laundry Atendant

January 2005 - January 2007

White Rose Dry Cleaners & Laundry Ltd

Nairobi, Kenya

January 2005 - January 2007

• Laundry operations, stain removal, equipment checks, inventory and customer service.
Company industry:
Hospitality & Accomodation

Education

IMPULSE

June 2025

June 2025

High school or equivalent, VIRTUAL ASSISTANT

Kenya

RESCUE AFRIQUE INTERNATIONAL

April 2005

April 2005

High school or equivalent, COMPUTER PACKAGES

Kenya

Kairi Rumwe High School

January 2003

January 2003

High school or equivalent, CERTIFICATE

Kenya

Ngethu Water Works Primary School

January 1999

January 1999

High school or equivalent, CERTIFICATE

Kenya

Skills

ADMINISTRATIVE FUNCTIONS

Intermediate

ADMINISTRATIVE SUPPORT

Intermediate

CUSTOMER SERVICE

Intermediate

DATA ENTRY

Intermediate

DOCUMENT CONTROL

Intermediate

ELECTRONIC DATA INTERCHANGE

Intermediate

INVENTORY MANAGEMENT

Intermediate

OPERATIONS

Intermediate

PLANNING

Intermediate

RECORDS MANAGEMENT

Intermediate

Languages

English

Expert

Swahili

Native Speaker

Training and Certifications

Certifications
Certificate in Computer Packages
Virtual Assistant Certificate