Administrative & Personal Assistant
RE/MAX
Total years of experience :2 years, 2 Months
Providing administrative support to team leader and licensed real estate agents.
Assisting CEO with email/calendar management of daily activities (both personal and real estate-related).
Attending and responding to phone calls, which include speaking to clients and other realtors.
Generating status reports for the team to ensure company targets are being property prioritized.
Assisting the team in facilitating local events to foster connections to people in the community.
Scheduling necessary appointments with clients, vendors, and other realtors.
Tracking important dates and time limits for transactions and notify relevant parties.
Keeping track of all transaction documents in the client database and complete the necessary paperwork.
Updating and maintaining our personal real estate website and database.
Greeted customers as they entered the restaurant and escorted them to their tables.
Took orders accurately and promptly entered them into the computer system.
Ensured that the kitchen received the orders correctly and followed up on their progress.
Served food and beverages to customers and checked that they were satisfied with their meals.
Addressed any complaints or issues promptly and courteously.
Processed payments and made change for customers.
Maintained a clean and organized work area, including tables and dining room.
Assisted with setting up tables and preparing for the next shift.
Collaborated with other servers, hosts/hostesses, and kitchen staff to provide excellent customer service.
Handled a high volume of incoming customer calls and emails.
Assisted customers with product or service inquiries, billing questions, and technical issues.
Resolved customer complaints and issues in a professional and timely manner.
Accurately documented customer interactions and solutions in the companys database.
Utilized various computer systems and software to perform job duties.
Maintained a positive and customer-focused attitude throughout all interactions.
Met or exceeded individual and team performance metrics, such as call quality and customer satisfaction ratings.
Participated in ongoing training and development to improve job skills and knowledge.
Collaborated with colleagues and supervisors to ensure the best possible customer experience.
Maintained regular communication with management regarding performance, issues, and feedback.