winnie wangari, Front Office Receptionist

winnie wangari

Front Office Receptionist

Stedmak Gardens and Recreation center

Location
Kenya - Nairobi
Education
Diploma, Human Resources
Experience
6 years, 5 Months

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Work Experience

Total years of experience :6 years, 5 Months

Front Office Receptionist at Stedmak Gardens and Recreation center
  • Kenya
  • My current job since November 2023

DUTIES:
-Serving as the primary point of contact for guest
inquiries.
-Managing booked events information and
coordinating with relevant departments to meet guest needs.
-Ensuring guest satisfaction by addressing their
specific requests.
-Handling reservations management details .
-Safeguarding facility access for departmental heads

Cashier Supervisor at MAGUNAS SUPERSTORES LTD
  • Kenya - Muranga
  • May 2023 to October 2023

ROLES:
-Supervised and trained a team of cashiers, ensuring
excellent customer service and efficient cash handling.
-Resolved Customer issues professionally and
ensured satisfactory shopping experience.
-Oversaw inventory levels of essential cashier
supplies to ensure smooth operations.
-Implemented and enforced loss prevention
procedures.

Financial Advisor at BRITAM HOLDINGS KTD
  • Kenya - Nairobi
  • February 2018 to January 2020

.ROLES
-Built and maintained client relationships by providing
tailored financial advice.
-Conducted thorough financial assesments to develop
personalized financial plans.
-Maintained effective communication with clients to ensure excellent service.

Logistics Manager at INTRASPAX FREIGHTERS LTD
  • Kenya - Nairobi
  • August 2015 to August 2016

ROLES
-Managed customs documentation and ensured
compliance with regulations.
-Coordinated transportation logistics to optimize
delivery timelines.
-Maintained accurate inventory records and provided
updates to clients

Office Administrator at GEMPACK DOT COM ENTERPRISES
  • Kenya - Nairobi
  • January 2015 to July 2015

ROLES
-Offered customer support to clients, addressing their
inquiries and concerns.
-Ensured proper office maintenance and availability of
all necessary supplies.
-Managed billing processes, including the generation
and distribution of invoices.
-Maintained accurate financial records related to
domain hosting services.

Office Administrator at NEXUS DATA LTD
  • Kenya - Mombasa
  • March 2014 to December 2014

ROLES
-Provided administrative support to facilitate efficient
office operations.
-Managed and organized company documents both
physical and digital.
-Addressed client inquiries and offered support where
necessary.

Front Desk Receptionist at COUNTRY VACATIONS INTERNATIONAL LTD
  • Kenya - Nairobi
  • December 2012 to August 2013

ROLES
-Managed the front desk by greeting and assisting
visitors in a professional and welcoming manner.
-Provided information and assistance by acting as the
primary point of contact.
-Scheduled and coordinated appointments for clients
and internal staff.
-Maintained records of visitor logs while also relaying
messages to relavant departments or

Education

Diploma, Human Resources
  • at Mount Kenya University
  • December 2011

Specialties & Skills

Reservations
Event Planning
Microsoft Excel
Administration
Customer Service
Planning
communication
Record management
Preparation
Administration
Microsoft Office
Customer Service

Languages

German
Beginner
English
Native Speaker
Swahili
Native Speaker
Arabic
Beginner