Sales Support Engineer
TECHNOSTREAM FZCO
Total years of experience :19 years, 0 Months
• Work with different customer base to provide technical product expertise on our product.
• Receiving mails and calls of product inquiries for tenders and proposal and to respond every technical
Request via mail or phone.
• Generating and conducting proposal presentations and RFP responses.
• Receiving Contracts & Purchase order and make sure the technical points are checked according to our technical presentation and Commercial proposal responses.
• Creating purchase order through system and forward to suppliers.
• Liaising with suppliers to check the progress of existing orders
• Suggest itemized updates to the manager and suggest a weekly summary discussion to issues and status up to date between Managers.
• Create detailed reports to provide update on status of account project.
• Arranging a site visit to the customer for the required utility requirements.
• Coordinating with the customers for repairs/replacement of parts or equipment.
• Facilitate and arrange training for our equipment to Industrial sector, schools & colleges.
• Maintaining records of all files (Delivery note, Invoice and Purchase Orders)
• Attend trade shows and represent our Supplier in a professional manner (GESS Exhibition, Wordskill, etc.)
• Coordinating with our Suppliers and logistics department for smooth delivery operations
• Administer office facilities and acting PRO for visa cancellation, application and etc..
• Facilitate processing of Visa employment
• Depositing Cash or Cheque
• Maintaining stocks inventory
• Maintaining files of sales invoice, Performa invoice and purchase orders.
• Receiving in and out stock for distribution to the customer
• Handling enquiries and quotation updating, and maintaining a register for enquires and quotation.
• To respond quickly and efficiently to all in-coming sales enquiries, by telephone, fax and email, preparing brochures as required.
• Verification of Sales Order Confirmation against Pricing Policy and Price List.
• Confirmed delivery schedules to the customers by preparing Sales Order Acknowledgement.
• Coordination with customers on Payments and Deliveries.
• Coordination with Sales Engineers on Orders, Pending Sales Order, Free Stock available, Invoice submittal and Payment follow-ups.
• Coordination with the production team to ensure the production is completed on time.
• Preparing weekly report to the Management regarding Pending Sales Orders for all the engineers
• Preparing monthly Sales Forecast and report to the Management.
• Providing solutions to customers regarding payments, credit facility etc.
• Work closely with the customers, colleagues & warehouse to ensure smooth operations to deadlines
Duties & Responsibilities during Sales Engineer
• Generated leads and followed up on sales opportunities
• Negotiating and closing sales by agreeing terms and conditions
• Following up with customer on projects, collection of payment and material handling
• Making technical presentations and demonstrating how a product will meet client needs
• Liaising with other members of the sales team and other technical experts
• Responsible for increasing the market cover of the company and awareness about the product
• Taking feedback for our new product and existing product from the clients
• Making daily, weekly and monthly reports
• Discussing the competitor’s status with the management
• Achieving monthly target given to Management
• Maintaining and Developing relationships with existing customers in person, via telephone calls and emails
• Calling new client and arrange meetings with potential customers to prospect for new business;
• Attending to incoming customer emails and phone enquiries
• Stand as a contact between a company and its existing and potential markets
• Negotiating the terms of an agreement, price and closing sales
• Visiting the organization at trade exhibitions, events and demonstrators
• Advising on forthcoming product developments and discussing special promotions
• Liaising with suppliers to check the progress of existing orders
• Recording sales and order information and sending copies to the sales office, or entering into a computer system
• Tracking own sales performance in order to meet or exceed targets
• Mapping out and understand customers' businesses and requirements
• Producing accurate, rapid cost calculations and providing customers with quotations
• Attend team meetings and discuss best practice with colleagues.
• Extensive involvement managing client relationship at all levels.
• Participated trainings and promotion of new electronics product introduces in the market specially LCD’s (SAMSUNG, LG, and SONY...Etc) that resulted in a positive outcome.
• Arrange the display of LCD and HIFI systems to make sure it looks presentable and eye catching to client.
• Checking quantities of goods on display and in stock.
• Making accurate, rapid cost calculations, and providing customers with quotations.
• Liaising the requisitions of stocks from the purchasers and suppliers.
• Making documents or delivery instructions to the supplier.
• Handlings follow ups for the deliveries and installations.
• Creating the specification of an item through encoding it to the Orion System.
• Responsible of stock handling (items which are slow moving and fast moving).
• Coordinating with suppliers in order to plan out the stock status and ensure stock is replenish throughout the period.
• Receiving telephone queries domestic and international calls.
• Manage the store during the designated period to meet its objectives
• Be the senior contact in-store for customers and any other interactions
• Lead the staff and direct their activities as briefed by store management
• Calibrating and repairing the product such as Ericsson, Seimens and LG Mobile Phone from SMT Department, if the product is not responding properly, that’s the time to troubleshoot the system in order the product to work properly.
• Assemble and rework circuit card assembly and sub assembly (Install, mount, fasten, align and adjust parts).
• Operate automatic and semi-automatic machines to position, solder and clean prescribed components on printed circuit boards.
• Solder and manually assemble various electronic components on printed circuit boards