Wissam Abdel majed

• Led a sales team to consistently achieve revenue targets and service excellence.
• Developed and delivered onboarding and continuous training programs.
• Monitored calls for quality and compliance; implemented corrective measures.
• Analyzed KPIs, including conversion rates, call efficiency, and satisfaction scores.
• Provided coaching, feedback, and performance evaluations to optimize results.
• Prepared detailed sales and productivity reports for management.

• Designed and implemented customer satisfaction surveys; improved response
rates.
• Analyzed service data to identify improvement opportunities.
• Supported loyalty and retention initiatives.
• Contributed to maintaining and enhancing quality standards.

• Conducted academic research, data collection, and qualitative/quantitative
analysis.
• Assisted professors with lectures, grading, and course coordination.
• Mentored and guided undergraduate students.
• Participated in academic conferences and research discussions.
• Applied critical analysis to political and media studies.

• Evaluated customer financial situations and negotiated tailored payment
arrangements.
• Ensured compliance with financial and regulatory standards.
• Updated internal procedures with management collaboration.
• Trained and coached new staff on best practices.
• Delivered customer-focused solutions while meeting organizational goals.

• Onboarded and trained new employees in service excellence.
• Monitored agent performance and provided coaching.
• Analyzed KPIs to identify performance gaps.
• Supported team development and service optimization initiatives.

• Managed order processing, billing issues, and complaints.
• Ensured timely resolutions and high customer satisfaction.
• Delivered professional service to a diverse clientele.