وسام عجرم

Executive Assistant and Supporter في Maliks

• لبنان - بيروت
• أشغل هذه الوظيفة منذ سبتمبر 2015

September 2015 till present Maliks Beirut - Lebanon
Executive Assistant and Supporter to Operation Manager

* Developing and drafting policies, processes, workflows and templates and following up on their implementation, publishing and updating.
 Perform required administrative tasks to ensure successful completion of the department’s project.
 Keep up-to-date with best practices as needed and to better serve the company
 Update and continuously maintain information on the department database
 Follow up with Mock Customers and translating their feedback
 Follow up on security incidents and thefts in the branches
 Listening to phone calls and surveillance of branches cameras
 Preparing and presenting employee motivation lists
 Following up with Office supplies and wholesale
 Daily follow up on discarded invoices
 Managing the Operation Manager’s meetings, phone calls and emails
 Listening and solving customer complaints and translating feedbacks

Paralegal في Risk Management

• لبنان - بيروت
• أغسطس 2016 إلى يناير 2017

Gallery Manager & Executive Assistant في BrushArt

• لبنان - بيروت
• مايو 2015 إلى سبتمبر 2015

May 2015 till September 2015 Brush Art Beirut - Lebanon
Gallery Manager, Executive Assistant to General Manager & Accountant


* A Greet customers and ensure that they are served in timely manner and in compliance with quality and customer service standards
 Detect, anticipate and provide regular feedbacks on customers' needs, markets trends and competitors activities affecting the region
 Supporting the General Manager in the effective running of the Shop and replacing him/her when needed, in order to ensure the highest standards of customer service are achieved and maintained
 Log/update all commercial and operational information as well as various requests on the provided platforms (Helpdesks, Events, Loss Prevention application, etc.) in a timely and accurate manner
 Oversee the shop's image and ensure its compliance with the brand’s standards, verify and follow up on the cleanliness, display and maintenance of the shop including the window, cash and stock room
 Managing the General Manager’s meetings, phone calls and emails
 Assist in liaising with external parties ( e . g . regulatory authorities, external auditors and company’s representatives ) to ensure that all queries are answered in a prompt and efficient manner
 Ensure that the organization is in compliance with the tax regulations and laws
 Prepare relevant files for funded and non - funded bank facilities
 Assist in completing internal and annual statutory audits according to set deadlines
 Check all the group payments before sending it for approval
 Data Entry of the expenses on the accounting system plus soft and hard data filing

Paralegal Specialist في Azadea Group Holding SAL

• لبنان - بيروت
• نوفمبر 2008 إلى سبتمبر 2013

Nov. 2008 - 2013 Azadea Group Beirut - Lebanon
Regional Junior Paralegal Specialist


* Greets visitors, answers telephone, provides information, directs caller to appropriate person or takes message form caller.
* Directs the visitors to specific destinations and notifies appropriate person of visitor arrival.