WISSAM BITAR

JOB DESCRIPTION

-Ensure operational effectiveness and efficient use of resources and facilities.
-Acting as the primary focal point between Network Control, Airport Services and Reservation Support. To ensure the smooth flow of information between the three departments that enables the best decisions for the passengers and for operations.
-Achieve on-time performance and minimize flight delays during connections. Improving on time connection of passengers and their baggage and maintaining a professional and standardized process during disruptions
-Achieving customer service excellence. Improving the passenger experience with flydubai during connection and disruptions.
-Responsible of all operational activities related to disruptions and passenger and baggage connection.
-Execute airport services HUB protection plan and critical activation of ground handling agent service suppliers.
-Responsible to investigate Airport Services delays in Dubai and any breaches of supplier’s service agreement so that corrective action can be implemented.



* Additional Responsibilities:

•Training MACS system in Dubai and outstations.
•Creating training material and delivering it to Dubai based and outstation staff.

-One of the pioneers in starting the flydubai airport services training department.
-Create training materials and deliver training on MACS system to staff based in Dubai and other stations.
-Conduct training in Dubai and outstations.
-Manage a team of customer service agents and attend all flights from check-in to boarding of passengers.
-Ensure optimum coverage of various areas of the airport including check-in, departures/transfers, ramp and arrival by allocating agents and providing briefings on a shift-by-shift basis.
-Monitor operations across check-in counters, boarding gates and transfer desks and ensure adherence to standard operating procedures as well as safety and security regulations.
-Supervise and coordinate with flydubai team and ground handling agent (GHA) ensuring most flights depart on or ahead of time.
-Manage all aspects of customer service including prompt response to customer queries/requests and resolution of problems/issues including those due to mishandling by outstation/local agents.
-Supervised and controlled document check of passengers ensuring compliance with applicable regulations.
-Monitor smooth handling of flights on arrival and provide quality customer support at the arrivals desk.
-Check for any transfer passengers and passengers with short connections and provide required meet and assist services (MAAS).
Coordinate provision of special services required by passengers like wheelchair (WCHR), unaccompanied minor (UM) and VIP passengers.
-Support passengers in obtaining 96-hour visa for entering the UAE if needed.
-Maintain all required records and documents and submit daily reports to the duty manager.

JOB DESCRIPTION

-Supervised customer service agents, attended flights from check-in to boarding, supervised & controlled document check and contributed to on time departure of flights.
-Dealt with passengers in various areas of the airport, ensured prompt resolution of customer queries/problems.
-Resolved problems due to any mishandling by outstation or local agents.
-Provided daily reports to the duty manager.

JOB DESCRIPTION

-Supervised customer service agents, attended flights from check-in to boarding contributing to on time departure of flights.
-Dealt with passengers in various areas of the airport, provided assistance related to missing baggage, provided prompt solutions to passenger queries/problems.
-Supervised smooth handling of flights on arrival. Identified transfer passengers & passengers with short connections and provided required meet & assist services (MAAS).
-Provided special services to passengers as required including WCHR/UM/VIP.
-Supervised and controlled document check of passengers and provided 96-hour visas to passengers if needed.
-Issued and monitored all flight messages like LDM, CPM, PTM, PSM, delay messages and discrepancy messages.
-Maintained account of transit passengers and produced traffic load summary report/flight revenue report after each and every flight.

JOB DESCRIPTION

-Worked in all major areas of Dubai International Airport Terminal 1 and provided required services to passengers.
-Served as a check-in agent dealing with transfer passengers at the transfer desk as well as check-in of first & business class passengers on all flights operating out of Dubai International Airport.
-Checked documents of passengers and ensured availability of visa to their final destination and dealt with boarding passengers at the gate.
-Monitored security screening of checked-in and hand baggage ensuring compliance with regulations including Dangerous Goods.
-Provided prompt and professional customer service, solved problems including mishandling by outstation/local agents and ensured on time and smooth check-in of passengers.
-Monitored and ensured compliance with all safety, security and work environment rules.
-Dealt with disruptions to workflow ensuring resolution through clear communication with colleagues at the airport

JOB DESCRIPTION

-Improving sales performance
-Creating new channels of marketing the groups’ products
-Handling all preparations for exhibitions & other occasions
-Handling exports & imports
-Budgeting
-Providing assistance to different departments in the group