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WISSAM BITAR, Airport Services Senior Officer

WISSAM BITAR

Airport Services Senior Officer·Flydubai

الإمارات العربية المتحدة

ماجستير, Int’l Business

الخبرة العملية

مجموع سنوات الخبرة: 23 سنوات, 0 أشهر

Airport Services Senior Officer

سبتمبر 2017 - حتى الآن

Flydubai

دبي، الإمارات العربية المتحدة

وجدت هذه الوظيفة عبر بيت.كوم

سبتمبر 2017 - حتى الآن

JOB DESCRIPTION

-Ensure operational effectiveness and efficient use of resources and facilities.
-Acting as the primary focal point between Network Control, Airport Services and Reservation Support. To ensure the smooth flow of information between the three departments that enables the best decisions for the passengers and for operations.
-Achieve on-time performance and minimize flight delays during connections. Improving on time connection of passengers and their baggage and maintaining a professional and standardized process during disruptions
-Achieving customer service excellence. Improving the passenger experience with flydubai during connection and disruptions.
-Responsible of all operational activities related to disruptions and passenger and baggage connection.
-Execute airport services HUB protection plan and critical activation of ground handling agent service suppliers.
-Responsible to investigate Airport Services delays in Dubai and any breaches of supplier’s service agreement so that corrective action can be implemented.



* Additional Responsibilities:

•Training MACS system in Dubai and outstations.
•Creating training material and delivering it to Dubai based and outstation staff.

مجال الشركة:
شركات الطيران
الدور الوظيفي:
الإدارة

Passenger Service Supervisor/Trainer

مايو 2009 - سبتمبر 2017

Flydubai

دبي، الإمارات العربية المتحدة

وجدت هذه الوظيفة عبر بيت.كوم

مايو 2009 - سبتمبر 2017

-One of the pioneers in starting the flydubai airport services training department.
-Create training materials and deliver training on MACS system to staff based in Dubai and other stations.
-Conduct training in Dubai and outstations.
-Manage a team of customer service agents and attend all flights from check-in to boarding of passengers.
-Ensure optimum coverage of various areas of the airport including check-in, departures/transfers, ramp and arrival by allocating agents and providing briefings on a shift-by-shift basis.
-Monitor operations across check-in counters, boarding gates and transfer desks and ensure adherence to standard operating procedures as well as safety and security regulations.
-Supervise and coordinate with flydubai team and ground handling agent (GHA) ensuring most flights depart on or ahead of time.
-Manage all aspects of customer service including prompt response to customer queries/requests and resolution of problems/issues including those due to mishandling by outstation/local agents.
-Supervised and controlled document check of passengers ensuring compliance with applicable regulations.
-Monitor smooth handling of flights on arrival and provide quality customer support at the arrivals desk.
-Check for any transfer passengers and passengers with short connections and provide required meet and assist services (MAAS).
Coordinate provision of special services required by passengers like wheelchair (WCHR), unaccompanied minor (UM) and VIP passengers.
-Support passengers in obtaining 96-hour visa for entering the UAE if needed.
-Maintain all required records and documents and submit daily reports to the duty manager.

مجال الشركة:
شركات الطيران
الدور الوظيفي:
السياحة والضيافة

DUTY OFFICER

أغسطس 2008 - ديسمبر 2008

Jet Airways

دبي، الإمارات العربية المتحدة

وجدت هذه الوظيفة عبر بيت.كوم

أغسطس 2008 - ديسمبر 2008

JOB DESCRIPTION

-Supervised customer service agents, attended flights from check-in to boarding, supervised & controlled document check and contributed to on time departure of flights.
-Dealt with passengers in various areas of the airport, ensured prompt resolution of customer queries/problems.
-Resolved problems due to any mishandling by outstation or local agents.
-Provided daily reports to the duty manager.

مجال الشركة:
شركات الطيران
الدور الوظيفي:
السياحة والضيافة

DUTY OFFICER

أغسطس 2007 - يوليو 2008

Jazeera Airways

دبي، الإمارات العربية المتحدة

وجدت هذه الوظيفة عبر بيت.كوم

أغسطس 2007 - يوليو 2008

JOB DESCRIPTION

-Supervised customer service agents, attended flights from check-in to boarding contributing to on time departure of flights.
-Dealt with passengers in various areas of the airport, provided assistance related to missing baggage, provided prompt solutions to passenger queries/problems.
-Supervised smooth handling of flights on arrival. Identified transfer passengers & passengers with short connections and provided required meet & assist services (MAAS).
-Provided special services to passengers as required including WCHR/UM/VIP.
-Supervised and controlled document check of passengers and provided 96-hour visas to passengers if needed.
-Issued and monitored all flight messages like LDM, CPM, PTM, PSM, delay messages and discrepancy messages.
-Maintained account of transit passengers and produced traffic load summary report/flight revenue report after each and every flight.

مجال الشركة:
شركات الطيران
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

PASSENGER SERVICE AGENT

أغسطس 2004 - أغسطس 2007

Dnata

دبي، الإمارات العربية المتحدة

وجدت هذه الوظيفة عبر بيت.كوم

أغسطس 2004 - أغسطس 2007

JOB DESCRIPTION

-Worked in all major areas of Dubai International Airport Terminal 1 and provided required services to passengers.
-Served as a check-in agent dealing with transfer passengers at the transfer desk as well as check-in of first & business class passengers on all flights operating out of Dubai International Airport.
-Checked documents of passengers and ensured availability of visa to their final destination and dealt with boarding passengers at the gate.
-Monitored security screening of checked-in and hand baggage ensuring compliance with regulations including Dangerous Goods.
-Provided prompt and professional customer service, solved problems including mishandling by outstation/local agents and ensured on time and smooth check-in of passengers.
-Monitored and ensured compliance with all safety, security and work environment rules.
-Dealt with disruptions to workflow ensuring resolution through clear communication with colleagues at the airport

مجال الشركة:
شركات الطيران
الدور الوظيفي:
السياحة والضيافة

SENIOR BUSINESS DEVELOPMENT

نوفمبر 2002 - أبريل 2004

Belselah Group of Companies

دبي، الإمارات العربية المتحدة

نوفمبر 2002 - أبريل 2004

JOB DESCRIPTION

-Improving sales performance
-Creating new channels of marketing the groups’ products
-Handling all preparations for exhibitions & other occasions
-Handling exports & imports
-Budgeting
-Providing assistance to different departments in the group

مجال الشركة:
خدمات الدعم التجاري الأخرى
الدور الوظيفي:
المبيعات

التعليم

University Of Wollongong Dubai Campus

فبراير 2004

فبراير 2004

ماجستير، Int’l Business

الإمارات العربية المتحدة

المعدل التراكمي (نسبة مئوية): 64%

المعدل التراكمي (نسبة مئوية): 64%

University Of Wollongong In Dubai

فبراير 2003

فبراير 2003

ماجستير، MIB

الإمارات العربية المتحدة

المعدل التراكمي (نسبة مئوية): 64%

المعدل التراكمي (نسبة مئوية): 64%

National American University

يناير 2001

يناير 2001

بكالوريوس، Int’l Business

. degree in

University Of Wollongong •American High School & U.A.E. High School Diplomas

يناير 1998

يناير 1998

بكالوريوس، Int’l Business

Skills

Microsoft Office
Expert
Microsoft Office
Expert
Computer Skills
Expert
Computer Skills
Expert
Training
Expert
Training
Expert
Managerial Skills
Expert
Managerial Skills
Expert
Customer Service Skills
Expert
Customer Service Skills
Expert
ADVERTISING
Expert
ADVERTISING
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
EDITING
Expert
EDITING
Expert
POLICY ANALYSIS
Expert
POLICY ANALYSIS
Expert
PROCESS ENGINEERING
Expert
PROCESS ENGINEERING
Expert
QUALITY
Expert
QUALITY
Expert
RISK ASSESSMENT
Expert
RISK ASSESSMENT
Expert
SAFETY
Expert
SAFETY
Expert
SLA
Expert
SLA
Expert
BUDGETING
Expert
BUDGETING
Expert
Aviation Industry
Expert
Aviation Industry
Expert
AIMS
Expert
AIMS
Expert
Microsoft Office XP
Expert
Microsoft Office XP
Expert
Microsoft Office
Expert
Microsoft Office
Expert

اللغات

العربية

متمرّس

الانجليزية

متمرّس

التدريب و الشهادات

التدريب
AVIATION TRAIN THE TRAINER
City & Guilds
Dec 2014
عرض الشهادات
FIRST AID
FIRST AID INTERNATIONAL
May 2019
عرض الشهادات

الهوايات والاهتمامات

Volleyball/Football

Won the university gold medal in volley ball competition year 1999