Travel Consultant
Dnata
Total years of experience :23 years, 5 Months
DWT - Dnata World Travel
Travel Consultant (Sales Department)
Duties involved:
•Selling tickets and provide information about availabilities and prices.
•Coordinate between agencies and ASU - Agent Support Units for refunded tickets and company requests
•Maintaining the stocks and invoicing all documents for generating the daily sales report
To check in and board passengers as per the laid down service standards, to create a positive image of the airline/Dnata in the customers' mind by implementing and adhering to the International standards and procedures.
Safeguard the interest of the carriers and the passengers by applying the procedures and standards laid down by IATA and ICAO in relation to:
Baggage acceptance, carriage of dangerous goods, through - tagging restrictions interline agreements, and travel documents.
Customer service and orientation, initiative and commitment to achieve, attention to details and quality, communication skills, team orientation, professional knowledge, strengthen the relation with customers, increase the productivity, revenue and reduce operational costs, and develop the management skills of passenger service team
Courses :
-Customer Care Service
-Flight Boarding System
-Passenger Checking and Baggage Acceptance
-Dangerous Goods
-Family Assistance Training
MARKETING EXECUTIVE
- Segmenting and analyzing marketing research
- Following sponsorships, and public relations projects and events
- Media Relations co-ordination
- In charge of placing ads in magazines and brochures
- Controlling activities and placements of Signboards, Banners, Stands, and Designs
- Assuring the punctuality of delivery to customers
- Channel promotions and Advertising projects
- Monitoring competitor's movements and activities
- Contacts with Media in supporting the sponsorships and promotions
BUSINESS DEVELOPMENT
- Following projects of salesmen and reporting them to the Executive Manager
- In charge of the Application Forms - opening credit accounts for customers
- Providing data interpretations and forwarding them to the Managing Director on a monthly basis
EXECUTIVE SECRETARY
- Typing letters - English & Arabic
- Coordinating minutes of meeting
- Attending conferences
- Hotel & ticket reservations
- Handling Executive Manager's Agenda
Windows 2000, Word, Excel,PowerPoint, Access & Internet Microsoft Certified
3 years Business Marketing & Advertising (Lebanese American University)