Wissam El Khoury

 Company restructuring, operational, financial and administrative aspects of all company’s brands (Angelina Paris and Cioccolati Italiani).
 Manage franchise agreements and re negotiation of major terms and condition of the Franchisor contract in order to have a liable margin of market adaptation for the company to generate additional revenues while maintaining the franchisee standards and image.
 Set a parameter and clear guidelines with the franchisor within which we have a marge to be creative in correspondence to the society and culture demand.
 Develop a strategic plan, for each Franchise brand - for advancing the Franchise's mission and objectives and to promote revenue, profitability, and growth.
 Oversee each Franchise operations to ensure production efficiency, quality, service, and cost-effective management of resources.
 Set strategic plans and action plan toward growth and expansion in Kuwait and the Middle East.
 Focus on achievement of company financial goals/ budget targets.
 Ensure that payroll and purchasing controls are in place to maintain and exceed profit goals.
 Responsible for the verification of accounting functions.
 Analyses any service issues and identifies trends. Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.
 Review and ensure handling of guest complaints, comments and feedbacks.
 Empower employees to take necessary steps to satisfy guest needs and make decisions.
 Conduct restaurant inspections, and rectify deficiencies with respective employees.

 Lead the complete organization structuring, operational and administrative aspects of all company’s brands.
 Manage franchise agreements starting from negotiations till implementation and operational phases.
 Direct franchise planning and policy-making committees relating to franchise.
 Develop a strategic plan, for each Franchise brand - for advancing the Franchise's mission and objectives and to promote revenue, profitability, and growth.
 Oversee each Franchise operations to ensure production efficiency, quality, service, and cost-effective management of resources.
 Set and achieve key performance targets for: sales, delivery, cost, expenses and other measurements of operational performance.

 Experienced in examining and re-engineering operations and procedures. Experienced in formulating policies, and developing and implementing new strategies and procedures.
 Develop a business strategic plan which leads to the achievement of targeted revenues and expanding objectives.
 Develop financial plans and manage resources.
 Design & implement a solid commercial strategy to develop the brands in several markets to scale and grow the business further.
 Create long term road maps, frameworks and innovation. Ensuring that business and technology will remain harmonized.
 Lead a team of operations managers to seek opportunities which result in the achievement of the business plan.
 Reengineering of company’s structure and organization chart in order to be able to manage efficiently the growth and expansion of the business.
 Impose a charisma to create a fun and vibrant atmosphere for staff and customers alike.
 Motivate and develop my team toward delegation and better opportunities.
 Inspire and motivate personnel to perform at the peak of their ability.
 Have a commitment to quality and attention to details.
 Plan and Lead the development, organization, project planning, execution, and launching of all company’s new brands.
 Develop and acquire new businesses and premium brands ensuring healthy and progressive growth.
 Lead strategic food service and organizational division development & business planning.
 Oversee and direct brand marketing communication tools.
 Ensure brand values are maintained at all times.
 Developed team succession planning.
 Develop, mentor and train and motivate a quality team of professionals to ensure implementation of each Franchise's mission and goals.
 Identify new locations and places to open new outlets; conduct and prepare feasibility studies and risk assessments analysis. Optimize lease costs and ensure growth of new outlets with a healthy top and bottom line.

 Negotiate multi-million dollar construction, furnishing and equipment.
 Professional experience in store openings and Project Management.
 Advanced level in financials, P&L, budgeting and cost optimization.

Direct and control the company’s Restaurant Operations Division in Lebanon. Guarantee efficient and effective operations for the network of company-owned restaurants.
•Develop the restaurant Division’s strategy in alignment with the company overall strategy.
•Responsible for brand performance as per business plan and budgets.
•Participate in the development of the company’s overall strategy.
•Manage execution of marketing and promotional plans.
•Direct the development of policies and procedures for restaurant operations in collaboration with the organizational development unit and the quality control department.
•Ensure the smooth running of the company’s daily activities.
•Manage & organize all big & special events catered by the company.
•Oversee production, purchasing, and sales departments.
•Manage cost of sale and labor cost.
•Monitor revenue margins and worker productivity.
•Implement new directives for growth and expanding.
•Ensure the security of company assets, cash and inventories under my direct and indirect management through effective control and audit.
•Decision maker in the creation of innovative recipes and in the continuous update of the menu.
•Ensure testing and tasting of new menus, recipes and methods of applications before launching.
•Oversee the performance of the network of company-owned restaurants in terms of quality through the restaurant operations review, and in terms of customer satisfaction.
•Develop the budget of operations division, oversee the financial performance of the network of restaurants through review of periodic financial statements and reports and ensure achieving the budget.
•Recommend improvements and upgrades, to property equipment and facilities to meet market needs, and to stay ahead of competitors while considering financial impact on the business.
•Responsible of the menu engineering.

Liban restaurants s.a.r.l

•Full working knowledge of menu development, service quality optimization, recipe controls, food production, cost allocation, develops and presents reports, procedure controls and staff training.

•Establish a healthy F&B cycle process, from the supplier’s warehouses to the customer’s plate

•Installing an effective Point of Sale, Back Office and Inventory Systems. Training cashiers, store keepers, purchasers, sales staff and accountants on the adequate use of the system.

•Study and plan the packaging system for prepared food.

•Control the Quality of F&B services, in addition to the control of hygienic standards in Central kitchen, central pastry and 12 store branches.

Liban restaurants s.a.r.l

•Define, develop and implement purchasing plans, policies and procedures in order to ensure the provision of goods and services that support the achievement of overall business objectives.
•Develop and implement purchasing and contract management instructions, policies, and procedures.
•Represent companies in negotiating contracts and formulating policies with suppliers.
•Direct and coordinate the work of personnel engaged in buying, selling, and distributing materials, equipment, machinery, and supplies to perform all required purchasing, inventory, logistics, maintenance, and security issues.
•Analyze market and delivery systems to assess present and future material availability.
•Control purchasing department budgets.
•Maintain sanitation and safety standards as specified in the brand guidelines.
•Check invoicing of received goods against shipment to ensure quantity, quality, weights and purchase specifications are as ordered.

•Complete period end inventory according to food and beverage and accounting standard operation procedures.
•Attend and contribute to business planning and decision making meetings in order to communicate effectively within the organization and provide purchasing input and support to overall business decision making.
•Provide new purchasing solutions in terms of costs, quality, logistics and general conditions.
•Training purchasing staff in the department.
•Control all the recipes implementation, regarding cost and quality.
•Menu pricing according to recipes cost and market competition study.
•Computer Software systems controlling for all outlets (squirrel, Ace, Omega, Wincheck, Pms)

Liban restaurants s.a.r.l

•Developing and applying training programs.
•Standardizing quality of services and products.
•Budgeting and forecasting
•Guest relations.
•Menu pricing contribution.
•Analyzing sales and cost reports.
•Introducing new products that increased sales by 20%.
•Installation of the squirrel computer system, managing and designing the menu links and introducing all database requirements.
•Organizing outside catering services.
•Control all procedures of the closing, renovation and reopening.

Taking care of all purchasing contracts for the whole property.
•Cost controller and managing inventories.

Responsible, leading and managing a team of 40 persons, who serve food & beverage on a sandy beach which host up to 5000 persons

Several training and part time job in all departments and outlets of the hospitality industry (Front office, reservations, marketing, auditing, cost control)