Service Supervisor
National Oilwell Varco
Total years of experience :16 years, 9 Months
- Provided continual evaluation of the group's processes and methods, to assure the most effective use of resources and equipment.
- Provided day to day supervision of employee job execution such as training, performance evaluation and employee relations.
- Assigned tasks to appropriate personnel, and verified jobs completion.
- Supervised a team of 10 electrical and mechanical service engineers.
- Handled Saudi Arabia, Algeria, Iraq, and Kuwait regions for all Rig Solution equipment (different types and models of Top Drives, Mud Pumps, Drawworks, SCR’s, VFD houses and Iron Roughnecks) and systems (Cyberbase, EDS, KEMS and Amphion); electrical, mechanical and structural wise.
- Provided support to our Customers and Service Department related to NOV products and services.
- Provided technical guidance to field personnel within the Service group.
- Been the Focal Point between Customers and NOV Sales, Workshop and Rental Departments.
- Have been the Instructor for EADS (Enhanced Autodriller System) class.
- Have been the Assessor for service engineers on competency units.
- Interviewed new candidates for service positions.
- Handled Field Service Jobs on different NOV equipment and systems.
- Managed projects, which include upgrading and/or installing equipment as well as repairing them to achieve project goals with meeting technical, and delivery expectations.
- Investigated reported equipment problems and initiated corrective actions ensuring successful implementation.
- Conducted operational analysis, made improvement recommendations to assist in the development of equipment.
- Participated in equipment design reviews through analyzing events, preparing review reports and recommending solutions.
- Trained customers on different equipment.