Food & Beverage Operations Manager
German Catering Services
Total years of experience :9 years, 10 Months
Overall Food & Beverage Management
Recruitment & manning process
Searching & identifying suppliers
Deals with A&E / OUA - MMI
Floor plan & process
SOPs & training
Hygiene implementation & training
Budget, Forecast & Revenue Projection
Staff manual
Assets inventory/ product inventory docs
Marketing & Business Plan
Operational Management (35 Team Members) Restaurant Capacity (Restaurant, Sport Bar, Terrace, Kiosk) 200 + 150 + 80 + 100 pax Mainly responsible of: Team members training, daily briefing and communication meeting Product & Service quality control Menus implementation & updates Budgeting, Forecasting and P&L analysis Duty Roster & Vacation Plans Promotions & Events Profit increase & cost control Guests return and upselling Implementation of Hygiene & Safety Guests reports and individual communication
Operational Management (25 Team Members)
Restaurant capacity : 500 pax - Bar Capacity : 150 pax
Mainly responsible of:
The team members roster
Outlet P&L performance
Creating Cocktails menu
Creating Themed nights for the outlet
Gazebo private events and revenue objectives
Assuring outside Sales Calls / Blitz
Banqueting & Special Events Operations
Annual RAMADAN tent concept & operation
The creation of the Outlet Extension Concept - ESS LOUNGE
The Team recruitment & training
The Performance Monitor Results
The application of ISO 9001, SFSMS, HACCP & Shangri - La SOPs
Mainly responsible of:
The team members roster
The department productivity
Creating/customizing all SOPs for the division
Implementing Hygiene standard and applying accordingly
The Sales & Marketing objectives of the department
The annual RAMADAN tent concept & operation
All Banqueting & Special Events Operations (900 pax)
The Team recruitment & training
Increasing clients frequency
Operational Management (30Team Members)
Mainly responsible of:
The team training
Outlet SOPs
All banqueting et events (350 pax)
The department productivity
The team roster
The guests Satisfaction monitoring
A Bachelor degree of Business administration, major of Hospitality management