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xhainab laouily, Customer Service Manager & Team Operation Leader

xhainab laouily

Customer Service Manager & Team Operation Leader·Priva Casa Holiday Homes

United Arab Emirates

Bachelor's degree, Bachelor of Science on Pharmacy

Work experience

Total years of experience: 6 years, 6 months

Customer Service Manager & Team Operation Leader

January 2025 - Present

Priva Casa Holiday Homes

Dubai, United Arab Emirates

January 2025 - Present

Oversee daily property operations, such as viewings,
bookings & DTCM registrations.
Handle guest & client communications, responding to
inquiries & providing personalized support throughout
their stay.
Coordinate leads & bookings through CRM, ensuring
timely follow-ups and seamless client experiences.
Build & maintain strong relationships with clients, brokers,
and stakeholders
Prepare reports on property performance, occupancy,
and revenue for management review.
Develop pricing strategies

Company industry:
Hospitality & Accomodation

Executive Assistant To CEO

July 2022 - December 2024

E&G HOLIDAY HOMES

Dubai, United Arab Emirates

July 2022 - December 2024

Provided high-level executive support to the CEO,
managing daily operations, strategic priorities, &
confidential communications.
Coordinated and maintained the CEO’s calendar, travel
itineraries, meetings, & appointments to ensure optimal
time management
Led team operations while overseeing inventory control,
maintenance scheduling, & housekeeping coordination.
Served as the primary point of contact between the CEO &
internal/external stakeholders, ensuring clear
communication and & timely follow-ups.
Prepared executive reports, board documents, &
presentations with accuracy & attention to detail.
Oversaw operational workflows & cross-department
coordination to support executive decision-making.
Managed correspondence, contracts, & financial
documentation, ensuring accuracy & compliance.
Conducted market research & compiled data to support
strategic initiatives & business development discussions.
Organized executive meetings, drafted minutes, & ensured
follow-up on action items & deadlines.
Supported the CEO in overseeing administrative staff,
streamlining processes, & improving operational efficiency.

Company industry:
Real Estate
Job role:
Hospitality and Tourism

co owner

December 2019 - June 2022

Brunch Bistro

Davao, Philippines

December 2019 - June 2022

Oversaw daily operations, scheduling, & vendor
coordination to support business efficiency.
Managed correspondence, inventory records, & financial
documentation.
Handled client inquiries, reservations, & complaints with
professionalism.
Supported in business planning, reporting, & staff
coordination.
Supported a positive & organized work environment
through clear communication & proactive problem-solving.

Company industry:
Food & Beverage Production
Job role:
Hospitality and Tourism

Education

University of Southern Philippines

October 2019

October 2019

Bachelor's degree, Bachelor of Science on Pharmacy

Philippines

Skills

Communications
Expert
Communications
Expert
Hospitality
Expert
Hospitality
Expert
Administration
Expert
Administration
Expert
COORDINATING
Expert
COORDINATING
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
HOSPITALITY
Expert
HOSPITALITY
Expert
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
MARKET RESEARCH
Intermediate
MARKET RESEARCH
Intermediate
MEDICATION THERAPY MANAGEMENT
Intermediate
MEDICATION THERAPY MANAGEMENT
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
RESEARCH
Expert
RESEARCH
Expert
SCHEDULING
Expert
SCHEDULING
Expert
COMMUNICATIONS
Expert
COMMUNICATIONS
Expert
Administration
Intermediate
Administration
Intermediate
Operation
Intermediate
Operation
Intermediate
Real Estate
Intermediate
Real Estate
Intermediate
Microsoft Office
Expert
Microsoft Office
Expert

Languages

English
Native Speaker
Tagalog
Expert