Operations Manager
Caruso's
Total des années d'expérience :18 years, 1 Mois
Operations Director for Caruso’s Restaurant & Side Walk
For Caruso’s Restaurant
Signing Franchise contract with the Owner
Choosing the restaurant location and doing the feasibility study
Preparing the MEP
Organizing with the architect the layout of the restaurant
Managing and overseeing the building of the interior, design.
Purchase all the restaurant requirements from white equipment to Restaurant furniture to cutleries and decoration items.
Hiring the staff and finishing their legal papers, arranging tickets and Visas.
Training kitchen, service and cleaning team for the preopening.
Agreements with suppliers for food items, cleaning items, and other restaurant needs.
Preparing the marketing Plan and hiring bloggers to market the restaurant.
Opening the Restaurant successfully and having a well-managed operation.
Upon the success of the Caruso’s Restaurant I signed the contract of Side Walk and managed it as done in Caruso’s details mentioned above.
Operations Director for Caruso’s Restaurant & Side Walk
For Caruso’s Restaurant
Signing Franchise contract with the Owner
Choosing the restaurant location and doing the feasibility study
Preparing the MEP
Organizing with the architect the layout of the restaurant
Managing and overseeing the building of the interior, design.
Purchase all the restaurant requirements from white equipment to Restaurant furniture to cutleries and decoration items.
Hiring the staff and finishing their legal papers, arranging tickets and Visas.
Training kitchen, service and cleaning team for the preopening.
Agreements with suppliers for food items, cleaning items, and other restaurant needs.
Preparing the marketing Plan and hiring bloggers to market the restaurant.
Opening the Restaurant successfully and having a well-managed operation.
Upon the success of the Caruso’s Restaurant I signed the contract of Side Walk and managed it as done in Caruso’s details mentioned above.
• In charge of restaurant operations: Sales, revenue, hiring.
• Hired, trained, and coached 50+ staff members on customer service skills, food & beverage knowledge, and health & safety standards in preparation for restaurant grand opening
• Reduced variable costs by 12% through tighter controls on over time expenditures and inventory waste
• Consistently exceeded monthly sales goals by minimum of 10% by training staff on up selling techniques and creating a featured food and beverage program
• In charge of the outside catering and events: Sales, menus, reservations, and operation.
• Marking the restaurant and the outside catering and bringing new business.
• Budgeting and achieving the numbers
• Track sales programs/promotions/advertising and provide feedback as necessary to relevant departments.
• Supervision of weekly schedules. Schedule staff as necessary to ensure adequate and consistent levels of service.
• Work with the Chef and Head Server to ensure all arrangements and details are dealt with.
• Evaluate and implement sales promotion programs.
• Develop PR strategies & campaigns to improve public perception of company.
• Release promotions about new products.
• Handle all indoor customers and catering requests.
• Give Training & development courses for the team members of the restaurant.
• Build customer services and public relations to improve the sales.
Handle incoming customers and event requests
Sales calls to identify companies with potential productivity, building relationship and closing deals.
Contract companies and prepare profiles for the projects.
Coordinating with the third parties to prepare the event.
Following up on all details from building the theater to providing the performers to organizing the marketing campaign. (Example: Arab Games in Doha: Souq Waqif singing event, Landmark & Villegio marketing stands, Katara African Festival, Ecuador Festival)
Opening and closing ceremony of Qatar Tennis Federation
Spring festivals Souk Waqif 2011, 2012, 2014
African festival Katara 2013
Ecuador festival Katara 2013
National day festival Souk Waqif 2014
Ooredoo fan zone PSG vs Real Madrid match aspire 2014
Aspire for sport exhibitions
Arabian games Qatar Olympic Committee
• Function as HR Generalist, responsible for Payroll Administration, Benefits/Compensation, Training & Development, Recruitment/Selection and Employee Relations, reporting to the Owner of the restaurent
• Develop annual sales, new restaurant openings forecasts, monitoring sales results/trends and new restaurant openings together with the owners
• Give Training & development courses for the team members
• Build customer service, public relations to improve the sales.
• Contact suppliers and make sure the ware house is well handled as per the LIFO & FIFO.
• Handle all indoor customers and catering requests
Develop annual sales, new restaurant openings forecasts, monitoring sales results/trends and new restaurant openings together with the owners
Give Training & development courses for the team members
Build customer service, public relations to improve the sales.
Contact suppliers and make sure the ware house is well handled as per the LIFO & FIFO.
Handle all indoor customers and catering requests
Technical School, Hotel Management TS3 Dekwaneh Technical School, Dekwaneh Baccalaureate Degree, Philosophy Class
Sin el Fill High School, Sin EL Fill Brevet or 9th Grade,
Providence School in Dora
